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Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor pool, pool loungers
Iron/ironing board, free WiFi, linens

4.0/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationJersey Opera House10 min walk
    Popular LocationSt. Helier Central Market14 min walk
    Popular LocationJersey St. Saviour's Church18 min walk
    AirportJersey (JER)14 min drive

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  • Standard Double Room

    Room amenities

    • 194 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room
  • Standard Twin Room

    Room amenities

    • 194 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room
  • Family Room

    Room amenities

    • 258 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Single Bunk Bed
    More detailsFamily Room
  • Double Room, 1 Double Bed, Annex Building

    Room amenities

    • 194 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble Room, 1 Double Bed, Annex Building
  • Twin Room, Annex Building

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsTwin Room, Annex Building
  • Single Room

    Room amenities

    • 118 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room
  • Double or Twin Room

    Room amenities

    • 194 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsDouble or Twin Room
  • Family Room, Annex Building

    Room amenities

    • 258 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Single Bunk Bed
    More detailsFamily Room, Annex Building

About this area

St. Helier

Located in St. Helier, The Norfolk Lodge Hotel is in the suburbs and near the beach. La Hougue Bie and Corbiere Lighthouse are notable landmarks, and the area's natural beauty can be seen at St. Helier Beach and Havre des Pas. Don't miss out on a visit to Jersey Zoological Park (Jersey Zoo). With kayaking, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.
Visit our St. Helier travel guide
View in a map
Popular Location

What's nearby

  • Jersey Opera House - 10 min walk
  • St. Helier Central Market - 14 min walk
  • Jersey St. Saviour's Church - 18 min walk
  • Port of Jersey - 19 min walk
  • Elizabeth Castle - 4 min drive

Getting around

  • AirportJersey (JER) - 14 min drive

Restaurants

  • Bollywood Bites - 8 min walk
  • Barros Tropical - 9 min walk
  • Adelphi Lounge - 9 min walk
  • La Cantina - 9 min walk
  • Siam Garden - 10 min walk

About this property

The Norfolk Lodge Hotel

3-star Suburban hotel near St. Helier Town Hall
Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, dry cleaning and a 24-hour front desk. All 101 rooms provide complimentary wireless Internet access, room service (during limited hours) and flat-screen TVs. Other amenities that guests will find include coffee makers and electric kettles.
The Norfolk Lodge Hotel offers 101 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This St. Helier hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Dry-cleaning service
  • Indoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • Pool sunloungers
  • Terrace

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in between 2:00 PM and 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 26 March 2020 to 15 April 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards

We should mention

Up to 3 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; children may not be eligible for complimentary breakfast

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Can I cancel my reservation for free at The Norfolk Lodge Hotel and receive a full refund?
Yes, The Norfolk Lodge Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Norfolk Lodge Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does The Norfolk Lodge Hotel have a pool?
Yes, this property has an indoor pool.
Is The Norfolk Lodge Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Norfolk Lodge Hotel?
Self-parking is free at this property.
What time is check-in at The Norfolk Lodge Hotel?
Check-in is from 2:00 PM to 10:00 PM. Late check-in is available during limited hours.
What time is check-out at The Norfolk Lodge Hotel?
Checkout is at 10 AM.
Where is The Norfolk Lodge Hotel located?
Situated near the beach, this hotel is within 1 mi (2 km) of St. Helier Town Hall and Port of Jersey. St. Helier Beach and Havre des Pas are also within 2 mi (3 km).
4.0
Very good
350 reviews
5 - Excellent
106
4 - Good
169
3 - Okay
61
2 - Poor
7
1 - Terrible
7

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Stayed 5 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is good and the ladies serving it are really nice and friendly! The room was ok, there wasn’t lift so if you struggle to do stairs (we were in second floor) maybe it’s not for you. Clean and tidy, really good location.
Stayed 2 nights in Oct 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness
Food was excellent, cleanliness was excellent, staff were very welcoming and helpful
Stayed 2 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk Lodge - Worth a look!
Can't really fault the place at all. Staff were helpful and friendly. The hotel was in a good state of repair and decor. The exceptionally clean indoor heated pool was a bonus. The breakfast bar was well stocked with cold and hot options. If this is a three star hotel, then it's at the top end. Would stay again and recommend to others.
Stayed 2 nights in Oct 2019

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norfolk Has A Lot But Needs More
Rooms are small but comfortable. First room we were given was unacceptable, but we were able to change it. Second room had better towels, much better linens, light, view, carpet. Because we were there 21 nights, we requested a refrigerator and extra table. Too bad these aren't standard in the rooms. Also required a very long extension cord. Hotel has really poor wi-fi service and awkwardly placed electrical outlets. I had to leave the hotel to post pictures and use Facebook. Several staff members seemed surprised that I was having this problem but finally one told me that their wi-fi does not work well will Apple products, iPhone/iPad. Shameful. No safe in room and you have to use a potentially inefficient system of security bagging which is only accessible when a manager is on property. One day we asked for bag at noon and were told wouldn't be available until after 4pm. We were able to work with this, but had we been low on funds and heading out, could have been a serious problem. Breakfast service is lush, ample, appealing to Brits, but to this American, it was rather awful. I was unable to get an "over hard" fried egg. Scrambled eggs sitting in water. Canned oranges, grapefruit, prunes. Cold Danish/croissants. We went out for breakfast most days even though it was included with room. Menu-for-pay should be available. Regular menu food is tasty, fairly priced. Shower needs small shelf for soap/toiletries. Staff members were very nice and cheerful. Loved swimming pool!
Stayed 20 nights in Sep 2019

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