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The Norfolk Lodge Hotel

Photo gallery for The Norfolk Lodge Hotel

Featured image
Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor pool, pool loungers
Iron/ironing board, free WiFi, bed sheets

Overview of The Norfolk Lodge Hotel

The Norfolk Lodge Hotel

3 out of 5

4.0/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Rouge Bouillon, St. Helier, Jersey

Explore the area

  • Popular LocationJersey Opera House10 min walk
  • Popular LocationSt. Helier Central Market14 min walk
  • Popular LocationPort of Jersey19 min walk
  • AirportJersey (JER)18 min drive

Choose dates to view prices

About this area

St. Helier

Located in St. Helier, The Norfolk Lodge Hotel is in the suburbs and near the beach. La Hougue Bie and Corbiere Lighthouse are notable landmarks, and the area's natural beauty can be seen at St. Helier Beach and Havre des Pas. Don't miss out on a visit to Jersey Zoological Park (Jersey Zoo). With kayaking, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Jersey Opera House - 10 min walk
  • St. Helier Town Hall - 11 min walk
  • King Street - 13 min walk
  • St. Helier Central Market - 14 min walk
  • Port of Jersey - 19 min walk

Getting around

  • Jersey (JER) - 18 min drive


  • Bollywood Bites - 8 min walk
  • Barros Tropical - 9 min walk
  • Adelphi Lounge - 9 min walk
  • La Cantina - 9 min walk
  • Siam Garden - 10 min walk

About this property

The Norfolk Lodge Hotel

3-star Suburban hotel near St. Helier Town Hall
Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, dry cleaning and a 24-hour front desk. All 101 rooms provide in-room free WiFi, room service and flat-screen TVs. Other amenities that guests will find include coffee makers and electric kettles.
The Norfolk Lodge Hotel offers 101 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Fitness centre
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Indoor pool


  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English


  • Pool sunloungers
  • Terrace


  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets
  • Heating


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels


  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle


  • Iron/ironing board (on request)
  • Phone

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Check-in from 2:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 1 August and 11 April.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards

We should mention

Up to 3 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; children may not be eligible for complimentary breakfast

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 106 out of 349 reviews
5 - Excellent 30%
Rating 4 - Good. 169 out of 349 reviews
4 - Good 48%
Rating 3 - Okay. 60 out of 349 reviews
3 - Okay 17%
Rating 2 - Poor. 7 out of 349 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 349 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

4/5 Good

Stayed 5 nights in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is good and the ladies serving it are really nice and friendly! The room was ok, there wasn’t lift so if you struggle to do stairs (we were in second floor) maybe it’s not for you. Clean and tidy, really good location.
Stayed 2 nights in Oct 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness
Food was excellent, cleanliness was excellent, staff were very welcoming and helpful
Stayed 2 nights in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk Lodge - Worth a look!
Can't really fault the place at all. Staff were helpful and friendly. The hotel was in a good state of repair and decor. The exceptionally clean indoor heated pool was a bonus. The breakfast bar was well stocked with cold and hot options. If this is a three star hotel, then it's at the top end. Would stay again and recommend to others.
Stayed 2 nights in Oct 2019

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk Has A Lot But Needs More
Rooms are small but comfortable. First room we were given was unacceptable, but we were able to change it. Second room had better towels, much better linens, light, view, carpet. Because we were there 21 nights, we requested a refrigerator and extra table. Too bad these aren't standard in the rooms. Also required a very long extension cord. Hotel has really poor wi-fi service and awkwardly placed electrical outlets. I had to leave the hotel to post pictures and use Facebook. Several staff members seemed surprised that I was having this problem but finally one told me that their wi-fi does not work well will Apple products, iPhone/iPad. Shameful. No safe in room and you have to use a potentially inefficient system of security bagging which is only accessible when a manager is on property. One day we asked for bag at noon and were told wouldn't be available until after 4pm. We were able to work with this, but had we been low on funds and heading out, could have been a serious problem. Breakfast service is lush, ample, appealing to Brits, but to this American, it was rather awful. I was unable to get an "over hard" fried egg. Scrambled eggs sitting in water. Canned oranges, grapefruit, prunes. Cold Danish/croissants. We went out for breakfast most days even though it was included with room. Menu-for-pay should be available. Regular menu food is tasty, fairly priced. Shower needs small shelf for soap/toiletries. Staff members were very nice and cheerful. Loved swimming pool!
Stayed 20 nights in Sep 2019