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Reviews of Grand Hotel

3.5 out of 5
Grand Hotel
22500 Rhea County Hwy, Spring City, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 232 reviews" "
Rating 8 - Good. 65 out of 232 reviews" "
Rating 6 - Okay. 17 out of 232 reviews" "
Rating 4 - Poor. 6 out of 232 reviews" "
Rating 2 - Terrible. 9 out of 232 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Regan on 3 Dec 2023
Hello Becky, thank you for taking the time to leave a review! We're so happy to see you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Regan on 3 Dec 2023
Hello Susan, thank you for taking the time to leave us a review! We're happy to see you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great,!!
Stayed 1 night in Sep 2023
Response from Regan on 28 Sept 2023
Hello Paula, thank you for taking the time to leave us a review! We're so glad to hear our staff was able to make your experience all the more enjoyable. We look forward to seeing you again soon!

6/10 Okay

George

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I have stayed here many before and while it is convenient and reasonably well maintained, the biggest negative is the Main Line train just 50 yards from the front door. The train sounds its horn and passes by the hotel probably 6 to 8 times a night. The second negative is the lack of an elevator or lift to get to the second floor. The third negative is the lack of maid service. We stayed 3 days. The beds were never made, and the towels were never changed. Other than those negatives the stay was acceptable.
Stayed 3 nights in Sep 2023
Response from Regan on 28 Sept 2023
Hello George, thank you for taking the time to share your concerns with us. We're glad that we were able to connect earlier today and address them in more depth. Our goal is to make sure every guest is satisfied with their stay, and we are sorry to hear that yours was anything less than the best. We are looking forward to having you back again soon so we can make things right. If you have any concerns at all, before, during or after your next stay, please connect with one of our front desk representatives and they will be more than happy to assist you.

8/10 Good

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, would stay again if I’m in spring city
Stayed 3 nights in Sep 2023
Response from Regan on 13 Sept 2023
Hello Jerald, thank you for taking the time to leave us a review! We're so glad to hear that you enjoyed your stay and hope that you'll visit Spring City again soon so we can have the honor to host you again! In the meantime, please let us know if there's anything we can do to make your next stay even grander!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. Spacious rooms and clean. I would stay there again
Stayed 1 night in Aug 2023
Response from Owner on 7 Aug 2023
Thank you so much for leaving such a kind review! We would love to have you back anytime :)

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small city not on an interstate the Grand Hotel is an excellent place to spend the evening.
Stayed 1 night in Aug 2023
Response from Regan on 6 Aug 2023
Hello Courtney, thank you for taking the time to leave us a review! We're so glad to hear you enjoyed your stay. We might be a little off the beaten path, but we hope that next time you're in the area you'll stay with us again!

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Regan on 20 Jul 2023
Hello Jon, thank you for taking the time to leave us a review. We're glad to see you enjoyed your stay, and hope to see you again during your next visit to Spring City!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Was Fine
Very good for a small town hotel. It had everything I needed. The breakfast are was small but adequate. Though it had no restaurant, there was a good one right next door with a 10% discount.
Stayed 2 nights in Jul 2023
Response from Regan on 14 Jul 2023
Hello James, thank you for taking the time to leave a review. We're happy to hear we met all your needs during your stay. Since your stay, we now offer a 10% discount at every local restaurant. We hope to see you again soon!

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, property conditions & facilities
very clean very nice and pleasant atmosphere
Stayed 1 night in Jun 2023
Response from Regan on 23 Jun 2023
Hello Howard, thank you for taking the time to leave us such an excellent review! We're glad you enjoyed your stay and we hope to see you again soon!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start but pleasant stay after that
The check-in was not good at all. I had prepaid for 3 nights thru Hotels.com and when I arrived I was told that I had to call Hotels.com to ask them to call the hotel and verify in spite of the fact that I had the booking confirmation. This is obviously something that the employee should have done and not the customer. This aside, it was a very pleasant stay. The room was large, clean and quiet . The TV though was too small by today’s standards. Breakfast was way too basic, needs an upgrade.
Stayed 3 nights in Jul 2022

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was good and helpful, internet was 20th century. Breakfast was as weak as the coffee
Stayed 2 nights in Jul 2022

10/10 Excellent

Jacob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice. Super clean.
Stayed 1 night in Jun 2022

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet hadn’t been vacuumed. Pieces of sandwich on the floor. There were baby roaches in the bathroom. There was no sweetener/creamer for the coffee. The drapes were “sheer “; people were peeping in the window as they walked by. I do NOT recommend this place
Stayed 1 night in Jun 2022

6/10 Okay

Kaleem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
The microwave, fridge, beds and pillows were sub- par. The room was clean and large. I asked for a roll away bed and it was nicely setup before we reached there. The continental breakfast was a huge let down..
Stayed 1 night in May 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

LIsa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only hotel in town with no elevator. However, staff found a king room on bottom floor and my mother and I just had to share a bed. My mother can't walk stairs. She was there for her class reunion as was everyone else in hotel that weekend. A lot of folks were over the age of 80!!!!!
Stayed 1 night in May 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain comfortable beds nice staff
Stayed 1 night in May 2022

6/10 Okay

Wanda, Ashland City

Stayed 2 nights in May 2022

10/10 Excellent

EUGENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly
Stayed 4 nights in Apr 2022

8/10 Good

Linda

Travelled with family, Business traveller
Liked: Staff & service, amenities
Nice and clean. Beds were great. Didn’t like breakfast.
Stayed 1 night in Apr 2022

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but not great
It’s an older building only two floors but no elevator. Only fruit or oatmeal for breakfast. Bathrooms were clean but AC did not work. Staff was nice and we enjoyed a movie in the miniature theater downstairs.
Stayed 1 night in Apr 2022

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness
The room in the photo showed a recliner but there was not one in the room. There was a huge jacuzzi tube in the middle of the floor that my toddler kept messing with (hence the reason I didn’t book a room with one). They do have breakfast and that’s a rice Krispy treat or nutrigrain bar and some coffee. Hardly qualifies as breakfast but ok. The room was clean and the beds were comfortable. We did not visit the indoor theater.
Stayed 1 night in Apr 2022

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and courtesy helpful staff
Stayed 2 nights in Apr 2022

10/10 Excellent

CHARLES, Waxahachie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels I have ever stayed in!
Stayed 1 night in Mar 2022
Response from Nikki on 4 Apr 2022
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nikki on 23 Mar 2022
Thank you for choosing Howard Johnson for your choice of hotels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nikki on 23 Mar 2022
Thank you for staying with us.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😌
Stayed 1 night in Mar 2022
Response from Nikki on 23 Mar 2022
Thank you for choosing Howard Johnson

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service
The facility was very clean. The staff was very friendly and helpful. The movie theater was a plus. The restaurant next-door was delicious, and had a very large menu. I would highly recommend staying in this little facility.
Stayed 2 nights in Mar 2022
Response from Nikki on 23 Mar 2022
Thank you for staying with us.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night but it was very relaxing
Stayed 1 night in Feb 2022
Response from Nikki on 23 Mar 2022
Thank you for staying with us. We are so glad you enjoyed your stay.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Don on 15 Feb 2022
Thank You. We strive to make our guest as comfortable as possible. Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Train track near hotel
Stayed 1 night in Jan 2022
Response from Don on 15 Feb 2022
Thank you for staying with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Very friendly staff. Good solid place to stay.
Stayed 2 nights in Dec 2021
Response from Nikki on 23 Mar 2022
Thank you for choosing us. We work really hard to make our guests very comfortable.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nikki on 23 Mar 2022
Thank you for staying with us.

8/10 Good

leah, Largo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No elevator, old room. Musty smell.
Stayed 1 night in Nov 2021

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit...not the last.
We had a terrific visit. Staff was great. Room was nice and very comfortable.
Stayed 2 nights in Oct 2021
Response from Don on 27 Oct 2021
Thank you for your stay with us.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price
We really enjoyed our stay. We received a 10% discount at a really nice restaurant next door.
Stayed 2 nights in Oct 2021
Response from Don on 27 Oct 2021
Thank you for your stay with us.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay again.
The hotel is nice and clean. The service is amazing. The staff is so sweet and they have a small breakfast, which is a plus considering most have none.
Stayed 1 night in Oct 2021
Response from Don on 27 Oct 2021
Thank you for your stay with us.

2/10 Terrible

Michaela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia denied my card on file after giving a confirmation. Paid for the rooms upon arrival with the same card. Per expedia rooms were going to be charged through them. So now we have 4 charges on file for two rooms. This was 6 days ago. Funds have get to be reimbursed.
Stayed 1 night in Sep 2021

10/10 Excellent

Chazz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great hotel.
Stayed 1 night in Sep 2021
Response from Nikki on 23 Mar 2022
Thank you. We are very happy you enjoyed your stay.

8/10 Good

Patty

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Found the property to be very clean. Can't say enough about the friendliness of the staff. The front desk lady was attentive and made us feel welcome throughout our stay.
Stayed 4 nights in Aug 2021
Response from Nikki on 23 Mar 2022
Thank you for choosing Howard Johnson for your choice of hotels. Please come back to see us when you can.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
No elevator We stayed 5 nights and had house keeping services once. Sadly would not recommend.
Stayed 5 nights in Aug 2021

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were awesome and friendly. Always willing to help or give advice on local restaurants and places to visit. Our room was very clean and comfortable.
Stayed 8 nights in Jul 2021
Response from Nikki on 23 Mar 2022
We are very happy that you choose us. We work very hard to make our guests very comfortable.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, but the breakfast was not adequate. Just cold cereal, granola bars and fruit.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, kept up well, rooms were noce
Stayed 1 night in Aug 2021