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Reviews of Best Western Royal Hotel, Jersey

3 out of 5
Best Western Royal Hotel, Jersey
David Place, St. Helier, Jersey

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 397 reviews" "
Rating 8 - Good. 189 out of 397 reviews" "
Rating 6 - Okay. 53 out of 397 reviews" "
Rating 4 - Poor. 14 out of 397 reviews" "
Rating 2 - Terrible. 7 out of 397 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Stayed 1 night in Jan 2024

8/10 Good

Rachel, Isle of Man

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was very clean and the staff were very friendly and helpful. The hotel is perfectly located for the main area of St Helier and I was there for both work and leisure and was ideal for both. The food is nice in the bar and there was a good easy access car park. The hotel is however quite dated and the rooms could do with a freshen up.
Stayed 2 nights in Dec 2023

8/10 Good

Charles Rodney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice hotel convenient location with secure parking.
Stayed 4 nights in Dec 2023

10/10 Excellent

Elaine

Very relaxed and friendly atmosphere. Staff were very accommodating
Stayed 3 nights in Dec 2023

4/10 Poor

C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay, and friendly staff. However, there is a function room / wedding venue just opposite that can be heard into the early hours of the morning. Even when I requested to moved to the other side of the hotel (graciously accommodated), I could still hear the party. Not a great nights sleep I needed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Sophie

Stayed 2 nights in Oct 2023

8/10 Good

Terence, Exeter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraction in bathroom poor
Stayed 6 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Good stay and location Excellent check in experience Would supply water in room
Stayed 1 night in Oct 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 6 nights in Sep 2023

8/10 Good

Elaine Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was a little tired, need aircon in the bedrooms facing the afternoon sun, a fan is not enough. The staff were extreemly helpful, pleasant and well manered i couldn't fault them. A large bathroom should have a walk-in shower as well as a bath.
Stayed 4 nights in Sep 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located for shopping and restaurants. The bar menu is varied and the food is good. Staff are helpful and friendly. The only small thing is that the decoration is a little tired and a spruce up wouldn't go amiss, but it wouldn't stop us staying there again.
Stayed 7 nights in Sep 2023

8/10 Good

Simon

Stayed 3 nights in Sep 2023

8/10 Good

Tove Aakjær

Stayed 6 nights in Sep 2023

8/10 Good

Catherine

Stayed 4 nights in Aug 2023

10/10 Excellent

ian

Stayed 7 nights in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Found it a bit noise early mornings, room was excellent , the staff were very helpful , polite and very nice Definitely stay again Thank you
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2023

10/10 Excellent

Dehra

Stayed 4 nights in Aug 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Jersey
Central St Helier hotel. Very convenient, lovely staff, huge breakfast Room comfortable even if bed a bit small for someone who is 6ft 4!!
Stayed 3 nights in Aug 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest Best Western I have stayed in, which says a lot as they are normally a dive. On-site parking is limited though so be aware of this. Would definitely stay again!
Stayed 1 night in Aug 2023

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
The staff were great. Which made up for the accommodation which was quite dated.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean and tidy hotel. Great food in the Restaurant and Bar. Stylish and spacious bedroom/suite. Nicely decorated hotel. Short walk to the main shopping district of St Helier.
Stayed 4 nights in Jul 2023

10/10 Excellent

KEVIN

Stayed 5 nights in Jul 2023

8/10 Good

Alan

Stayed 5 nights in Jul 2023

8/10 Good

kevin

Stayed 3 nights in Jul 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Both my sisters and myself had a lovely visit the staff who we got to know, (too many to name) gave a 5 star service, they all went out of there way to make sure our holiday was enjoyed, service in the restaurant and bar, well, they all excelled themselves, so polite, you all should be proud. Food was excellent, we had dinner in the restaurant and also in the bar, would recommend this hotel to anyone, Not far to walk from the hotel to st Helier itself, also there was a bus just outside if you didn’t want to walk, my sisters and I said it should be a higher star rating, whoever is the manager or ‘boss’ you should be very proud of your hotel and staff
Stayed 10 nights in Jul 2023

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
I paid a lot of money for my stay and had to pay £16.50 for a breakfast.
Stayed 2 nights in Jun 2023
Response from Manager on 7 Jul 2023
Thank you for your review and we are sorry that we did not meet your expectations. We offer a number of rates to suit our guests requirements including ones that include breakfast. We hope we can offer something like this should you visit us again.

10/10 Excellent

William

Stayed 2 nights in Jun 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Old property which was fine
Stayed 4 nights in Jun 2023

8/10 Good

Colin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Manager on 30 May 2023
Thank you for your 8/10 review score. Your custom is appreciated.

10/10 Excellent

Douglas John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the Restaurant was not fully open as it was early in the season. Meals, other than breakfast, were served in the bar and the menu was limited to the standard bar menu which had limited choice. However, the food eaten in the bar was fine.
Stayed 6 nights in Apr 2023
Response from Manager on 30 May 2023
Thank you for your 'five star' review. Our restaurant is served from the same kitchens as our bar and guest may also eat in our restaurant though many guests do prefer the ambiance of our large bar area when occupancy is lower, out of season. Thank you for your valued feedback.

10/10 Excellent

C

Stayed 1 night in Apr 2023
Response from Manager on 30 May 2023
Your custom and 10/10 review are appreciated here at our Best Western Royal Hotel.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Manager on 30 May 2023
Your custom and 5/5 review are appreciated. Thank you for choosing our Best Western Royal Hotel.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. I'd definitely stay here again. Reception staff was super helpful and friendly. Convenient to downtown St Helier while set a little bit back from main centre. The hotel is in an old building so the rooms are a bit of a warren, up and down stairs, and smallish, but very comfortable and well appointed. Nice bar/restaurant in the lobby.
Stayed 1 night in Apr 2023
Response from Manager on 30 May 2023
Thank you for your kind comments regarding our Best Western Royal Hotel. We were established as a town centre hotel in the 1840's and occupy a larger site with a range of amenities, including larger outside terraces and car parking. Thank you for your 'five star' review and for your valued custom.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a last minute short break and picked the Best Western. Hotel was fab and staff were lovely, would go back again
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Stayed 1 night in Feb 2023

8/10 Good

RPG

Stayed 2 nights in Feb 2023

6/10 Okay

Paul

Stayed 1 night in Jan 2023

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always
Stayed 1 night in Jan 2023

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and the staff were friendly. The restaurant closed at 8pm which was not ideal although it may have been due to it being out of season. The water pressure for the shower in the 3rd floor room I stayed in was pathetic to say the least.
Stayed 1 night in Jan 2023

10/10 Excellent

Karin

Stayed 1 night in Dec 2022

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

R

Stayed 1 night in Sep 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy at night
Stayed 2 nights in Aug 2022

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated hotel where i didn't sleep due to traffic noise and banging doors. Breakfast was dreadful and all this for £125. I wont be back 👎
Stayed 1 night in Aug 2022

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls weekend
Lovely friendly staff. Breakfast was fabulous and room was lovel and clean. Just a bit hot but that's due to the odd weather weve been experiencing
Stayed 2 nights in Aug 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022

4/10 Poor

Grant

Stayed 3 nights in Aug 2022