4/10 Poor
Kim
Travelled with family
8 May 2024
Disliked: Cleanliness
Hello,
I feel as though there was such a lack of interest all around.
This was our 2nd stay in 18 months. I am disappointed in the friendliness of staff we interacted with. Our check in representative was great but unfortunately our room was not. We stayed in room 316 and our King sized bed had a king sized piece of wood sticking out under the bed about 8 inches. That could have been very dangerous had we not seen it first. Still unacceptable for any room. We were there for a wedding at the Palais Royale. so when we were able to check in it was time for the ceremony and we thought between that & the reception we would bring this to the hotel's attention but there was no time for that so it was what it was. When we checked out the gentleman that my husband spoke to was receptive to hearing about it and said he would let maintenance know but it wasn't until I turned in my key and was making final payment that I asked politely if possibly our parking could be waived since my husband did trip over it three times. He graciously agreed & I appreciated that but sure would have been nice to have had him suggest the parking waived. Just my thoughts because some people still believe in the little things that matter.
Sincerely,
Mrs. Kimberly Reicher
Kim
Stayed 1 night in May 2024