Reception
Check availability

Reviews of Value Stay Brussels South

2 out of 5
Value Stay Brussels South
Chaussée De Waterloo 212, St. Genesius-Rode

Reviews

6.6
Rating 10 - Excellent. 65 out of 382 reviews" "
Rating 8 - Good. 121 out of 382 reviews" "
Rating 6 - Okay. 101 out of 382 reviews" "
Rating 4 - Poor. 46 out of 382 reviews" "
Rating 2 - Terrible. 49 out of 382 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Noemi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nothings around.
Stayed 3 nights in Apr 2024

8/10 Good

Nelson

Stayed 2 nights in Dec 2023

4/10 Poor

Nabil

Stayed 7 nights in Nov 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Grace

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good place but could have been cleaner
Stayed 2 nights in Nov 2023

6/10 Okay

Nyclette

Travelled with family
Disliked: Cleanliness, staff & service
It wasn’t too bad my trip at this hotel. But toilet and the kitchen wasn’t clean
Stayed 5 nights in Oct 2023

4/10 Poor

Lars

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Corneliu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
There was no staff whatsoever. On the day i chrcked out, 9 AM, there was no single employee. I had to start opening dewsers behind the desk to get back my psssport.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry poo service
We did no able to checkin because there was no staff at recection
Stayed 1 night in Oct 2023

6/10 Okay

Paun

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2023

4/10 Poor

Jessica, Warrensburg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived there was no one at the desk and we were told that i should have gotten a code for this self service check in. There was no AC and the room was too hot to sleep. We ended up getting another room somewhere else. The overall status of the hotel was disorganized and dirty. There were food takout boxes in the lobby when we checked in and then 5 hours later the same food stuff was sitting out.
Stayed 1 night in Jun 2023

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
There were loose electrical sockets in the bedroom. The main bedroom light had been removed & just wires left hanging although they were above head height & had been tied up safely.
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in May 2023

2/10 Terrible

Sayat

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please keep rooms clean
Stayed 1 night in Dec 2022

4/10 Poor

Edo

Liked: Cleanliness
Disliked: Staff & service
I didn't sleep there because i thought that the hotel was in Brussels, I just found after that is situated outside Brussels but they wrote is in Brussels South.
Stayed 2 nights in Sep 2022

2/10 Terrible

PATEL BHASHKARRAI

Business traveller
Disliked: Cleanliness, staff & service
Nothing
Stayed 2 nights in Sep 2022

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
We loved our stay
Stayed 1 night in Jun 2022

4/10 Poor

Malcolm, Green Valley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2022

6/10 Okay

Elizabeth

Travelled with group
Disliked: Property conditions & facilities
Basic hotel as expected for price. Hairdryer broken and no tea/coffee provided, Would not recommend for lone female as majority of customers seemed to be male contractors and reception not manned.
Stayed 2 nights in Mar 2022

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin.. Paper behing desk says that they return at 4p.m... i arrive at 4:10. Called the number that is on the paper and who i assumed was the manager said he be down in a min.. about 10 min later i get a beep on phone that explained you had to put get an envelope from a safe.. and there was a code in email.. So i looked as its on the wall.. Code worked but no envelope with my name on it.. As i am in process of closing it manager and a woman carrying a little dog shows up.. They asked whatbi was doing and i told them i had jist gotten the email with code and was checking.. He asked if i was one who just called him? I said yeah about minutes ago or so.. but got email and checked it.. He then becomes rude and smartellic...Saying well why did you call me if you know how to run this place and do everything "Smart American" Duringnall this the woman behind desk was kissingnthenfeet of her little dog and the whole situation was just odd.. At this point i should of ran out and found another place.. But i had already paid through Expedia and was just tired and ready to eat and sleep..After finally getting keys to room i went to check it out.. Room was on 3rd floor shortly after getting off elevator i nearly stepped in dog poop.. Room was actually clean.. Bathroom not as much.. I pit my bags in and then went out to eat.. 2 hours later when i came back the dog poop still there.. The check out is a drop box for key.. When i left early that morning the dog poop still there..
Stayed 1 night in Mar 2022

4/10 Poor

Alastair

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

2/10 Terrible

Vasile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Value Stay Team on 25 Aug 2020
Thank you for your feedback. If we receive more information we could address those issues next time. Best regards,

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Value Stay Team on 18 Aug 2020
Thank you for your feedback! We appreciate it!

2/10 Terrible

THOMAS

Stayed 3 nights in Jun 2020
Response from Chloë on 30 Jun 2020
Hi Thomas, please share what you didn't like about the hotel. that way you may inform other guests and the hotel can use your comments to improve. thank you

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Value Stay on 16 Mar 2020
Thank You

2/10 Terrible

RONALD D

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Chloë on 19 Dec 2019
Bonjour, Merci pour votre avis. Pouvez vous m'expliquer ce qu'il s'est passé? Merci

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The new management are making a great effort to update and turn this hotel round. Extremely helpful and friendly, with nothing being too much trouble. A nice family touch in their approach, making it a great visit.
Stayed 4 nights in Dec 2019
Response from Chloë on 16 Dec 2019
Thank you very much, we really apreciate your feedback. Kind regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value hotel
The service was excellent, extremely friendly manager who has just taken over and is improving the hotel significantly. Rooms are being renovated and upgraded.
Stayed 1 night in Dec 2019
Response from Value Stay Team on 16 Dec 2019
Thank you very much for your feedback, we appreciate it!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Well Priced Hotel
I booked this hotel very late and chose it because it was the least expensive. It turned out to be an excellent bargain and I can’t believe I got such a decent room for the price on such short notice. The staff was very nice and helpful. The room was clean and charming!
Stayed 1 night in Nov 2019
Response from Chloë on 27 Nov 2019
Hi, Thank you very much for your time and review. That is exactly what Value Stay is about. We offer affordable yet quality accommodations. Pay less, experience more :)

2/10 Terrible

Keyvan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from The Value Stay Team on 1 Nov 2019
Dear guest, Thank you for completing the review. We think it is very important to know your opinion and your comments will help us improve the quality of our services. With best regards,

10/10 Excellent

Michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Chloë on 14 Oct 2019
Thank you very much

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Chloë on 2 Oct 2019
thank you for your score!

10/10 Excellent

Ganesan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Brussels
Everything has perfect and well set up in room... Recommend for business people, family, friends very big car park and well secured
Stayed 1 night in Aug 2019
Response from Chloë on 2 Sept 2019
thank you very much for this nice review. welcome anytime :)

8/10 Good

Anna

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Value Stay on 11 Jul 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Man on receltion was ery rude to me and felt very unwelcome
Stayed 1 night in Jun 2019
Response from Chloë on 21 Jun 2019
Hi dear, Thank you very much for your review. We take this seriously and will notify the direction. We hope to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Chloë on 27 May 2019
Thank you for your nice feedback

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room very small... no proper heating. No restaurant.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad location
The hotel is much cleaner and better than the others in the BE-Housing chain, but its a long way from the city centre on a very long road and so very difficult to find. You need a car to stay at the hotel unless you plan to stay in the locality.
Stayed 4 nights in Dec 2018

6/10 Okay

Steve, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable enough. Had to request a second pillow and the towels were badly stained
Stayed 1 night in Oct 2018

8/10 Good

Kyunghoon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
The only good think was the WIFI.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

john, Boston, mA

Disliked: Property conditions & facilities, room comfort
Rooms are big but all the things are pretty old and smelly. No toiletries and other amenities were present.Staff is away most of the time.
Stayed 2 nights in Sep 2018

6/10 Okay

KARIM H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Nice staff. Couldn't check in before 4.00pm, Our room was still not ready so was given another room. Which was okay apart from extremely hot. Sleeping was impossible. Check out was too early. Especially if one didn't get sleep during the night.
Stayed 1 night in Aug 2018

6/10 Okay

paul, uk Milton keynes

Liked: Cleanliness, property conditions & facilities
Spacious, nice and calm
Easy check in and out but the address we got via email was not the right place. We have to called to be directed to the right one
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and check-out, parking was quite busy and we were lucky to get a space. Would highly recommend stopping for dinner at L'arlecchino Italian restaurant roughly 20 minutes walk up the road.
Stayed 1 night in Jun 2018