Sparkling Pointe

Everything was lovely. The staff was courteous especially the shuttle driver. Thank you

My stay started off chaotic and unfortunately never really improved. When I checked in, the lobby was absolutely insane, crowded and disorganized. After finally getting through the line, I went up to my room only to realize they had given me the wrong type. I paid for a king bed and was put in a double room. I went back downstairs and was told all the king rooms had heating issues and I could switch the next day. I was find with staying in the double for the night, but within a few hours the room was freezing, my nose was literally cold. I had to call the front desk again, and they were eventually able to move me to a king room that same night. Unfortunately, that room had its own problems. The heater was so loud I couldn’t even hear the television, and then it stopped working properly as well. They had to send me an electronic heater that sat in the middle of my small room. I had to stop over it every time I needed to use the bathroom. The rooms themselves are fine and the location is great, but the constant room issues and back-and-forth with the front desk made the stay stressful and uncomfortable. They offered me anThey offered me an $50 credit to the restaurant that doesn’t even open until 5 PM. I never used it. Overall it just felt like a mess, and I won’t be staying here again.

Excellent location, very kind staff. We thoroughly enjoyed our stay.