All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Melissa, Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations this time. We strive to provide every guest with an excellent experience. We hope you will come back and visit us again soon for a more positive experience.
6/10 Okay
Nataly Gil
26 Apr 2024
Disliked: Staff & service
Nataly Gil
Stayed 1 night in Apr 2024
Response from George M. on 1 May 2024
Hello Nataly, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hi Greg, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Natalia, At Microtel Inn and Suites, we strive to provide exceptional service and a comfortable environment for all our guests. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered. We hope that you will give us the opportunity to serve you again in the future.
Hi Greg, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
10/10 Excellent
Louise
4 Apr 2024
Louise
Stayed 1 night in Apr 2024
Response from George M. on 26 Apr 2024
Hello Louise, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
10/10 Excellent
Sharon, GARDEN RIDGE
4 Apr 2024
Liked: Amenities
The room was super clean and comfortable, the location was ideal based on our family in the area and there's an Outback Steakhouse right next door. Also, many other restaurants close by. We will stay here again.
Sharon
Stayed 2 nights in Mar 2024
Response from George M. on 4 Apr 2024
Hello Sharon, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations and convenient location. Happy travels to you, and we hope to see you again soon!
Stayed while father in law was in the hospital, and it was perfect in location, cleanliness and comfort.
Jennifer
Stayed 3 nights in Jan 2024
Response from George M. on 28 Mar 2024
Hello Jennifer, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. We are glad to hear you had an excellent stay and we look forward to welcoming you back.
The pool was filthy. The floor between our two beds was soaking wet and smelled of vomit and like someone had poured cleaner on it. I called the guy at the desk and he did bring me some towels and we laid them down on it so we didn’t have to walk on the wet carpet. The bathroom had hair all over the floors. It just wasn’t really nice. Breakfast was decent though. The man at the desk was nice.
Regina
Stayed 1 night in Mar 2024
Response from George M. on 28 Mar 2024
Hello Regina, I'd to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret any discomfort or dissatisfaction caused and would like to assure you that we take your feedback seriously. We have thoroughly investigated the issues you raised and have taken immediate steps to address them. Our team has been briefed on the matter, and we are implementing additional training and quality control measures to prevent similar incidents from occurring in the future. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Shawn
Travelled with family
26 Mar 2024
Easy checkin. Clean facility.
Shawn
Stayed 1 night in Mar 2024
Response from George M. on 26 Mar 2024
Hello Shawn, Thank you for your wonderful review! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
6/10 Okay
Jamie
25 Mar 2024
Jamie
Stayed 1 night in Mar 2024
Response from George M. on 15 Apr 2024
Hello Jamie, Hello Julie, Thank you for your review! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Sharon, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
8/10 Good
Veronica
23 Mar 2024
Veronica
Stayed 1 night in Mar 2024
Response from George M. on 25 Mar 2024
He Veronica, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
Hello Nico, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Good location, plenty of parking. Walls are a bit thin, as are the towels, but overall what I expected.
Wayne
Stayed 2 nights in Mar 2024
Response from George M. on 19 Mar 2024
Hello Wayne, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
We got breakfast before the official time because we had to leave early in the morning. Big thank you to the breakfast lady again.
Carina
Stayed 1 night in Mar 2024
Response from George M. on 14 Mar 2024
Hello Carina, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hello Corey, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Room was very clean,beds comfortable. Breakfast buffet limited, more empty trays than shelves with food. Pool not heated but clean.
Paige
Stayed 1 night in Mar 2024
Response from George M. on 7 Mar 2024
Hello Paige, We're absolutely delighted you had an amazing stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and we can't wait to have you with us again soon!
The room was so small two people could hardly turn around in it. For the amount we paid it was ridiculous. Too much money for space.
larry
Stayed 1 night in Feb 2024
Response from George M. on 1 Mar 2024
Hello Larry, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Happy travels to you, and we hope to see you again soon!
Lem was a pleasant associate during check-in. My night sleep was good on a nice mattress. Joanne was helpful during breakfast and again during checkout. Thank you
Jonathan
Stayed 1 night in Feb 2024
Response from George M. on 28 Feb 2024
Hello Jonathan, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
10/10 Excellent
Lara
25 Feb 2024
Lara
Stayed 2 nights in Feb 2024
Response from George M. on 25 Mar 2024
Hi Lara, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hello Melissa, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Hi Angel, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Donna
Travelled with partner
18 Feb 2024
Liked: Cleanliness, staff & service, amenities
Convenient access...outback restaurant nearby...no spa...bkfst was ok
Donna
Stayed 3 nights in Feb 2024
Response from George M. on 23 Feb 2024
Hello Donna, Thank you for your review! We strive to provide every guest with an excellent experience, and we look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Dennis, I would like to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret any discomfort or dissatisfaction caused and would like to assure you that we take your feedback seriously. We hope that you will give us the opportunity to serve you again in the future.
Hello Heather, We're absolutely delighted you had a great amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Ernesto
8 Feb 2024
Liked: Property conditions & facilities
Coffee was great but breakfast was underwhelming. A little noisy at times.
Ernesto
Stayed 3 nights in Feb 2024
Response from George M. on 13 Feb 2024
Hi Ernesto, Thank you for taking the time to tell us about your experience at our Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Denise, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
6/10 Okay
Ajay
3 Feb 2024
Liked: Cleanliness
Poor wifi connection in the room
Ajay
Stayed 1 night in Jan 2024
Response from George M. on 5 Feb 2024
Hello Ajay, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2/10 Terrible
kenny
31 Jan 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
My stay
I stay here alot in a suite it is usually very nice but this time the neighbors were very load all night long finially i got out of bed and left .i didnt say anything because i dont like to conplain
kenny
Stayed 2 nights in Jan 2024
Response from George M. on 31 Jan 2024
Hello Kenny, Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations this time. We strive to provide every guest with an excellent experience and deeply regret any discomfort and dissatisfaction caused. We hope you will come back and visit us again soon for a more positive experience.
10/10 Excellent
Kenneth
31 Jan 2024
Kenneth
Stayed 1 night in Jan 2024
Response from George M. on 1 Feb 2024
Hello Kenneth, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Anne, Thank you for choosing Microtel Inn and Suites and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered. We have thoroughly investigated the issues you raised and have taken immediate steps to address them. Our team has been briefed on the matter, and we are implementing additional training and quality control measures to prevent similar incidents from occurring in the future.
4/10 Poor
Isphara
Travelled with partner
20 Jan 2024
Micro aptly describes the size of the room. You could get claustrophobia in there! Just one regular coffee pod and one decaf pod for two people when everywhere else was double that.
Isphara
Stayed 1 night in Jan 2024
Response from George M. on 22 Jan 2024
Hello Isphara, Thank you for taking the time to tell us about your experience at Microtel Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hello Amy, Thank you for taking the time to review our hotel. We are glad to hear you had a great stay and we look forward to welcoming you back again soon!
I would book again. The staff were super friendly.
Yesenia
Stayed 1 night in Dec 2023
Response from George M. on 19 Jan 2024
Hello Yesenia, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
Im uoset i asked the night attendant to switch my room several times for many different reasons & he contisaid theres no rooms on the 1st fllmoor snd that was all lies!!
Emma
Stayed 6 nights in Jan 2024
Response from George M. on 19 Jan 2024
Hello Emma, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Regina
15 Jan 2024
Regina
Stayed 1 night in Jan 2024
Response from George M. on 5 Feb 2024
Hello Regina, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
Hello Doug, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Absolutely recommend anyone to stay at this hotel. It is and always has been nice comforting and inviting........
Milah
Stayed 1 night in Jan 2024
Response from George M. on 17 Jan 2024
Hello Mileh, Thank you for taking the time to review our hotel. We are glad to hear you had an awesome stay and we look forward to welcoming you back again soon!
Hello Gary, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!
8/10 Good
Gabriel
14 Jan 2024
Gabriel
Stayed 1 night in Jan 2024
Response from George M. on 17 Jan 2024
Hello Gabriel, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!
Hello Bruce, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
You can tell that they are lacking trained cleaning stuff. Booked tonight for me and my wife and my sister-in-law ended up leaving the same night. Would not advise walking around barefoot in the rooms not even in the restroom. There was pubic hair all over the toilet and floor and long strands of hair in the shower.
matthew
Stayed 1 night in Jan 2024
Response from George M. on 17 Jan 2024
Hello Matthew, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Crystal
Business traveller, Travelled with partner
12 Jan 2024
Liked: Amenities
Crystal
Stayed 1 night in Jan 2024
Response from George M. on 12 Jan 2024
Hi Crystal, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
8/10 Good
Ronald
10 Jan 2024
Ronald
Stayed 2 nights in Jan 2024
Response from George M. on 12 Jan 2024
Hello Ronald, Thank you for your wonderful review! We look forward to having the opportunity of welcoming you back on your next visit to the Spring Hill area.
Hello Augusto, Thank you for taking the time to review our hotel. We are glad to hear you had a great stay and we look forward to welcoming you back again soon!