Mr. Oren Gozlan, I now deeply regret that I gave you and your family so much of my time and effort and offered you a free room upgrade (where I incurred a loss of EUR 250, which will never be repaid - YES, IT WAS ONLY MY GOOD WILL to make you this generous offer so that you feel comfortable here ). You had ordered 1x economy double room and 1x comfort double room. You chose the cheapest accommodation option knowing that the rooms are 2 floors apart (even if you have 2 small children) - thus the family would be split up and you would each sleep on a different floor. As a professional hotelier, I offered you a FREE transfer from an economy double room to an apartment with a view and exit to the garden (2 rooms) and an equipped kitchen, the use of which was not part of our offer. This means that, following my offer, you could be the whole family together next to each other in a spacious, two-room apartment (which you were not entitled to) and in a comfort double room. ALSO, I state that you exceeded the offer and cooked in the kitchen the whole time - we warned you that it is not possible to use the kitchen - we closed the door. You OPENED it yourself despite our ban and cooked every day (additional energy costs). You didn't have to pay an extra penny. YOUR false accusation of double payment for the stay - I consulted both with you and with Expedia.com's customer center, who tried to explain to you that the HAPPY pension - CANNOT and does not accept CARD PAYMENTS." It does not have the tools for this. In your reservation, you have stated: This guest will pay upon arrival. We have pre-verified the credit card BUT NOT pre-authorized it." It follows from my internal communication and communication via Expedia Partner Central - that YOU DO NOT WANT TO UNDERSTAND and you deliberately provide false information - YOU ONLY PAYED HERE ONCE and that was when you left with your payment card. You have never PAID IN ADVANCE. Any self-righteous person who has doubts about his outgoing payments - can check in his online banking.Your attitude and false accusations of our object - are a message to us that we will NEVER approach people of your character with a heart on the palm of your hand, a bonus for more and any personal activity.

Lieber Gast, vielen Dank für Ihre großartige Bewertung! Wie schön, dass wir Sie scheinbar in allen Punkten von unserem Haus überzeugen konnten. Mit freundlichen Grüßen, S. Diblíčková + Happy Team

Dobrý den pane Boháči, děkujeme za vaši srdečnou návštěvu u nás a současně i za hodnocení. Budeme se na vás opět těšit.

Děkujeme Vám za milou a srdečnou návštěvu u nás. Vaše hodnocení nás velmi potěšilo a dále nás motivuje. TEAM pensionu HAPPY