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Reviews of Alexandra Hotel

3 out of 5
Alexandra Hotel
Schreiber Street, St. Julian's, Malta

Reviews

7.2

Good

Rating 10 - Excellent. 171 out of 828 reviews" "
Rating 8 - Good. 294 out of 828 reviews" "
Rating 6 - Okay. 219 out of 828 reviews" "
Rating 4 - Poor. 92 out of 828 reviews" "
Rating 2 - Terrible. 52 out of 828 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

cheryll

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel , comfy beds , great location to the Sea and delicious free breakfast - the price was totally appreciated and unexpected for such a lovely hotel there is a bit of construction happening nearby but did not disturb our stay we arrived in the wee hours in the morning and the 24 hr front desk was amazing - fast check in
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Children’s swimming lessons restricted guests from using the pool and our supposed superior room was very basic. Breakfast was a adage at best
Stayed 7 nights in Oct 2023

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

4/10 Poor

Simone

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Felt a bit more like a spring break hostel than a hotel. The smoke alarms went off several times one night as other hotel guests were smoking in their room. There was lots of noise at all hours and guest banging on doors. We were woken one morning before 9am by house keeping insisting they clean and change our towels.
Stayed 4 nights in Jun 2023

4/10 Poor

Giovanna

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Downgraded:Deluxe Double Room was changed Standard
We reserved a Deluxe Double Room, but instead, we were given a Standard Double Room on the 3rd floor, which was full of young people partying loudly day and night. When we requested a Deluxe Room on one of the upper floors, we were informed that the hotel was fully booked. It is not pleasant or professional to be downgraded from the room we reserved and paied to a lower category
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Antonino, Middleton Grange

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

T

Stayed 2 nights in Jun 2023

10/10 Excellent

TERENCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First class service very helpful
Stayed 4 nights in Jun 2023

8/10 Good

Roydel

Stayed 6 nights in Jun 2023

8/10 Good

Anthony

Liked: Cleanliness
Good value and location but room for improvement
Great value hotel. Nice location, close to lot of nightlife but in a spot where it it is quiet. Good breakfast, nice pool and gym. Only downsides were the AC didn't work, and when i told the front desk they just told me to "keep waiting and it would eventually work" Nope waited overnight and it did not fix itself. And requested a wake up call that never happened.
Stayed 2 nights in Jun 2023

6/10 Okay

Dean

Travelled with group
Liked: Cleanliness, staff & service
Extremely noisy area, windows like paper, doors have gaps, can hear people walking by, talking and closing doors. Air con really loud, besides thst the staff are friendly and the pool areas are nice also dining area. There was a lot of construction going on in the area also so it got extremely loud at times.
Stayed 7 nights in May 2023

4/10 Poor

Roshni

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, It was convenient and buses were nearby, but the area is so noisy, expect drunk people screaming all night long in the streets every day of the week. You will not sleep here as there is zero sound proofing. It was also freezing cold and the heating didn’t work in the room. The towels were too small, the toilet backed up, the reception staff were unfriendly and in general the place is slightly falling apart. It is majorly overpriced
Stayed 4 nights in May 2023

8/10 Good

Kandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This review is very honest as I normally book 4 star hotels but decided to take a cheaper option this time due to last minute booking. The hotel itself is very nice. The pool area was nice and the staff at reception I must say were amazing. Certain rooms in the hotel are very very bad but at midnight on the first night the welcoming reception staff managed to move me to the most beautiful modern room instead. Noise level from doors closing to corridor noise to street noise is all loud so if you want peace this is not the hotel for you. The amenities are all so close to the hotel so this is in the perfect location to everything. The breakfast in the hotel was ok but you don’t help yourself they serve you like a school canteen which put me off , they also don’t do any De Caff Coffee or tea which was bad so had to go buy some. Honestly not a bad hotel just needs some slight changes but like I said for a 3 star hotel it was good.
Stayed 4 nights in Apr 2023

10/10 Excellent

Stylianos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

10/10 Excellent

Emyrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general I liked my room, and the staff were absolutely lovely. I did have a bit of a bad experience in that late at night there was some kind of altercation involving the man in the room next to mine - I could hear lots of yelling and threats and what sounded like a fight, which was rather scary. When I mentioned it to the people at the desk the next day they immediately found me a new room, which I really appreciated.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
We were glad we upgraded to see view room .Hotel very well situated Staff very helpful
Stayed 2 nights in Nov 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Barry

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel facilities are good and breakfast is ok for What you pay. Staff friendly, however this hotel is in a very noisy area so you will struggle to sleep if you are on the front of the hotel. Location very good for everything.
Stayed 4 nights in Sep 2022

4/10 Poor

Shalom

Stayed 7 nights in Aug 2022

10/10 Excellent

Javian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite place to stay in malta
Stayed 2 nights in Aug 2022

8/10 Good

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time thank you
Stayed 3 nights in Jul 2022

6/10 Okay

Catalina

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Over all it was okay. But the housekeeping staff very rude. Check out was at 11am I was still in room around 9:30/10am and they keep trying to enter even tho my door locked and sign on door asking not to disturb. Breakfast selection Limited. Bed comfy.
Stayed 1 night in Jan 2022
Response from Duty Manager on 21 Feb 2022
Dear Guest We would like to thank you for your time expressing your experience while staying in The Alexandra Hotel. Management regret to hear that unfortunately, according to your remarks you were not satisfied with the housekeeping staff service on the last day of your departure. Please note that your negative report in this review shall be investigated and action taken accordingly. We hope that if you return again in future you will enjoy it more then this time. Best Regards Aldo Schembri Adam

6/10 Okay

Verified traveller

The was a door with an alarm that kept going off at all hours including in the middle of the night.
Stayed 2 nights in Dec 2021
Response from Duty Manager on 16 Jan 2022
Dear Anonymous Guest Kindly note that all doors in the hotel are programmed with alarm system due to security reasons. Surely this issue you raised regarding a door with alarm that kept going off all night long, is pretty obvious that it was not shut properly.causing alarm to trigger. Best Regards Aldo Schembri Adami Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing stay
My stay was very nice. My room was very clean and staff were friendly. Breakfast was limited and not of good quality which was disappointing.
Stayed 1 night in Dec 2021
Response from Duty Manager on 16 Jan 2022
Dear Guest We are glad that you had a great time at The Alexandra Hotel. It is a pity that the breakfast did not reach your expectations. Our chef would have done his best and surely prepare you something reaching your expectations, if only he would have known that breakfast was not as you expected. Best Regards Aldo Schembri Adami

8/10 Good

Verified traveller

You get exactly hat you pay for. If you are lucky you get the newer rooms which are nice
Stayed 1 night in Nov 2021
Response from Duty Manager on 26 Nov 2021
Dear Guest We thank you for your feedback. Management hope to see you in the coming future. Best Regards Aldo Schembri Adami

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not so value for money
The shower was rusty and the room was not sound proof at all but the personnel was friendly
Stayed 3 nights in Nov 2021
Response from Duty Manager on 15 Nov 2021
Dear Guest We thank you for your stay. Your remarks have been taken. We hope to see you in the coming future. Best Regards Aldo Schembri Adami

8/10 Good

Jeffrey P., Glen Ridge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, very clean, helpful and friendly staff.
Stayed 3 nights in Oct 2021
Response from Duty Manager on 29 Oct 2021
Dear Guest Thanks for your feedback regarding your stay at The Alexandra Hotel. Your lovely remarks are highly appreciated. Please note that our staff would be very pleased to welcome you again in the coming future. Until then, we wish you the very best in your life. Best Regards Aldo Schembri Adami

8/10 Good

Francesca

Stayed 2 nights in Oct 2021
Response from Duty Manager on 29 Oct 2021
Dear Guest Thanks for sending your score about your stay at The Alexandra Hotel. Glad that you enjoyed your stay and for sending us a high score. Best Regards Aldo Schembri Adami

10/10 Excellent

Danielle

Stayed 7 nights in Sep 2021
Response from Duty Manager on 18 Oct 2021
Dear Guest Glad that you had an amazing stay. We hope we shall see you again in future. Best Regards Aldo Schembri Adami

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly hotel. Nice pool area. Breakfast fine
Stayed 2 nights in Aug 2021
Response from DUTY MANAGER on 27 Aug 2021
Dear Guest Thank you for your stay with us at the Alexander Hotel and for taking a moment to share some of your impressions wit h all the other travellers. We are glad that you have enjoy your stay with us and are looking forward to welcoming you once again in the near future. Wishing you and your beloved ones a long life and prosperity. Best Regards Aldo Schembri Adami Duty Manager

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Duty Manager on 3 Aug 2021
Dear Kieran Thank you for sending your feedback. We hope we shall see you in the coming future. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Duty Manager on 1 Dec 2020
Dear Guest Thanks for sending your full score in favour and satisfaction about the hotel. Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Staff were great and nice facilities for a little break, place was clean and comfortable. Not the most modern hotel but great value for money and would defiantly stay again
Stayed 3 nights in Nov 2020
Response from Duty Manager on 26 Nov 2020
Dear Guest We thank you for your feedback. Glad you realized our service is good value for money. This is our aim. Best Regards Aldo Schembri Adami Duty Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save a penny - stay here !
For the price this hotel was perfect for a one night stay before a flight the next day. The beds are firm and linen / rooms very clean. There is yoghurt / fruits and the standard basic hot items available at breakfast although you might want to take a short 10 min walk into Spinola Bay and enjoy the many restaurant options. The reception was very friendly. Would do a short stay again.
Stayed 1 night in Oct 2020
Response from Duty Manager on 6 Nov 2020
Dear Guest It is a great pleasure to hear that you were satisfied staying in our hotel. We certainly would be happy to greet you and welcome you for another stay. Thank you for your time sending your lovely feedback. Best Regards Duty Manager

10/10 Excellent

Donna May

Stayed 7 nights in Sep 2020
Response from Duty Manager on 5 Oct 2020
Dear Guest Management thank you for sending your full score feedback in favor of your stay and about our hotel.. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Antoaneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Duty Manager on 6 Mar 2020
Dear Guest We thank you for your feedback. Glad for sending us the highest score. Best Regards Aldo Schembri Adami

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy as hell
Because it's located in a known pub area, my first night which was a Sunday, there were a lot of drunk guests which made huge amount of noise, banging doors, shouting etc from midnight to 5am. It was horrible, some guests shouted out for them to be quiet but didn't seem to work. It's like none of the staff care either. Very very thin walls. Breakfast has wide ranges of option but to be honest, it didn't taste very good. Not really a fan if you're after a quiet night to recharge for next day exploration like I am.
Stayed 2 nights in Feb 2020
Response from Duty Manager on 4 Mar 2020
Dear Guest It is a pity that you did not ask for an alternative room overlooking our back courtyard. If you would have expressed your dissatisfaction on site to our receptionist we would have offered a quiet room. not overlooking the street. We do regret that your were disturbed by noise from our neighborhood.We are sorry but this matter is not under our control. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place great value for money, food excellent
Stayed 4 nights in Feb 2020
Response from Duty Manager on 3 Mar 2020
Dear Guest Glad that our hotel reached your expectations. Our aim is to offer good value for money Best Regards Aldo Schembri Adami Duty Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very old fashioned and noisey. Reception and restaurant area nice though.
Stayed 5 nights in Feb 2020
Response from Duty Manager on 3 Mar 2020
Dear Guest Your comments have been taken. We welcome all feedback and we thank you for this, too. Best Regards Aldo Schembri Adami Duty Manager

6/10 Okay

Luke

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Duty Manager on 3 Mar 2020
Dear Guest We thank you for sending your score. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!! excellent value for money!! Highly recommend
Stayed 4 nights in Feb 2020
Response from Duty Manager on 7 Feb 2020
Dear Guest We are very pleased that your stay was an enjoyable one. Our aim is to provide the best service possible. Glad that you appreciated the effort our staff do to have happy guests on board. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the price
Really quiet hotel with pool, sauna and jacuzzi
Stayed 1 night in Jan 2020
Response from Duty Manager on 9 Jan 2020
Dear Guest Management is pleased to hear that your stay in our hotel reached your expectation. We hope that we shall see you in the coming future. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and pleasant very clean And friendly
Stayed 21 nights in Dec 2019
Response from Duty Manager on 5 Jan 2020
Dear Guest We thank you for sending us your feedback. Glad to hear that your stay was a pleasant on.Management hope to see you in the coming future , should you return in future. Best Regards Aldo Schembri Adami Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Duty Manager on 5 Jan 2020
Dear Guest We thank you for leaving your rating about your stay in our hotel. Management appreciate your high score in rating your stay with us in The Alexandra Hotel. Best Regards Aldo Schembri Adami Duty Manager

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from Duty Manager on 9 Dec 2019
Dear Guests We appreciate your score regarding your stay in our hotel. Management would be pleased to welcome you again in the coming future. Best Regards Aldo Schembri Adami Duty Manager

4/10 Poor

Suzana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2019
Response from Duty Manager on 9 Dec 2019
Dear Guest Could to express your dissatisfaction.We ask due to such low score in your rating. Best Regards Aldo Schembri Adami Duty Manager