Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Same unit second year in a row, but this time it was different. We had some unfortunate circumstances to take place with the unit/condo itself. However, the staff at the condo was responsive and helpful in every way. Stuff is going to happen. Things are going to break. It’s how you respond to it that makes the difference, and Colony Reef staff made all the difference in the world!We will most likely stay in Colony Reef again, but a different unit. I believe we provided feedback the last time on the poor quality of the Master bed’s mattress. It seems a mattress topper was put on since, but it makes no difference. We aren’t bed snobs. We can’t afford to be. However, this mattress feels like a slab of concrete. It hurt our backs each night, and that’s not a typical complaint from us. I’m assuming the owners just don’t want to invest in the upgrade. Otherwise, besides that and the broken washing machine that leaked transmissions fluid on the floor, the other furniture and amenities are nice. It’s a good location to the pool. The staff is top notch! Thank you for helping us!