Sportsplex at Matthews

Self parking was great option. Loved the breakfast. The room was clean and very comfortable. Staff very polite and professional.

Check in was supposed to be available by 4 pm. We arrived at 630 pm and they said the room wasn’t

This is my go to hotel for my business trips to Charlotte for years. But after finding out on this trip that there is a "Destination" fee per night, I will need to rethink my future stays . I am saddened by this surprise fee that was never there before in all the years I have stayed at the Westin. I was informed that this fee provides the guest with free attraction passes, a small credit for food at the hotel restaurant, enhanced WI-FI, elite green juice. I don't understand why/how this fee has been implemented as far as the hotel goes there has not been any upgrades to the property. It was a good stay overall, but unfortunately may be my last stay at this hotel. :(