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"Rooms are very nice, we got upgraded to a one bedroom suite. Everything looks great but I did not find the furniture comfortable. The couch is very low and very deep, difficult to use with anyone with back issues. The chair is the same, very artsy looking but not comfortable at all. The Spa that I had heard a lot about is very basic. The men’s steam room can handle 2 people only! The massage was better than average but certainly not worth $400. The restaurants are great, good and helpful staff, great public places, but this is not a serene hotel. Very crowded, nothing like any of the videos depict. Expensive but so are all the hotels in South Beach. This is a large property, maybe next time will book a small boutique hotel."