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Reviews of Best Western London Peckham Hotel

3 out of 5
Best Western London Peckham Hotel
110 Peckham Road Peckham, London, England

Reviews

6.8
Rating 10 - Excellent. 171 out of 995 reviews" "
Rating 8 - Good. 357 out of 995 reviews" "
Rating 6 - Okay. 259 out of 995 reviews" "
Rating 4 - Poor. 134 out of 995 reviews" "
Rating 2 - Terrible. 74 out of 995 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was clean and the restaurant was good and reasonable. The room was so small you could barely move around. To use the toilet, you had to stand by the side or squeeze under the sink. On two occasions I had to call security because of the noise until almost midnight. One night the fire alarm went off at 3am. There were no amenities other than a hair dryer. You had to go to the bar to get ice. Staff was unsympathetic. Could not plug the coffee maker in because it was covered by the wardrobe. Did not feel very safe in that part of town. Probably the worse hotel I have ever stayed at. Does not seem to be up to Best Western's standards.
Stayed 7 nights in Sep 2019
Response from Dhiren on 23 Sept 2019
Thank you very much for staying with us and feed back. I have noted your concern . Possible noise from the groups . Please accept my sincere apology. We do send security on round frequently in order not to have any noise after 10 pm. Peckham area it self is very popular and and lots of young generatino is moving in the area with excellent transportation hub.Area is not bas as you were thinking . Once again accept my sincere apology that you did not enjoy your stay with us.

10/10 Excellent

DeniseB, Waukesha, WI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and cozy property. Newly renovated. Rooms are small. Has to live out of our open suitcases and pushed them under the bed so they were out of the way. Was crowded with four adults. Only other issue was that the street noise at night was loud. Not only traffic but people out in the streets yelling all night.
Stayed 5 nights in Aug 2019
Response from Dhiren on 20 Aug 2019
Thank you for your kind feed back. Looking forward to welcome back you again.

8/10 Good

Verified traveller

Stayed 10 nights in Aug 2019
Response from Dhiren on 14 Aug 2019
Thank you for staying at best western London Peckham. Looking forward to welcome you back.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Dhiren on 14 Aug 2019
Thank you for staying with and your feed back.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I’ve stayed here before, hey it’s a budget hotel. I booked to stay here last weekend, I arrived at the hotel and they had CANCELLED my hotel without informing me or informing Expedia. After multiple efforts with trying to contact the hotel through Expedia there was no feedback. Very disappointed with both the hotel & Expedia because I had to find a last minute hotel and paid 2x more what I had planned on. Very very disappointed.
Stayed 2 nights in Jul 2019
Response from Dhiren on 15 Jul 2019
Please accept my sincere apology. We only cancel the Booking if Card decline . as per cancellation term we try to take the payment of one night if card declines then we cancel the Booking. We will investigate on your issue .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except hallways spelled a bit funky.
Stayed 2 nights in Jun 2019
Response from Dhiren on 11 Jun 2019
Thank you for scoring us five out of five .

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Dhiren on 17 May 2019
Thank you for staying with us at best western London Peckham

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After seeing the mixed reviews, we weren’t sure what to expect during our stay. We were pleasantly surprised. We booked a family room and there was plenty of room for my wife and I and our 3 kids. The beds were alright. Not the most comfortable but certainly not the worst I’ve ever slept at for a hotel stay. The continental breakfast was very good with a good assortment. The full English breakfast was also good. We ate at the pizzeria there a couple of times and it was alright. I would recommend eating in the city before coming back to the hotel. It is about a 45 minute bus ride from most sites in London itself but the bus stops are right outside the hotel so that makes it convenient. The staff were very friendly and helpful. Overall, it was a good experience and we will be back the next time we are in London
Stayed 8 nights in Mar 2019
Response from Dhiren on 9 Apr 2019
Thank you for your stay with us at Best western London Peckham. Iam Glad your enjoyed your stay with us and looking forward to welcome you back.

6/10 Okay

Hog, Winchester

Liked: Cleanliness, staff & service, amenities
Staff were very friendly. Do check the bed size when booking as the standard double is very small. The wifi is iffy as my tablet failed to get into it despite recognising it. It meant I could not check emails to organise the next day nor listen to Radio Caroline as they don't have DAB radios to listen to in the bedrooms.
Stayed 1 night in Mar 2019
Response from Dhiren on 12 Mar 2019
Thank you for staying with us at Best western London Peckham.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and tidy hotel. Staff was excellent and helpful. The situation of the hotel was so convenient to me since I had to visit a lot of places in London.
Stayed 14 nights in Feb 2019
Response from Dhiren on 1 Mar 2019
Thank you for your nice comments and looking forward to welcome you back.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was mostly nice, though certain staff seemed a little more than reluctant to help. Parking was terrible, if you were the last to park you had to back ALL the way out in the shape of an L. The rooms were not great either; the walls were so thin I could hear my neighbors talking at regular volume. Photos are deceiving, the rooms are TINY! Hardly any room to maneuver once you get inside. I'm not exactly tall (5'1) but I barely had room to sit on the toilet with my legs out in front of me, I had to sit to the side. There was no water pressure as well. The outside was fine until you stepped out of the gate; the area is dirty, the people are rude and it smells like stale garbage.
Stayed 9 nights in Jan 2019
Response from Dhiren on 14 Feb 2019
I am sorry you did not enjoyed your stsy with us as well as area. Peckham is becoming one of the popular area to live and has change lot compared to last 5-6 years.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly in this relative cheap, but clean hotel. Never tried breakfast but dinner menu of chicken and pizzas is one of the best in the area! yum, yum!
Stayed 1 night in Jan 2019
Response from Dhiren on 25 Jan 2019
Thank you for your kind feed back . Looking forward to welcome toy back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for travelling around the city. Clean rooms altbough single bed a bit drafty next to the window.
Stayed 1 night in Jan 2019
Response from Dhiren on 22 Jan 2019
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go bck again
It was amazing I had a good time
Stayed 1 night in Jan 2019
Response from Dhiren on 14 Jan 2019
Thank you for your kind feed back. We are happy you enjoyed your stsy with us .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hi, I’ve wrote a complaint email direct to best west. The hotel was like a building site outside along with other matters I’m very Angry with our whole stay at the hotel. Somebody did call me from group and was supposed to call me yesterday but I’m still waiting for that call !! I’ve taken photos of the outside of the Hotel and carpet inside our room that my children and wife fell down while walking down the stairs. Resulting in my wife injuring her back. FUMING doesn’t even cover it!!
Stayed 2 nights in Dec 2018
Response from Dhiren on 9 Jan 2019
Dear Guest Thank you for your feed back. Can you please kindly contact me on 0207-7014222 or dhiren@lhg.co.uk. Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
I was thoroughly disappointed by what the pictures of the hotel room showed versus what the actual hotel room looked like. We booked a king sized room, and received a full sized room. The room itself felt like a prison cell with how cramped we felt in the tiny room. The room made us feel extremely claustrophobic. There was no space for us to move around and we struggled with having an area to keep our luggage. I would not recommend this hotel to any tourists visiting London.
Stayed 9 nights in Dec 2018
Response from Dhiren on 6 Jan 2019
Dear Guest I am exremely dissapointed to know you did not enjoyed your stay with us at Best western London Peckham. I am sorry you had a small room during your stsy with us . Please do kindly let me know if you decided to come to stay with us i will personally look after your stsy with complimentary upgrade to bigger spacious room. Looking forward to welcome you back.

8/10 Good

C J

Liked: Staff & service
Convenient location for collecting daughter from university
Stayed 2 nights in Dec 2018
Response from Dhiren on 31 Dec 2018
Thank you for nice comments .

8/10 Good

Cesare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Dhiren on 29 Dec 2018
Thank you for your feed back.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Dhiren on 29 Dec 2018
Thank you for your kind feed back.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Very convenient for central Peckham but ridiculously small rooms
Stayed 2 nights in Dec 2018
Response from Irina on 25 Dec 2018
Thank you for staying with us. We do aplogy that you been disappointed about the room. Let us know about you next stay and we will look well after you. Kind Regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Dhiren on 18 Dec 2018
Thank you for staying with us at Best western London Peckham.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
We booked a 3 bed room for 4 adults and the pictures online were not representative of the room we got. We were crammed into a narrow room with stairs to a loft that had a double and single bed jammed into it. No room to put our bags and a tiny toilet that you could barely turn around in. They advertised parking available but the parking lot was out of commission the entire 3 days we stayed and they had no alternative suggestions for parking. I had to ask repeatedly before I was given some direction on how to find somewhere to park.
Stayed 3 nights in Dec 2018
Response from Dhiren on 19 Dec 2018
Dear Guest Iam so sorry you did not enjoyed your stay with us . Please accept my sincere apologies. Regarding car park we dont have enough space and we dont book on advance. It is based on first come first serve subject to availability. Hope we will have another opportunity to serve you better.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Dhiren on 16 Dec 2018
Thank you for staying us at Best western London Peckham.

8/10 Good

amanda

Liked: Cleanliness, staff & service
Ok stay
Room was clean very basic but quite noisy
Stayed 1 night in Dec 2018
Response from Dhiren on 12 Dec 2018
Dear Guest Sorry to know that you had a noisy room , I will personally Look after you stsy and allocate the room at the back side of the HOtel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not the best but cheap and clean enough. Easy access to London by bus and not to far from the overground. Rooms small and a bit hostel like.
Stayed 1 night in Dec 2018
Response from Dhiren on 8 Dec 2018
Thank you for staying with us at Best western London Peckham.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Very clean room and spotless shower room. Accommodation not huge but adequate. Good English breakfast. Busy and slightly noisy location on main road. Overall reasonable value for money.
Stayed 3 nights in Dec 2018
Response from Dhiren on 6 Dec 2018
Thank you for your nice comments . Looking forward to welcome you back.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Woken up at 3am to be asked to leave the room as we didn’t pay. Then for security involved. Just because the hotel made an error. I proved that and they let me go back to the room. No apologies were given. Following evening our cards did not work to allow us to enter our room. Overall bad experience
Stayed 2 nights in Dec 2018
Response from Dhiren on 7 Dec 2018
I am really sorry to know you had to go through experience . Please accept my sincereapology. I will dedinetely speak to team why they have to call you at such a odd time. In the mean time if i can some for you let me know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel going through some refurbishment, staff very good.
Stayed 1 night in Nov 2018
Response from Dhiren on 2 Dec 2018
Thank you for staying with us .

6/10 Okay

Nicole

Stayed 2 nights in Nov 2018
Response from Dhiren on 1 Dec 2018
Thank you for staying with us at Best western London Peckham.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Dhiren on 27 Nov 2018
Thank you for your feed back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy to get to Canary Wharf. Bit far (~40mins) to Central London.
Stayed 2 nights in Nov 2018
Response from Dhiren on 25 Nov 2018
Thank you for staywit with us .

6/10 Okay

Verified traveller

Cheap compare to other hotels...but you get what you pay for.
Stayed 6 nights in Nov 2018
Response from Dhiren on 29 Dec 2018
Thank you for staying with us .

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
It was a good stay and I enjoyed it good night
Stayed 2 nights in Nov 2018
Response from Dhiren on 21 Nov 2018
Thank you for your nice comments.

6/10 Okay

Susan

Disliked: Property conditions & facilities, room comfort
Parking was on a first come first served basis. My room smells of damp towels as if the linen hasn't been dried properly. With my room being in the annexe it had more if a hostel feel.
Stayed 1 night in Nov 2018
Response from Dhiren on 18 Nov 2018
Iam sorry you did not enjoy completely your feed back is important to me .

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Rooms are small. Construction was being done when I got there, but wasn't told before hand. The room I booked was unavailable when I got there, was given a smaller bed. Was given breakfast for the week, but constantly had to tell the front desk because it was never put on the acct. The restaurant staff were rude.
Stayed 7 nights in Oct 2018
Response from Dhiren on 16 Nov 2018
Iam sorry to hear that you did not enjoy completely. We are changing windows to improve the quality of sleep.

8/10 Good

Alexander J

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2018
Response from Dhiren on 14 Nov 2018
Thank you

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Dhiren on 13 Nov 2018
Thank you for your stay with us looking forward to see you soon.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Dhiren on 10 Nov 2018
Thank you for staying with us .

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Dhiren on 10 Nov 2018
Thank you for staying with us .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Well priced and comfortable. Not so sure about nigh time surroundings though.
Stayed 2 nights in Nov 2018
Response from Dhiren on 12 Nov 2018
Thank you for your stay with us . Peckham has changed lot compared to what it was 10-15 yaes back.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SERVED ITS PURPOSE
EXCELLENT ROOM, BUT VERY NOISEY WITH TRAFFIC
Stayed 1 night in Oct 2018
Response from Dhiren on 10 Nov 2018
Thank you for staying with us .

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
They upgraded us when I got to the hotel. Lovely room great hotel.
Stayed 1 night in Nov 2018
Response from Dhiren on 10 Nov 2018
We are happy you enjoyed your stay with us .

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Dhiren on 8 Nov 2018
Thank you for staying with us.

8/10 Good

DARREN C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Affordable
The hotel is was clean and comfortable and the staff was great. The only downside to the property itself was the size of the room. Although it contained a King bed, there was very little space to store suitcases and still be able to move about. Not a big deal to us considering the price point. There is a large hospital somewhere near, as sirens could be heard nightly. We used Uber for all our travels and there was usually someone there in under 5 minutes. All in all, I can easily recommend this hotel.
Stayed 7 nights in Oct 2018
Response from Dhiren on 6 Nov 2018
Thank you for your feedback. I appreciate your stay with us and looking forward to welcome back you again.

8/10 Good

michelle, nottinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel and good housekeeping everyday its easy to get to on the bus from london i highly recommend this hotel
Stayed 3 nights in Oct 2018
Response from Dhiren on 6 Nov 2018
Thank you for your posative feedback. Looking forward to welcome you back.

4/10 Poor

catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Dhiren on 30 Oct 2018
Thank you for staying with us at Best western London Peckham

2/10 Terrible

Barbara, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was in a basement with no window. The room was too small to fit a standard sized suitcase without blocking the door. The power went out in the middle of the night. I wondered why the alarm clock was flashing when I checked in..hotel staff knew there were power issues and checked us in anyway. This experience was a safety nightmare. I couldn't get out of there fast enough.
Stayed 1 night in Oct 2018
Response from Dhiren on 1 Nov 2018
Iam sorry you had a room in the basement . On your next visit please contact me direly i will upgrade your stay with complimentary breakfast.

4/10 Poor

Fifina108, Bronx, NY

Disliked: Property conditions & facilities, room comfort
The hotel was under construction. There was signs of work throughout the property. The works began their hammering and drilling at 8 AM. The elevator input section of the hotel was out of order the entire length of our visit. It looked like it has been out for some time. We asked for our room to be serviced. The sheets were not replaced even though they were clearly dirty. One of the days we returned to find the pile of dirty towels and a trash bag on the floor under one of the beds. We had to call the front desk to send someone to take it out. The rooms were very small. But we anticipated that and it didn’t bother us too much. But the bathroom?! A 6 ft 3 in 200 lbs man could not fit through the shower door to enter the tiny shower. Extremely uncomfortable. Clearly designed to maximize the space and add more rooms. It was an extremely disappointing experience. I will not return to this hotel.
Stayed 7 nights in Oct 2018
Response from Dhiren on 30 Oct 2018
Hope we will hane another opportunity to wel come you back. We wete up grading the lift , I sincerely apology for the inconvenience casued during your stay.

6/10 Okay

Barbara, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom a bit on the small size. Room basic. Bed comfortable.
Stayed 1 night in Oct 2018
Response from Dhiren on 26 Oct 2018
Thank you for your feed back , We will look it to it.