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"Felt like we were in steerage on the Titanic."

"Very courteous check-in "

"Easy and comfortable place to stay at this grand old hotel. May account for the odd musty smell at times. The bar entrance area is a great place to sit with a view, beautifully upholstered arm chairs with an art deco vibe. Stayed in the heritage room - standard basic room - so no view and the bathroom was dated and in need of a reno. But clean and comfortable. The bed was the best. King size and really comfortable. The room was spacious and pleasant. Tv needs an upgrade to smart tv. Parking is easy and free. Pool hotel is a great place after a walk in the national park - which is glorious!! Initially booked for 3 nights and booked an additional night. Great place to visit. 😊"

"A perfect balance of walking and relaxing- an amazing vibe. Refurb work well under way and did not detract from the experience at all. Great location; great staff , will be a place to visit again and again ."

"The iron in our room didnt work properly other than that our stay was great "

"Clean room"

"Clean room "

"Great facilities"

"I had an absolutely terrible experience with this hotel. I booked and paid through Expedia, only to be unexpectedly assaulted with a demand for $100 in bond money upon arrival. When I questioned this charge, the old man and the female owner responded with extreme anger and hostility, as if I had committed a crime just for asking. Their behavior was not only rude but outright racist, discriminatory, and utterly unacceptable. The room was far below any standard — minimal facilities, uncomfortable, and utterly inadequate. The treatment I endured was nothing short of horrifying. I felt scared, humiliated, and entirely unwelcome throughout my entire stay. Despite my frustration, I kept quiet out of fear and sadness, but let me make this crystal clear: this is THE worst place I have ever stayed. Their blatant racism, disrespect, and complete lack of basic decency and professionalism are unforgivable. No one should have to endure such treatment, especially when paying for a service. I strongly advise everyone to avoid this place at all costs. I also read other reviews, and it’s clear they dismiss negative feedback, respond with hostility, and even accuse guests of lying instead of taking responsibility and working to improve. Their attitude towards customers is shameful. They may respond to my review too, but I hope everyone understands what kind of place this is — one that preys on vulnerable guests and treats them with contempt. Stay far away."