St Francis Xavier Church

We were in suite 0404. Our room was over the garbage pick up location for the hotel. We were awoken at 6:30 am by the sound of the garbage truck. This continued for 20 min. The second morning we were awoken at 7:30 am by the noise of outside construction just below us. This continued throughout the morning. On checking out that day we reported the unacceptable noise pollution to the assistant manager who responded that the noise was outside of his control. While this may be true, notifying guests that noise may be an issue during their stay, is perfectly within his control and gives the guest the ability to make an informed decision whether or not to stay at that hotel. Despite sending us five separate emails regarding the hotel and its amenities prior to our visit there was not a single mention of the noise issue. In contrast, the Westin Ottawa which also has a construction noise issue notified us, without prompting, 5 days prior to our visit. A good hotel should be able to meet three basic functions: provide a good night's rest, a clean functional bathroom, and reasonable food. Everything else is superfluous. At nearly $500/night a good night's sleep is not a lot to ask.