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Reviews of John's Pass Hotel

2.5 out of 5
John's Pass Hotel
12854 Johns Wy, Madeira Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 76 reviews" "
Rating 8 - Good. 15 out of 76 reviews" "
Rating 6 - Okay. 12 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

8.8/10

Cleanliness

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 16 May 2024
Hi James,Thank you for your review. We appreciate the feedback.Sincerely,

2/10 Terrible

Kim, Oxford

Stayed 1 night in May 2024
Response from Front Desk on 9 May 2024
Thank you for the review

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location 👌 👏
Stayed 4 nights in Apr 2024
Response from Front Desk on 6 May 2024
Hello Leah,Thank you for the review.

6/10 Okay

Damien

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 6 May 2024
Hello Damien,Thank you for your review.

4/10 Poor

jessica

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Hello Jessica, Thank you for the review!!

2/10 Terrible

wanda

Disliked: Cleanliness, property conditions & facilities
We arrived at place which is very hard to find, did not have a password to enter rooms. Or did not have no room, after 45 minutes of trying with us unless machine's, we went and booked another room.
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Hello Wanda,Thank you for your review and we appreciate the feedback.

10/10 Excellent

jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Hello Jeanette, We appreciate the feedback. Thank you for the review!!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found this gem our second time to Madeira Beach and fell in love. It’s not right on the beach but it is within a 2 minute walk and has views of the bay. It is our go to every time we book a trip. Love it! Everything, including dolphins, are right at your doorstep!
Stayed 3 nights in Mar 2024
Response from JPH Front Desk on 13 Apr 2024
Hello Michelle, We appreciate the feedback. Thank you for the review.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, many restaurants
Stayed 6 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Hello Kathleen, We appreciate the feedback thank you.

10/10 Excellent

Amanda Renee

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Hello Amanda, Thank you for the review.

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us

4/10 Poor

Joyce

Travelled with partner
Liked: Cleanliness, amenities
It was very confusing to find the actual room. There was not very good signage. Parking was confusing to navigate from the car to the room. The TV was difficult to navigate channels. The shower does not have any safety bars. There was too much white light in the room. The lamps were never completely off, there was always a dim light from each bedside lamp. There were 3 colored lights on the ceiling over one side of the bed. The thermostat was always lit up as well as the wall air condition unit. I did not see the voicemail offering the phone # for assistance. Something should be posted in the room regarding 24 hour assistance. None of the elevators were working for the duration of our stay which was most inconvenient when carrying luggage and packages.
Stayed 2 nights in Mar 2024
Response from JPH Front Desk on 21 Mar 2024
Hello joyce, Thank you for your feedback. Your safety and comfort are top priorities. Assistance is available 24/7.

10/10 Excellent

David Michael, Cottage Grove

Stayed 4 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for the review!!!

10/10 Excellent

jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Water ptessure in shower was low besides that everything was great
Stayed 2 nights in Mar 2024
Response from Front Desk on 14 Mar 2024
Hello Jeanette, We appreciate the feedback, thank you for the review.

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Mar 2024
Thank you for staying with us, we are glad you enjoyed your stay.

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We stayed for six nights. Room was very basic and it was a very loud location, trucks and people and public restroom below people congregating and hanging out talking very loud. Complained to management about a loud banging every hour all night long, Nothing was ever done about it. People walking around outside at night while I was inside room peeking in the window.
Stayed 6 nights in Feb 2024
Response from Front Desk on 3 Mar 2024
Thank you for the review. We appreciate the feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay thoroughly! Easy check in process and the unit and location are amazing! We will definitely be back.
Stayed 2 nights in Feb 2024
Response from Front Desk on 3 Mar 2024
Delighted you loved it! Can't wait to welcome you back soon!

6/10 Okay

KATIE

Property was great but check-in was terrible. Never received information on how to check in. Busy signal when I called. Ran into others staying there as I walked the block and they also never received an email for checking in. Loud at times from people on the street. Overall I was pleased with the stay after the long stress of check-in.
Stayed 2 nights in Feb 2024
Response from Front Desk on 3 Mar 2024
Apologies for the check-in troubles. We'll ensure smoother communication in the future. Glad you enjoyed your stay!

8/10 Good

Kim

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from JPH Front Desk on 22 Feb 2024
Hello Kim, Thank you for the review.

4/10 Poor

GRACE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The picture is deceiving. The "hotel" sits above stores (one being "Big Dick's Sallty Seaman"). GPS took us to the address but we had no idea where the hotel was. A salesgirl pointed up. A waiter from Bubba Gump's said we should have received an email with details. We called the only number he had and were told we'd get a call back in 15 minutes. There is NO LOBBY/FRONT DESK!! It took several attempts for us to get back to the man in charge. Terrible connection! Finally got a code for the room (2 flights above the parking garage) and a code for the garage. Next day couldn't get out of the garage. Had to get a new code. That night wanted a couple of extra towels and hot cups. Was told they would arrive in the morning and man hung up on me. Water pressure was awful. Only flushed toilet in middle of night as it appeared stronger. Next morning there was water all over the bathroom floor as something broke off in the tank. Except for the room being clean (Thank God) and the proximity to the wedding we were attending, my rating would be -0- or lower. If you are looking for a regular hotel experience, this is not the place for you and.....................the price was no bargain either!!!!!!
Stayed 3 nights in Jan 2024
Response from JP Front Desk on 19 Feb 2024
Hello Grace, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We regret that the directions and check-in process were not clearly communicated, and we understand the frustration caused by the issues with the towels, water pressure, and parking garage. We are addressing these matters to ensure they do not happen again. Your feedback is invaluable in helping us improve our service. We hope to have the opportunity to provide you with a much better experience in the future.

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, room comfort
Loved convenience of checking in and proximity to every thing. Took moment to figure out parking but once we did we had awesome time. Will come back.
Stayed 3 nights in Feb 2024
Response from Front Desk on 17 Feb 2024
Hello Beth, we appreciate the feedback, Thank you.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities
Perfect location if you’re not looking for a pool. Beach is across the street and plenty of excellent food options on the boardwalk.
Stayed 2 nights in Feb 2024
Response from JPH Front Desk on 17 Feb 2024
Hello richard, Thank you for the review.

6/10 Okay

Tori

Stayed 4 nights in Feb 2024
Response from JP Front Desk on 17 Feb 2024
Hello Tori, thank you for the review.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice and clean. Great location.
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Hello Julie, we appreciate the feedback.

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
My water didn’t work one night and the fridge stopped working so all my food went bad.
Stayed 2 nights in Feb 2024
Response from JP Front Desk on 18 Feb 2024
Hello Elizabeth, thank you for the review, and we are sorry about the inconvenience you had during your stay.

10/10 Excellent

Joel

Travelled with partner
Everything was good.
Stayed 2 nights in Jan 2024
Response from JPH Front Desk on 8 Feb 2024
Hello Joel, thank you for the review.

6/10 Okay

Teri

Liked: Cleanliness
Disliked: Room comfort
Brrrr
Perfect location! We love John's Pass and were looking forward to our stay. Unfortunately, it was during the recent cold weather and it was so cold in the room that we had to be covered up in bed when in the room. Floor was freezing! Thermostat was locked at max of 63. When we asked we were told that it couldn't go higher. So disappointed. Bed was comfortable. I don't know if there is a locked temp for AC so not sure how comfortable the room would be in hot weather.
Stayed 2 nights in Jan 2024
Response from JPH Front Desk on 18 Feb 2024
Hello Teri, we appreciate the feedback, and sorry about the inconvenience you had during your stay. We will look into fixing the issues you had. Hope you had a wonderful stay aside from that and plan on visiting us again!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect. Nice location.
Stayed 2 nights in Jan 2024
Response from JP Front Desk on 8 Feb 2024
Hello Joseph, thank you for the review.

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from JPH Front Desk on 8 Feb 2024
Hello Deborah, We appreciate the review, glad to see you enjoyed your stay with us.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice place
Stayed 1 night in Jan 2024
Response from Front Desk on 8 Feb 2024
Hello Thomas, Thank you for the review.

6/10 Okay

anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, convenient to everything Wi-Fi and parking good and part of cost. Noisy, check in was by phone Not aware where it was, nor needing Codes to check in and for parking TV did not work No security, had someone on the Balcony trying to be a D J with loud music
Stayed 2 nights in Dec 2023
Response from JPH Front Desk on 8 Feb 2024
Hello Anna, sorry to hear about the dj. We appreciate the feedback.

8/10 Good

Will

Travelled with partner
Liked: Cleanliness, amenities
there was a loud clanking sound about every 5 minutes
Stayed 3 nights in Dec 2023
Response from Front Desk on 8 Feb 2024
Hello Will, thank you for your review.

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Loved It
We loved staying here. Its super clean and perfect for location. The only thing i wouldve liked to see is to having black out curtains instead of a shade. The bigger gaps between the shade and window left an area where people walking past your room could view in. I would also have to say that the shower was the BEST ive ever seen in a hotel. It was gorgeous and huge and with it being all glass, it was spotless! It also had great water pressure. Communication was great too! Keep in mind though, you will not receive an email 24hrs in advance for checking in like it says online. You receive it when your room becomes available. My spouse and I were very pleased with this stay and if we ever get this way again, we will be sure to book here again!
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Hi Brian,Thank you for your review. We appreciate the feedback.Sincerely,

6/10 Okay

Mel

Business traveller
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Hi Mel,Thank you for your review. We appreciate the feedback.Sincerely,

10/10 Excellent

Kip, NISSWA

Travelled with partner
Interesting property. No on sight management. You are suppose to get a confirmation with a parking garage and room code. We did not receive and had to call. Fantastic location for water sports, fishing and shopping.
Stayed 2 nights in Dec 2023
Response from Front Desk on 24 Dec 2023
Hi Kip,Thank you for your review. We appreciate the feedback.Sincerely,

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
My biggest gripe was that my checkout time was at 11am. When I left the parking garage designated for the hotel at 7am for breakfast, the garage pass already expired. That meant I couldn't get back in to pack also. Just a heads up, this hotel has no front desk. It's all handled electronically.
Stayed 2 nights in Nov 2023
Response from Front Desk on 24 Dec 2023
Hi Jonathan,Thank you for your review. We appreciate the feedback.Sincerely,

4/10 Poor

KIMBERLY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Hi Kimberly,Thank you for your review. We appreciate the feedback.Sincerely,

6/10 Okay

Jeremy

Liked: Cleanliness, property conditions & facilities
There is no front desk to check in, and there is no signage to show or even explain how to get in. So go to the parking garage where the robot lets you in and then you help yourself to room. I’m a bit disappointed in the fact that there is no hospitality left in the hospitality industry. Otherwise the place itself was a nice place to stay.
Stayed 1 night in Dec 2023
Response from Front Desk on 24 Dec 2023
Hi Jeremy,Thank you for your review. We appreciate the feedback.Sincerely,

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Front Desk on 4 Dec 2023
Thank you for your review, we hope to see you again.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness
A bit to noisy in the morning with trucks
Stayed 3 nights in Nov 2023
Response from Front Desk on 25 Nov 2023
Thank you for your review, sorry for the noise.

10/10 Excellent

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent, can’t wait to get back there…
Stayed 2 nights in Nov 2023
Response from Front Desk on 25 Nov 2023
Thank you for your review and we can't wait to see you again!

6/10 Okay

THOMAS

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Virtual checkin did not work. Had to call. Clean but weird noises from attached parking garage. Noises kept me awake all night.
Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Hi Thomas,Thank you for your review. We appreciate the feedback.Sincerely,

10/10 Excellent

Danny

Stayed 3 nights in Nov 2023
Response from Front Desk on 20 Nov 2023
Thank you for your review.

10/10 Excellent

Candice

Liked: Cleanliness, room comfort
Great location. Loved boutique feel of room. Free parking was a plus.
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov 2023
Thank you for your review!

8/10 Good

Deborah

Liked: Cleanliness, room comfort
Good location
Location and price were excellent! Beding and bathroom were great. TV and coffee pot didn’t work.
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Thank you for your feedback we will look into fixing the issues you had. Hope you had a wonderful stay aside from that and plan on visiting us again!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No need to drive everything in walking distance.
Stayed 1 night in Nov 2023
Response from JP Front Desk on 4 Nov 2023
Thank you for the review, Frank. We're glad you enjoyed your stay with us at the John's Pass Hotel. :)

10/10 Excellent

Desiree

Stayed 1 night in Oct 2023
Response from Front Desk on 25 Nov 2023
Thank you for your review.

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for your review, we look forward to a future stay with us.

10/10 Excellent

Paige

Stayed 2 nights in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for your review, we look forward to a future stay with us.

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities
Had a great stay. Great location and clean property. The remote checkin had us a little baffled but Francisco was great and helped us with the checkin. Will be coming back again.
Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
We are glad you had a wonderful stay and look forward to a future stay with us!