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Reviews of The Dolphin SA1 Hotel

3 out of 5
The Dolphin SA1 Hotel
Whitehalls, Swansea, Wales

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 384 reviews" "
Rating 8 - Good. 140 out of 384 reviews" "
Rating 6 - Okay. 77 out of 384 reviews" "
Rating 4 - Poor. 33 out of 384 reviews" "
Rating 2 - Terrible. 26 out of 384 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sarah, Whitby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend.
Stayed 1 night in Apr 2024

4/10 Poor

Carwyn

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We book a last min room and arrived later in yhe day 1030 and qent to bed straight away as we had be out 5 sheet of toilets room and no spare rolls in the room In the morning couldn't have a shower cos the towels were dirty and had been use and told we onlh get 1 set and coz it was in the morning the next day they say we had alreay use them. The cupsin the bathroom had been used It didn't look like it had been cleaned we were very disappointed in the room after pay 86 pound P
Stayed 1 night in Apr 2024

8/10 Good

HAYLEY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ALAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
NO FUSS BUT CONCERN WHEN NEEDED.
Stayed 2 nights in Mar 2024

4/10 Poor

Christian

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best!
Very very tired rooms. Stained carpets. Mould in bathroom
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was more than happy with all aspects of my staff. It would be nice if there was a restaurant as at 75 I wasn't prepared to go out on the evenings for food however overall a very pleasant stay and I would stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2024

8/10 Good

Harold, Cartago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable, habitación poco renovada pero muy amplia,con gusto volvería
Stayed 2 nights in Dec 2023

8/10 Good

Rebeca

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Dominik

Stayed 2 nights in Dec 2023

2/10 Terrible

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly would not stay at this hotel again Room 217 ceiling covered in black mould bathroom mould on grout. Very dated.
Stayed 1 night in Dec 2023

2/10 Terrible

Gareth

Stayed 1 night in Dec 2023

8/10 Good

steven

Stayed 1 night in Dec 2023

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was ok. No cooked breakfast & the car park was 15 minutes walk away, wouldn’t have booked if I had known these things
Stayed 1 night in Nov 2023

6/10 Okay

r

Liked: Staff & service, room comfort
Mixed views
Pro's: staff are amazing, so polite and helpful, could not fault them. Location is perfect for shops/market and restaurants/bars. Cons: could do with a refurb, rooms are quite dated with all the dark furniture. Cleaning needs abit more attention to detail, we had lots of dust in our room. And finally the TV bracket on the wall was broke so you couldn't angle the TV for a better view. All in all did the job we needed it for as only stayed for two nights but would probably not stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean and friendly. As a band on tour this suited our needs perfectly at a reasonable price. The highlight was the night staff who went above and beyond and really helped us out. Plus it has a late bar if you fancy a nightcap before you turn in.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been here quite a few times and always found it excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Stayed 3 nights in Oct 2023

6/10 Okay

KA YIU

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel claims it has on-site parking but in fact it doesn't. The nearest car park is a multi-storey public car park that requires a 5-10 mins walk. I was misled to choose the hotel.
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Staff & service
Perfect for city break.
We stayed for the weekend whilst dropping our Son off for Uni. Great location, perfectly situated for the town centre. Staff were very friendly and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

KYRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay 😊
Lovely spacious family room. Beds smelled fresh and were comfortable. Complementary hot chocolate was the best we ever had! Also, there were very friendly and attentive reception staff in the evening to greet us when we booked in late.
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor breakfast.
Poor breakfast. Breakfast cost was high for tea and toast. No parking at all. Had to pay for carkpark which was a 15 minute walk.
Stayed 1 night in Sep 2023

6/10 Okay

John

Disliked: Property conditions & facilities
No Parking
We booked this hotel on the web site information stating parking available at this hotel. On arrival we were told there is no parking on site, we can use the NCP car park close by . Very misleading
Stayed 2 nights in Sep 2023

10/10 Excellent

Dannica

Stayed 1 night in Sep 2023

10/10 Excellent

Alysha

Stayed 1 night in Sep 2023

6/10 Okay

Saroj

Liked: Staff & service
Clean
Stayed 1 night in Aug 2023

6/10 Okay

Penelope

Stayed 1 night in Aug 2023

8/10 Good

Khan, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

8/10 Good

terry

Liked: Staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

Paul, Golcar

Disliked: Staff & service, amenities, property conditions & facilities
I paid £109 for a single bed and I’m not small, I think it was a kids bed. It was the last room available under £150 in Swansea for my daughters graduation. Very dated very old and needs some TLC won’t be staying here again
Stayed 1 night in Jul 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Close to all shops
Stayed 2 nights in Jul 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the centre of town, friendly staff. Unfortunately no on site parking
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Wayne

Stayed 1 night in Jun 2023

8/10 Good

Nicholas

Stayed 1 night in Jun 2023

2/10 Terrible

L

Stayed 2 nights in Jun 2023

6/10 Okay

Nicholas

Stayed 2 nights in Jun 2023

6/10 Okay

rahem

Business traveller, Travelled with group
Liked: Staff & service
No parking on site
Stayed 1 night in May 2023

10/10 Excellent

Alison

Stayed 1 night in May 2023

6/10 Okay

Géraldine

Stayed 1 night in May 2023

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sally J

Liked: Staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very warm welcome, very polite staff throughout the stay. Very good location not far walking distance to the beach or the local attractions
Stayed 3 nights in Apr 2023

8/10 Good

Christian

Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Miles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023