All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 577 out of 989 reviews" "
10 - Excellent
577
Rating 8 - Good. 297 out of 989 reviews" "
8 - Good
297
Rating 6 - Okay. 68 out of 989 reviews" "
6 - Okay
68
Rating 4 - Poor. 31 out of 989 reviews" "
4 - Poor
31
Rating 2 - Terrible. 16 out of 989 reviews" "
2 - Terrible
16
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
A
Travelled with family, Travelled with family and small children
Thank you for taking the time to share your f star experience with us, We are thrilled you had a great stay.Thank you,
10/10 Excellent
Karen
19 Apr 2024
Clerk was amazing! He was amazing and very helpful!
Karen
Stayed 1 night in Mar 2024
Response from Henri on 21 Apr 2024
Hello Karen. Thank you very much for sharing your comments with us. Excellent guest services is what we are known for and I am glad a member of our staff made a great impression on you. Hope to see you again soon!
Very clean, very quiet
Isaiah at the front desk was a pleasure. Friendly and efficient service with a smile. He is a true asset to this hotel
Room including bathroom was very clean, breakfast had a good selection.
Will stay there again
Torsten
Stayed 1 night in Apr 2024
Response from Henri on 21 Apr 2024
Hello Torsten. Thank you very much for your awesome comments. I am glad we were able to provide you with a great experience and I will let Isaiah know about your compliment. Take care!
The manager on duty was wonderful. We were able to check in early. The breakfast was great. Very comfortable place to stay. And, Clean.
Jessica A
Stayed 1 night in Apr 2024
Response from Henri on 6 Apr 2024
Hello Jessica A. Thank you very much for sharing your wonderful comments with us. Your review is highly appreciated and we look forward to your next trip back. Take care!
Nice place for the price - stayed 5 nights.
Room was clean and was cleaned every day.
Staff was nice and nice breakfast choices.
Would stay again.
Debra
Response from Henri on 31 Mar 2024
Hello Debra. Thank you very much for your fantastic comments. I am glad we were able to accommodate you and you are always welcome to come stay with us again. Take care!
6/10 Okay
Boyd
Business traveller
29 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
I was disappointed with the fitness center, and the breakfast service. The fitness center was very small and poorly equipped, no free weights. The only things that were at all appetizing for breakfast were the coffee and the fruit. Eggs were watery, meats were unappealing, and pastries were packaged and did not look fresh.
Boyd
Stayed 10 nights in Mar 2024
Response from Rachid alaoui on 29 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered with both our fitness center and breakfast service. Your comments regarding the size and equipment of our fitness center as well as the quality of our breakfast offerings are concerning, and we will address these issues promptly with our team to ensure improvements are made. We strive to provide exceptional facilities and delicious breakfast options for our guests, and it's disheartening to hear that we fell short during your stay. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
while the room itself was clean, washroom was in rough shape - door was water damaged, bathtub was stained, hot and cold water for sink in opposite directions to what is normal. entire facility in serious need of a renovation
Shailendra
Stayed 2 nights in Mar 2024
Response from Henri on 25 Mar 2024
Hello Shailendra. Thank you very much for providing us with your valuable feedback. I am sorry for the issues you described and your comments will be passed on to our maintenance dept. Take care!
Hello Graham. Thank you very much for your lovely review. It was a pleasure hosting you and cheers to Liverpool!
10/10 Excellent
Tonia
Travelled with partner
18 Mar 2024
We spent three nights here. Everyone was very friendly and helpful. The complimentary breakfast was very good with eggs, bacon or sausage, different breads, fruit, cereals. We would have loved grits with the eggs but that’s just us. My only question would be our room was a handicapped room next to the kitchen and the hotel was not full. It can get a little loud during the setup at 5:30 a.m. But it didn’t affect our stay. Just a question.
Tonia
Stayed 3 nights in Mar 2024
Response from Henri on 19 Mar 2024
Hello Tonia. Thank you very much for sharing your comments with us. I will be sure that our staff hears about your wonderful visit. However, I am sorry if there was a bit of noise from breakfast. I will also remind our F&B staff to be a bit more mindful in the early morning hours. See you soon!
Henry was an excellent host, he addressed a noise issue immediately and gave us a list of wonderful restaurants. The large clean rooms, a great breakfast will bring us back
Rochelle
Stayed 2 nights in Mar 2024
Response from Henri on 9 Mar 2024
Hello Rochelle. Thank you very much for your wonderful review. Your compliment is greatly appreciated and I am happy that you and your family had a fantastic visit. Hope to see you again someday!
6/10 Okay
Nicole
Travelled with family, Business traveller
8 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the bed was very comfortable. Breakfast was great. My room was on the first floor by the lobby and it was loud. I had to call at 12:20am to ask the front desk to quiet the people in the lobby, then at 6am when the breakfast was set up across the hall we were awoken again. I would request a room not on the first floor if I stayed there again.
Nicole
Stayed 1 night in Mar 2024
Response from Henri on 9 Mar 2024
Hello Nicole. Thank you very much for commenting on your recent stay. I am sorry if your visit was diminished by noise issues. We did address your first call to the desk, as well as reminded our breakfast staff to be more mindful when setting up. We hope to see you again so we may provide you with a much better experience next time.
Ease into check in and check out. Polite staff. Clean hotel
Mae
Stayed 1 night in Feb 2024
Response from Henri on 2 Mar 2024
Hello Mae. Thank you very much for telling us how your stay went. I am glad you had a pleasant experience and we all look forward to your return in the future.
10/10 Excellent
Peter
Travelled with family, Travelled with family and small children
Ww arrived for an overnight stay after goig to a gymnastics competition. The staff was extremely friendly and helpful. The manager even suggested the best route to our destination. The room was clean and quiet. My family had an adjacent, connecting room, which made things easier.
Peter
Stayed 1 night in Feb 2024
Response from Henri on 25 Feb 2024
Hello Peter. Thank you very much for your fantastic review. Our staff aims to please every time and I am glad we were able to assist. Hopefully we will see you again next year!
Hello Victoria. Thank you very much for your super rating. We appreciate you letting us know about your fantastic stay and please come see us again soon!
We checked out and left an hour and a half after we checked in. Lost the cost of an entire nights stay- but understood that would probably happen. We just did not feel comfortable sleeping there. Hotel had a bad sour smell to it. Room had stains on carpet and needed to be renovated. Front desk attendant was very personable and staff was friendly.
Lisa
Stayed 1 night in Feb 2024
Response from Henri on 19 Feb 2024
Hello Lisa. Thank you very much for telling us about your recent experience. I am sorry you did not get the chance to stay the night, however, nothing was ever mentioned about the condition of the hotel. The reason you gave for leaving was that you wished to be in another part of town. You checked out on a sold out night and we had no housekeeping staff left to clean your room. Nevertheless, I hope you enjoyed your visit to Saint Pete and perhaps we will see you again in the future.
It's not in a walkable area to any place you want to visit, but not far from downtown. The room was nice and clean. Bathroom was tight to get into, but not horrible. Didn't like the employee smoking right outside the front door. Overall, it was a good place to stay and I would stay there again.
Chris
Stayed 3 nights in Feb 2024
Response from Henri on 13 Feb 2024
Hello Chris. Thank you very much for your feedback. We greatly appreciate your comments and its good to know that you had a mostly pleasant stay. I am sorry if someone smoking diminished your experience and your concern has been notated. Cheers!
6/10 Okay
Darlene
Travelled with family
6 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Rooms however need a bad update. In our opinion- not worth the $ we paid.
Darlene
Stayed 2 nights in Feb 2024
Response from Henri on 7 Feb 2024
Hello Darlene. Thank you very much for your valuable feedback. I am sorry if you were disappointed in our rooms and we will keep your comments in mind whenever we do our next round of renovations.
6/10 Okay
Ashley
31 Jan 2024
Ashley
Stayed 2 nights in Jan 2024
Response from Henri on 2 Feb 2024
Hello Ashley. Thank you very much for your positive rating. We will continue to try and improve and you are welcome to come see us again anytime!
It was overall a nice hotel, the room was kind of clean. There was some hair in the bathroom but other than that it was nice. Breakfast was good, service was good, and the area was nice. Rate 4 out of 5.
Adrianna
Stayed 2 nights in Jan 2024
Response from Henri on 30 Jan 2024
Hello Adrianna. Thank you very much for your feedback. While I am glad that your overall experience was a positive one, I am sorry for the issue you described. Cleanliness is highly important to us and I will make sure to follow up with our housekeeping staff. Cheers!
10/10 Excellent
Rene
28 Jan 2024
Liked: Staff & service
Great manager & staff!
Rene
Response from Henri on 29 Jan 2024
Hello Rene. Thank you very much for your awesome comments & rating. We set our standards high and always aim to please. Shout out to Miami!
Hello Cora. We are glad you had a great stay too. Hope to see you again soon!
8/10 Good
Stephen
21 Jan 2024
Liked: Cleanliness, staff & service
Stephen
Stayed 1 night in Jan 2024
Response from Henri on 23 Jan 2024
Hello Stephen. Thank you very much for your generous rating. Please come see us again whenever you are in town and we look forward to being your host once more.
2/10 Terrible
Connie
Travelled with partner
15 Jan 2024
Liked: Cleanliness
The first night the room next to us had their tv on very loud. At 2:30 am I called the front desk. They attempted to call the room and knocked on the door but no one would answer. The desk clerk called me and said he could not enter the room but offered us a different room. We did not get any sleep. We got up at 8 and switched to a different room and floor. That night the room next to us was ok until around 2 am the person(s) came home and were very loud. I tried calling the room but no answer. Called the front desk and they knocked on their door and they did quiet down. We woke up at 7 to the terrible smell of marijuana coming from the room next door. We quickly got up and when leaving it stunk really bad in the hallway. Told the front desk how very unhappy we were.
Connie
Stayed 2 nights in Jan 2024
Response from Henri on 16 Jan 2024
Hello Connie. Thank you very much for letting us know about the issues you had. I am very sorry for your poor experience and I will be reaching out to you privately. Take care!
Hello David. Thank you very much for your excellent score. It is great to know that you had a positive stay and please come back to see us again soon!
6/10 Okay
Ashley
14 Jan 2024
Liked: Staff & service
Ashley
Stayed 1 night in Jan 2024
Response from Henri on 16 Jan 2024
Hello Ashley. Thank you very much for providing us with your feedback. We appreciate you coming to stay with us and we all hope to see you again someday!
6/10 Okay
gregory
12 Jan 2024
Liked: Cleanliness, staff & service
Solid three star hotel. Friendly and professional staff. Decent breakfast.
gregory
Stayed 4 nights in Jan 2024
Response from Henri on 15 Jan 2024
Hello gregory. Thank you very much for your kind comments. It is great to know that you had an enjoyable stay and we look forward to seeing you again soon!
I absolutely love all the front desk staff they are so warm and so welcoming this hotel is always super clean. You just can’t go wrong with this hotel and I love how the white manager greets you when you walk in and he does it every time it just makes you feel so Appreciated
yolanda
Stayed 1 night in Dec 2023
Response from Henri on 1 Feb 2024
Hello yolanda. Thank you very much for all of your kind comments. Providing our guests with exceptional service is what we are all about. I am glad you felt appreciated and we look forward to your next stay.
10/10 Excellent
CRISTINA, FORT LAUDERDALE
1 Jan 2024
CRISTINA
Stayed 1 night in Dec 2023
Response from Henri on 7 Jan 2024
Hello CRISTINA. Thank you very much for your perfect score. We appreciate your feedback and hope to see you again soon!
10/10 Excellent
Jinni
30 Dec 2023
Jinni
Stayed 1 night in Dec 2023
Response from Henri on 2 Jan 2024
Hello Jinni. Thank you very much for your awesome rating. We hope to see you again and happy new year!
4/10 Poor
Jessica
Travelled with partner
30 Dec 2023
Liked: Amenities
Disliked: Cleanliness, staff & service
This is the 2nd time we've stayed at this hotel and it's clear the rooms aren't completely cleaned. Last time there was hair in the hot tub and this time the room was dusty. We were constantly sneezing.
We saw the breakfast was still open when we went down an hour after it's closing time. One of the staff members saw us getting breakfast and told us to hurry up. That was very unprofessional and there were better ways that could have been handled
Jessica
Stayed 1 night in Dec 2023
Response from Henri on 1 Feb 2024
Hello Jessica. Thank you very much for coming back to stay with us. Your feedback is greatly appreciated and I would like to apologize for your poor experience. Both cleanliness & professionalism are highly important to us and I will be sure to follow up with our staff.
Hello KARIN. Thank you very much for letting us know you enjoyed your stay. I hope you had a great time visiting the area and we hope to see you again soon!
6/10 Okay
RaeEllen
19 Dec 2023
Liked: Cleanliness, staff & service
My stay at Comfort Inn
RaeEllen
Stayed 1 night in Dec 2023
Response from Henri on 20 Dec 2023
Hello RaeEllen. Thank you very much for providing us with your feedback. I am sorry if your experience could have been better and we will work hard to improve going forward. Take care!
10/10 Excellent
yolanda
17 Dec 2023
yolanda
Stayed 3 nights in Dec 2023
Response from Henri on 19 Dec 2023
Hello yolanda. Thank you very much for your awesome rating. We all hope to see you again soon!
The staff was very courteous and efficient. The room was comfortable and clean. We were only there for one night, but there were no problems. We would stay there again if were in the area.
Jacqueline
Stayed 1 night in Dec 2023
Response from Henri on 15 Dec 2023
Hello Jacqueline. Thank you very much for choosing to stay with us and I am glad you enjoyed your visit. Hopefully we can have another opportunity to welcome you back in the future. Take care!
Hello Jonathan. Thank you very much for shouting out our service staff. We love to do the little extras to make someone's stay just a bit more special. Hope to see you again soon!
Hello Mose. Thank you very much for taking the time to review your stay. I am sorry if your experience was less than excellent and we will strive to earn a higher rating next time. Take care!
Clean, staff is friendly, reasonable price.
Facility needs some updating.
Edwin
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Edwin,Thank you for taking the time to share your thoughts with us. We appreciate your positive comments about our cleanliness, friendly staff, and reasonable pricing. Your feedback is valuable, and we're constantly working to enhance our facilities. We hope to welcome you back for an even more enjoyable experience in the future.
Hello Rado. Thank you very much for dropping your nice comments. We want all of our guests to feel both welcomed & comfortable. Glad we did a great job and please come see us again in the future. Take care!
Spacious, clean & comfortable. Everything you need including a room fridge. Only complaint is low water pressure in shower.
Mary Jo
Stayed 2 nights in Nov 2023
Response from Henri on 17 Nov 2023
Hello Mary Jo. Thank you very much for letting us know how your recent stay went. I am glad to hear that your room suited your needs, but I am sorry if there was an issue with the shower pressure. I will pass along your comment to our maintenance dept. and I am sure they will follow up asap. Take care!
We have been traveling around the country for several years, for business and pleasure, this has by far been the best stay. From Hotel manager to his assistant and the entire crew; hospitality at its finest. Better than many 5 star hotels. Thank you.
Sophia I
Stayed 6 nights in Oct 2023
Response from Henri on 1 Nov 2023
Hello Sophia l. Thank you very much for such a wonderful review. We certainly try our best to go above & beyond for our guests and your comments mean a lot. Hope to see you again someday!