Search Hotels by Best Western in Southeast Oklahoma from £65

"I am writing to formally demand a resolution regarding my recent stay, which was, without exaggeration, the worst hotel experience I have had in 55 years. The condition of the room upon arrival was unacceptable. It had not been properly cleaned, forcing me to request sheets and make the bed myself. Basic functionality and safety were also lacking: one television did not work, the smoke detector was not mounted on the wall, and the in-room phone was unusable due to a missing cord—requiring me to use my personal cell phone to contact the front desk. Equally concerning was the complete lack of professionalism from your staff. My concerns were not taken seriously, and I was treated with indifference. At one point, while I was actively being assisted, the front desk employee attempted to help another customer mid-conversation, effectively dismissing my issue. I had to firmly redirect her attention just to continue addressing the problem. This level of neglect—both in room standards and customer service—is unacceptable by any reasonable standard. Cleanliness, safety, and basic guest support are not optional amenities; they are fundamental expectations. Given the extent of these failures, I am requesting a full or significant refund for this stay. I expect a response outlining how you intend to resolve this matter. If this issue is not addressed appropriately, I will escalate my complaint through corporate channels and public platforms. I look to your immediate attention."

"Hard to find thanks to GPS and an address change. Nice staff. Quiet area. "

"Bteakfast was very good fresh very cleamn good hhostess"

"Had a blast an met nice people."

"Breakfast was not what I was hoping for. Eggs were premade round circles, sausage links were not very good. Only white toast. No fruit or yogurt. They did have frosted flakes and raisin bran and a waffle maker. We opted for Burger King across the street."

"Great staff "

"The room had a slight odor. The a/c was weak in believe caused odor do to humidity."

"The staff member who checked us in held us hostage for an additional $75 fee after we had already paid $181 for the room ahead of time. He was rude and told me to pay it or leave and he wouldn't refund me for the room if I left. The AC in the room did not work at all. Finally after trying for hours to get it to work it kicked on about 5am. The staff checking us in ruined the entire experience. I'll never stay BW again. Kids were staying there after their prom and were up all night drinking and being loud."

"This was amazing and fun. Room was clean had extra blankets/pillows big spacious. Also you steps away from the casino Ate at the Cove, Chillis and breakfast at the grill all was good. Feels very secured with the security guards and you can easily get free fountain drinks and coffee in the casino. Stayed in the east wing. Will definitely be back!"