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Reviews of Hotel Punta Serena & Resorts - Adults Only

3.5 out of 5
Hotel Punta Serena & Resorts - Adults Only
Km 20 Federal Highway 200, Tenacatita, JAL

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 207 reviews" "
Rating 8 - Good. 70 out of 207 reviews" "
Rating 6 - Okay. 23 out of 207 reviews" "
Rating 4 - Poor. 8 out of 207 reviews" "
Rating 2 - Terrible. 10 out of 207 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful relaxing getaway with staff committed to your enjoyment. The food was quite good and service was excellent. They have a dedicated team devoted to the guest having a positive experience.
Stayed 8 nights in Nov 2023

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the food was amazing, the best food I've ever had in a resort! This is also an optional nude beach, we did not see any information regarding it but we were the only ones at the hotel so it was no issue. Would highly recommend if you are looking to relax. My husband got the 80-minute massage there at the hotel and it was the absolute best!

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place!

10/10 Excellent

Abe

Stayed 2 nights in Jun 2022

8/10 Good

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, serene, relaxing... wish the Temazcal was working.
Stayed 3 nights in Apr 2022

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible All
Terrible service and installations. Outdated, needs remodeling and maintenance. Very understaffed,.. staff needs to be trained in customer service Too expensive for the experience. This should be no more than $100/ night Food is terrible
Stayed 4 nights in Mar 2022

8/10 Good

Wayne

Stayed 3 nights in Jan 2022

2/10 Terrible

clarence

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible
The food was terrible and the room service was terrible
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food has improved significantly in comparison to how it was a year ago. Everything was great, excellent service, great value. I would only suggest to add extra tables during the breakfast and dinner as well as pool chairs, as sometimes there was no space for all the customers.
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful view and venue with very attentive service, and a very private clothing-optional beach. Food and rooms are more-than-adequate to good, but short of excellent - but for an all-inclusive adults-only resort the rates are hard to beat.
Stayed 2 nights in Mar 2020
Response from ecommerce on 10 Mar 2020
Hi good day. We are pleased to know that your stay in our resert was to your liking. Thank you very much for sharing your comments with us, we will send them to the corresponding areas so they can be taken care of. regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice place , great views Food was good the grounds are awesome
Stayed 1 night in Feb 2020
Response from ecommerce on 12 Feb 2020
Thank you very much for leaving your comments, we are pleased to know that your stay at our resort has been to your liking. We hope to return soon. Best regards .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2020
Response from ecommerce on 7 Feb 2020
Hola, buenos dias. Muchas gracias por evaluar nuestro Resort. Saludos.

10/10 Excellent

Verified traveller

Travelled with partner
Second time and better than the first service was great room was amazing and the time was relaxing and exactly what we needed
Stayed 2 nights in Jan 2020
Response from ecommerce on 27 Jan 2020
Hi good day. Thank you very much for sharing your experience with us, we are pleased to know that your stay here was to your liking. Best regards.

10/10 Excellent

Paul, Canada

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location exceeded our expectations. The main restaurant food menu needed some improvements. Breakfast was excellent, lunch and snacks excellent dinner was average. The dinner items needed to be improved on the cooking side. presentation ok , ingredients were ok. We will return
Stayed 3 nights in Jan 2020
Response from ecommerce on 24 Jan 2020
Hello good day. We are pleased to know that you enjoy the most of your stay at our resort. Regarding your suggestions on food, we are going to reach the corresponding area and be taken into account. See you soon, regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from ecommerce on 21 Jan 2020
Hola, buenos dias. Muchas gracias por su puntuación. Saludos.

10/10 Excellent

Verified traveller

Stayed 9 nights in Dec 2019
Response from ecommerce on 14 Dec 2019
Hola, buenas tardes. Muchas gracias por compartir su calificación con nosotros, nos da gusto saber que su estancia en nuestro hotel fue de su agrado, Saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from ecommerce on 2 Oct 2019
Hola, Buenos dias. Muchas gracias por compartir sus comentarios con nosotros. Saludos.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente attention, its unique all the personal are very professional and nice the chefs are amazing the food very gourmet 👏👏
Stayed 2 nights in May 2019
Response from Ejecutivo de Ecommerce. on 3 Aug 2019
Hello, good day. First of all we want to say thank you for choosing the Hotel Punta Serena to spend your holidays, we are pleased to know that your stay with us was to your liking. Thanks also for sharing your comments because with this we can improve our services and grow day by day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the small property and the food was delicious. Great beach!
Stayed 9 nights in Mar 2019
Response from Marco Michel on 26 Apr 2019
We apreciate your stay was perfect for you. We´ll be waiting for you soon.

6/10 Okay

michael, Los Angeles

Travelled with partner
The food quality was marginal at best. The place has a ton of deferred maintenance. The wait staff is the slowest. The views and beach helped to make up for the shortcomings. Quiet and relaxing. Great getaway.
Stayed 2 nights in Mar 2019
Response from Marco on 26 Apr 2019
Thank you for feedback Your comments are very important for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Ecommerce on 27 Jul 2019
Hola, Buenas tardes. Primeramente queremos agradecerle por haber elegido al Hotel Punta Serena para pasar sus vacaciones. Nos da mucho gusto el saber que su estancia fue de su agrado, Gracias por dejarnos sus comentarios ya que estos nos ayudan a mejorar cada día y seguir brindado servicios de calidad. Saludos.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great food, great service, great views, but the property is a little dated.
Stayed 1 night in Jan 2019
Response from Ejecutive Ecommerce on 3 Aug 2019
Hello good day. First of all we want to thank you for choosing the Hotel Punta Serena to spend your holidays. Thank you for sharing your comments with us as they help us grow as a company and offer quality services. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique one of a kind place. The geographical setting is spectacular and beatiful. The small boutique scale of the resort is intimate and everything seems to be done with much care. The food, drinks and presentation are top notch. The menu is a set menu, so the only downside could be that you might tire of the food if you are in for a long stay of more than 5 days, but it is excellent quality with much effort put into it. The place is very quiet, tranquil and relaxed. The clothing optional beach is one of a kind for privacy and complete freedom to go with as little or as much as you please without reservations. Not too many places on this earth like this. Not sure if there are many places on this earth that compare to this. Highly recommended for a romantic getaway with your spouse. If you are looking for a party scene, this is not the place for you. The rooms are large and private with some classic Mexican decor, but not the most modernized if that is important to you. We found the rooms to be insignificant compared to all the other positive points of the resort. If you are looking for absolute beauty, serenity, quality and freedom, this place is outstanding.
Stayed 4 nights in Dec 2018
Response from Ejecutive Ecommerce on 3 Aug 2019
Hello, good day. First of all we want to thank you for choosing the Hotel Punta Serena to spend your holidays. We are pleased to know that your stay with us was entirely to your liking. Thank you for sharing your comments with us as they help us grow as a company and offer quality services. best regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I visited Punta Serena for the 4th time November 2018 and for the second time this year alone. This trip was a little bit different in that the main and only dining area was closed due to a lightning strike 25 days earlier. The palapa was destroyed and the area was a construction zone. The pool which is adjacent was open but with the construction, no body used it. The small conference room was transformed into the dining room, which worked ok but just wasn't the same. The menu was unchanged from our last 3 trips and really needs to be refreshed. There was no mention of this closure before our arrival nor was it mentioned upon checkin. The lower hot tub was too cold to use day or night. The front desk said that it was broken and had been for a while. The upper tub was cool as well but was useable. The beach was as beautiful as we remembered but the service there was spotty. Massages were conducted on the beach this time and that worked out well. Overall it seems that aside from the Dining room closure which was beyond their control some other areas including hot tubs, beach service, dining room service have deteriorated. We really do love this hotel and hope we can return again soon.
Stayed 7 nights in Nov 2018
Response from Ecommerce on 3 Aug 2019
Hello good afternoon. First of all we want to thank you for choosing the Punta Serena hotel to spend your vacations every time you visit Mexico. Similarly offer an apology for all the inconvenience caused by the incident of our restaurant. It was something that was out of our hands. Thank you for despite everything continue to consider us as your first travel option, we hope to see you soon at the hotel. Best regards.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, another 10% more would make it awesome.
When we checked in the receptionist did not speak english and when I asked her to speak slowly so that I could understand her (my spanish is ok, but not good) she continued speaking at a very fast pace. I think we were told that we couldn't check in because we were too early (it was 3:10) and checkin wasn't until 3pm. She took us to the restaurant where we grabbed a snack and then returned to the office. At that point we were checked in and shown our room. At no point were we oriented to the property, this mystified us over the next 3 days as we wandered around trying to figure out where things were. It took us until day 3 to find the gym that was located in the Spa. I fully get that not speaking great Spanish in Mexico is on me. That being said, I have traveled in Mexico a lot and never had such an experience where someone seemed truly disinclined to work with me to understand. A few other notes: 1. Private beach was incredible. Shaded palapas, beach bar, just big enough to go for a walk, really nice. 2. We didn't learn this until we were leaving, but the normal restaurant was close due to lightning damage, the substitute restaurant was the yoga room. We didn't know this and thought we were just in the restaurant and it was really weird. We learned this from other guests. 3. The bathroom in our room needs some love. Corroded shower head, bath spigot coming off the wall, etc... 4. The staff (aside from reception) were absolutely lovely.
Stayed 3 nights in Dec 2018
Response from Ecommerce on 3 Aug 2019
Hello, good afternoon. First of all, we want to say thank you for choosing the Hotel Punta Serena to spend your holidays. Also offer an apology for all the inconvenience caused by the incident of our restaurant. It was something that was out of our hands. Regarding the other comments that you kindly shared with us, we will take care of passing them to the corresponding areas so that they can work to improve these aspects. Best regards.

10/10 Excellent

Travellovers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nude beach and the beautiful clean water. The staff are wonderful.
Stayed 11 nights in Dec 2018
Response from Ecommerce on 3 Aug 2019
Hello, good day. First of all we want to say thank you for choosing the Hotel Punta Serena to spend your holidays. Thank you for sharing your comments with us as they help us grow as a company and offer quality services. Best regards.

2/10 Terrible

Gela, Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort
Towels bad quality not enough personnel not toilet paper in bathroom ,expensive upgrade
Stayed 2 nights in Oct 2018
Response from Omar Navarro on 24 Oct 2018
We regret to know that you did not have an experience of your liking, we will work at this point and hope to have your presence again in the future to provide a better experience and remedy this bad taste in your mouth.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and Romantic
My wife and I went back for our second January visit in a row. @ 1 hour cab ride - 950 pesos out, 900 pesos back to ZLO airport. We had a great time. Really nothing had changed. We even met with several couples from last years visit. Same wonderful staff and relaxing setting. We chose a villa room this time and while it is larger and closer to the ocean, it is not that much better than a regular room which we had on 2 previous trips. If the price was right we would choose villa again but any room is fine. The fixtures are tired in all rooms, showers, patio doors etc so it is the view and space that makes the difference. The king size bed was comfort table. Lots of pillows and fresh bedding. The food was the same as last year. Same menu, few choices but well executed. Yo can eat at the sister resort next door and we did try the restaurant nearby a few times to break the monotony’s. It was pretty good. A nice change. Morning strolls on that beach with the sun rising are unforgettable. And we stopped in at the sister resort for breakfast a few times afterwards for a bit of variety. Music around the pool and restaurant was the same all the time. Either some mystical spa music or wordless saxophone versions of old hits on a loop. Even the staff complained that it was driving them “loco”. Those minor things considered we would and plan to return. You can’t beat the feeling of relaxation that you experience as soon as you arrive. We really didn’t want to leave.
Stayed 12 nights in Jan 2018

8/10 Good

Natalia, Houston

Liked: Cleanliness, staff & service, room comfort
Great staff. Rooms need update
Great staff. They bring food and drink even to the beach. Drinks are with lot of choice. Food is excellent but one menu for entire stay. Rooms need update in shower and tub part. We had air conditioner and its working properly. Every room has a view. Huge pool is great with amazing view, but too much chlorine. I wish they have salt water pool as many All inclusive I have attended. No kids! Very quiet and relaxing. We can go to lower hotel and beach and can get drinks there - it was convenient. Very seclude beach - truly for adults only. This is our 3d stay and we will be back. Very safe.
Stayed 3 nights in Jan 2018

8/10 Good

ken, canada

Liked: Cleanliness, staff & service, room comfort
Great beach tired facility
Needs to be purchased by someone with some real big$’s to expand it make it as beautifull as the landscape is. Otherwise nice place to visit a couple times. It’s remote location keeps it real quiet during the week. Bus tours on the weekends keep it going. Menu apparently has not changed in many many years. People keep coming back for the beach.
Stayed 5 nights in Dec 2017

4/10 Poor

TR

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Food was disappointing. Either cold or burnt. Not a lot of variety. Long wait for food that was not hot when it arrived. There was no wifi in the rooms and only coverage in part of the common areas. Limited wifi in dining area.
Stayed 4 nights in Jul 2017
Response from Marco Michel on 26 Aug 2017
We are very sorrry about that experience but we are working hard to get better. Greetings!

8/10 Good

Ken

Liked: Cleanliness, staff & service, room comfort
Quiet and rustic
Good stay nice beach mostly locals.
Thank you very much for your coments. We are waiting for you next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazing Beaches!!
We really enjoyed our visit to Punta Serena. It was my husband's 55th birthday so we wanted to do something special to celebrate. The staff were excellent, the food was excellent but unfortunately the rooms need repairs, especially with regards to the plumbing. Showers need upgrading but we were able to get clean. The view from the hotel is breathtaking and the beaches as spotless. It is also a birdwatcher's paradise!!
Response from Marco Michel on 20 Apr 2017
Thank you very much for your visit, we are waiting for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Return Visit
We spent 9 relaxing nights at PS in January 2017 having last visited in 2010 and it was just as hard leaving this time as it was then. A few changes since our last trip include the relocated lower hot tub. It is still a great place to hang out. The beach is the only place where clothing is optional and there is a cool little self serve bar and lunch service on the beach. There have been some upgrades to the rooms and the grounds are still beautiful. The one and only restaurant was very good however the menu does get repetitive after a few days. Not a big deal but non seafood eaters will get tired of it pretty fast. You can eat at the lower hotel and we did have a couple of breakfasts down there. The beach at the Locos hotel is long and great for morning walks. My wife and I had several massages which were very good and really inexpensive. My wife gives a special shout out to Rodrigo. Please note that if you show up early they will expect you to pay a fee to access amenities. You can go hang out on the beach until checkin time but no bracelet and no refreshments. Same goes for leaving. Overall we had a great time. We met some very nice people and the staff were great. We are planning to return next winter and make this a regular destination.
Regular Room
Private Beach
Sunrise From Room
PS Beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
what a location
This hotels most outstanding feature is it's location, perched on top of a rocky cliff over Bahia Tenicatita, the views are incredible. The facility has seen better years, but some upgrades have been made. The staff is well trained and friendly.

10/10 Excellent

traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great adult resort experience.
Beautiful clothing optional beach. Great staff. Great guests.

8/10 Good

eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing place to stay
a very relaxing place indeed secluded and quiet

10/10 Excellent

Irma, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
Everything it was good clean the food it was delicious exelent

10/10 Excellent

Molly, Paisley, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, relaxing, quiet, a gem of a resort
This was a fantastic find for our second honeymoon. A quiet, secluded place with a beautiful beach, infinity pool, several jacuzzis in breathtaking locations on the cliffside, really excellent food, and wonderful service. If you're looking for a party, you won't find it here! But if you're looking for a place to relax deeply while surrounded by beauty, this is it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hideaway
wonderful as always new staff but still good :)

8/10 Good

Nanobros

Liked: Cleanliness, staff & service, room comfort
Beatiful getaway
Really good place to go with your wife to have a relaxing time

8/10 Good

Xavi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Welcoming
We were there for business purposes. The hotel is located next to where we need to be, so it was convenient for us. The staff are very helpful and we had everything that we needed. Had a pleasant stay and would return to the hotel if we get to visit again.

6/10 Okay

papa G, Alberta

Liked: Cleanliness, staff & service
If this is heaven I'm ready
Very relaxing. No entertainment at resort which was fine with wife and I. First time staying so close to jungle vegetation so there were lots of wildlife and insects you typically would not encounter. View is spectacular from room.. Resort is old and requires a lot of upgrades from plumbing to doors that close tight from sliders off balcony to passage doors. Considerable amount of stairs to climb throughout resort so if your not able to walk well resort would not be for you. 100 steps from resort to beach. None the steps were uniform in height. Steps varied from 4 inches to 10 inches high . Ensure you bring bug repellant. Lots of lil critters to suck out your blood. Au natural optional beach was great. Bar and lunch served on the beach. Ave age was 40 plus.

6/10 Okay

levis

Disliked: Room comfort
Romantic getaway
Quite and relaxing. But food was not good. Staff speak very little English (most of them can understand only Spanish).

8/10 Good

Eileen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing as always
Was by myself, and enjoyed a quiet relaxed time . staff are great!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A bit too peaceful!
Visited in early May 2013, and was almost the only person there for a couple of nights � wanted a peaceful break, but that was almost too much! I was the only non-Mexican, so some Spanish was useful (although most of the staff speak good English). Food was OK, but not great, although the service was friendly and efficient. Upgraded to a "villa suite" (villa with two suites and shared area), which was quite nice (had it all to myself most of the time), but the beds are hard by Cdn standards (although typical of many Mexican hotels). The clothing-optional beach was OK, although there was probably more opting-in than -out. The weather was good � sunny every day � but the wind off the Pacific was cool, and the sea was also much colder than the Caribbean. The main beach was no good for swimming or snorkelling anyway. A major aspect to be aware of is that Punta Serena Villas and Spa is twinned with a regular resort (Blue Bay) just to the north along the bay, and guests at Punta Serena have full access to Blue Bay restaurants, bars, water sports (e.g., they will take you by boat to good snorkelling localities for a reasonable fee). Blue Bay is also on a much longer beach, and although definitely not clothing-optional, it's nice for a morning jog. Punta Serena doesn't seem to be on the foreign tourist map, so if you want a more Mexican-flavoured getaway this might be for you. Relatively easy to get to from Manzanillo airport (about 1 hour, 700 pesos each way by regular taxi).

10/10 Excellent

eileen, vancouver bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very relaxing
much nicer now that it is no longer clothing optional by the pool. This is what it was like 5 years ago. very relaxing

6/10 Okay

chilango traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location, but a rather old facility. Food quite acceptable, drinks not up to the charges. The vecinity of another larger hotel a bit noisy. Overall good and friendly service.

8/10 Good

Cheryl, Las Vegas, NV, USA

Liked: Cleanliness, staff & service, property conditions & facilities
When do we Return?
This is our second trip to this resort and will not be the last. The location can't be beat, the staff is ever so polite and friendly, and, where else can you go "clothing optional" in such a spectacular setting.