Search Hotels in Sterling Hill, Spring Hill

"Bathroom sink leaked onto the floor. Lights over bed did not work and plastic cover was hanging loose"

"It was okay"

"Room was clean but had a few broken tiles and the carpet was stained some. Otherwise it was a nice room. The bathroom had the broken tiles and a bad looking shower door. The hotel itself is clean and the food ranged from great (mid-week dinner) to average (some breakfast fare). However, overall it was decent food. The breakfast line is a rather difficult place to manage (layout could use some improvement). The seating in the dining area needs an upgrade. Regular height tables with bench seats that are soft and short put only the tallest of us at a good height to access our plates. At 5’8” I felt like a kindergartener trying to eat in those seats. The pool was warm, and the hot tub nice but almost always crowded. Parking spaces are quite small with concrete curbs so watch out for gouging your rims. Still, overall, the rooms are large and quiet enough (if they have no passage door to the next room). Ours did and the people were pretty loud there, thankfully not too often though. The hotel is a good value but at least my room could use a little TLC."

"This is a great place to stay…… loved everything about it!"

"Dirty didn't even stay"

"We arrived on site and were greeted by several "residents" sitting in their opened doorways, partially dressed/undressed and smoking on the sidewalks. The lobby was relatively clean but there were obvious signs of wear and tear on the walls, furniture and floors throughout the space and a general stale smell in the air. I then registered with the front desk where the employee who helped me was very pleasant. When I first opened the room, I was hit with an overbearing damp moldy smell that made it difficult for me to even enter the room. After closing the door and turning on the AC unit the room began to cool but the smell did not go away. The TV had several vertical lines in the screen from top to bottom across the center of the screen itself, no matter what channel I selected, and was very obviously damaged by a previous occupant. I immediately went to the lobby and told the employee there that we could not stay in the room. He offered me another room, but I declined having no reason to believe the second room would be any better. I then asked about a refund or at least a room credit at a better hotel. He gave me the number of his manager and told me that she would not be there till the next day. Upon leaving, we immediately called the customer service number for Hotels.com. After explaining our situation to two service operators we were told that we would receive a call from a supervisor within 24-48 hours. That call NEVER came and I am completely dissatisfied."

"Ac wa very noisy all night. People were noisy until about 1am. Shower had mold in it. Bedspread was dirty. Just a nasty place"

"This is the best stay in the area, clean, comfortable and convenient. Staff was attentive, professional and friendly. I missed the breakfast, but noted the breakfast area was clean & inviting. The fact that Outback Steakhouse was adjacent was a plus. It was a pleasant stay and I will definitely stay again."

"Cute hotel, very clean room, nice staff and pool was nice. Close to the beaches."