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Reviews of Travelodge by Wyndham Spruce Grove

2 out of 5
Travelodge by Wyndham Spruce Grove
20 Nelson Drive, Spruce Grove, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 908 reviews" "
Rating 8 - Good. 361 out of 908 reviews" "
Rating 6 - Okay. 76 out of 908 reviews" "
Rating 4 - Poor. 23 out of 908 reviews" "
Rating 2 - Terrible. 22 out of 908 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and the friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Marilynne

Very comfortable and lovely staff
Stayed 1 night in May 2024

2/10 Terrible

mohammed k

Disliked: Property conditions & facilities
First of I couldn’t connect to the wifi for some reason after so many tries then I tried to turn on the tv remote isn’t working and tv was on hdmi 2 then around the window and ac conditioner was all dirt never thought I’d except Travelodge like this as it isn’t my first time booking but the is the first time I booked at this location discusted and would never come back here ever again
Stayed 1 night in May 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service
Friendly helpful staff. Room is basic but has everything you need for a short stay. Would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Saida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Maligne

Liked: Staff & service, property conditions & facilities
I didn't like the lack of maintenance. Our room had scrapes and scratches on the walls
Stayed 3 nights in Apr 2024

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marinella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Pet friendly good breakfast
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Ola

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Travelled with family. We thought it was one room but we were lodged in a two room accommodation that worked very well for us. Breakfast was good. Mary at the front desk was affable. I use hotel on regular basis, almost forgotten that hotels with daily housekeeping like this one still exist. Will stay here again. .
Stayed 2 nights in Mar 2024

10/10 Excellent

ken

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with registering or check out....good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at che k in at a out 6 was the .ost helpful and pleasant i have ever had. She went the extra mile.
Stayed 1 night in Mar 2024

2/10 Terrible

Leo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The occupant of the room next to ours was noisy and disruptive most of the night and into the morning even with complaint. RCMP were called in morning to remove occupant from the room which resulted in a lot of chaos and disruption. Terrible night sleep and experience!
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We are deeply apologetic for the commotion during the night of your stay. Another guest with mental health issues had created the disruption. This was addressed as soon as the authorities could come. We too, were frustrated and upset with this rare occurrence. We sincerely hope you have a better stay next time your are in the area.

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I freeze all night the heather wasn’t working I check out at 5am i asked for a refund And it was refuse like it’s acceptable that the customer freeze booooo to the manager:(
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We are sorry that your experience was not a good one. After you checked, front desk had seen you pass by multiple times and no issues were mentioned. Maintenance checked the heating unit and found it unplugged and working properly. This could have been quickly addressed after you had checked into your room well before you went to bed that evening. We hope you have a better stay next time your are in the area. Thank you for your feedback.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean comfortable rooms. Conveniently located. A good place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Cory

Stayed 1 night in Mar 2024

8/10 Good

Clayton

Liked: Amenities
Stayed there several times and every time was a good place to stay for a few nights
Stayed 1 night in Mar 2024

8/10 Good

Lana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good.
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was spectacular!
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Thank you for your postive review. We are glad you enjoyed our breakfast. We hope to see you again!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Thank you for your postive review. We hope to see you again!

8/10 Good

Hendrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Thank you for your postive review. We hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Dec 2023
Response from GM on 5 Feb 2024
Thank you for your postive review. We hope to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stay again
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for your positive feedback. We hope to see you again in the future!

6/10 Okay

Cory

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom gurgled every time flush toilet ,,,, pending how may people on the 4th floor had a sewage smell in bath room from tub
Stayed 8 nights in Jan 2024
Response from GM on 22 Jan 2024
Sorry you had this issue with the tub. However, two maintenance people did attend to the issue. They did not find anything trapped from snaking the line, nor any smell. Thank you for your feedback in order to address any problems.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Thank you for your positive response. We hope to serve you again!

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff - good location. Easily walkable around the main areas ( weather permitting) .
Stayed 14 nights in Jan 2024
Response from GM on 5 Feb 2024
Thank you for your postive review. We are glad you had a great experience with us. We hope to see you again!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spruce grove stay
Wasn’t sure what to expect. I needed a pet friendly room. One option had no elevator and I have been stuck on up floors before without elevator and my one dog does not do well with stairs ( he’s a senior) . So I also wanted an elevator in case main floor availability was not an option. So I chose the Travelodge. Very happy with my choice . Didn’t take an opportunity to try the breakfast so can’t comment on that but everything else was great. Would definitely stay there again .
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for your great feedback. We hope you can experience our highly recommended free breakfast next time you stay with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Comfortable bed.
I’ve stayed here before in a room on the side of railway which woke me up in the night. This time I stayed the other side which was much quieter. Friendly staff. Good breakfast but no decaf coffee.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities
Very friendly staff. Easy to find and easy access to the highway.
Stayed 1 night in Dec 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joy

Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Liked: Cleanliness, property conditions & facilities
We were not there long enough but hotel was clean bed was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Stayed 2 nights in Nov 2023

8/10 Good

Erica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beds are soo soft and comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Amenities, property conditions & facilities
Deb was helpful and kind and so welcoming
Stayed 1 night in Nov 2023

8/10 Good

Monica

Travelled with partner
Liked: Staff & service, amenities
The continental breakfast has an amazing spread, hot and cold. The room was clean. Staff were pleasant. Unfortunately, a room on the floor above us had a hooker with Jon’s coming and going all night.
Stayed 2 nights in Nov 2023
Response from GM on 12 Nov 2023
Thank you for your positive feedback. Upon checking the room records, the room above you was not occupied during your stay. We do have 24/7 camera survellience inside and outside the hotel, which indicated no extra people traffic you mentioned. We do hope you will choose us again for your future stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Thank you for your five star feedback. We hope to see you again!

10/10 Excellent

Bogmir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Thank you for your 10 out of 10 feedback. We hope to see you again!

10/10 Excellent

Lihua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 31 Oct 2023
Thank you for your 10 of 10 feedback. We hope to see you again!

2/10 Terrible

Long

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is cheap for a reason.
Stayed 1 night in Sep 2023
Response from Gm on 27 Sept 2023
Sorry to hear your stay was not to satisfaction. However, it may have been you mixed up your stay with another Travelodge. According to the front desk agent who served you, she indicated you were coming back to staying with us again due to a bad experience at a different Travelodge. We do hope service you again!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, most you could walk to. A bit noisy!!
Stayed 1 night in Sep 2023
Response from GM on 13 Nov 2023
Thank you for the positive feedback. We are sorry you felt it was noisy at your room. For any future stays please let us know to have you away from the elevator instead. We hope to see you again!

8/10 Good

Kel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay
Stayed 2 nights in Sep 2023
Response from GM on 13 Nov 2023
Thank you for your positive responds. We hope to see you again!