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Reviews of Hornsbury Mill

4 out of 5
Hornsbury Mill
Eleighwater, Somerset, Chard, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 66 reviews" "
Rating 8 - Good. 25 out of 66 reviews" "
Rating 6 - Okay. 4 out of 66 reviews" "
Rating 4 - Poor. 0 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

ROB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended,quiet location and excellent staff,
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming beautiful grounds,excellent service
Stayed 1 night in Jun 2023

8/10 Good

Shane

Stayed 1 night in May 2023
Response from Paul Mullen - General Manager on 4 Jun 2023
Many thanks for your feedback, we do hope you enjoyed your stay with us here at Hornsbury Mill and look forward to welcoming you back in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely grounds and very quaint property. Staff couldn't have been nicer. A special type of property!
Stayed 1 night in May 2023
Response from Paul on 28 May 2023
Thankyou for the kind words, I'll be sure to let the staff know you enjoyed your stay

10/10 Excellent

Kenneth P., Clearwater Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice dining options
Stayed 1 night in May 2023
Response from Paul on 16 May 2023
Thankyou for your great reviewRegardsPaul MullenGeneral Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quirky Hotel, nice stay, food could be better.
Good location. Food was variable. One dinner was great but the next day they had an event and the food was distinctly average (steak over cooked, pork tough...)
Stayed 1 night in Apr 2023
Response from Paul on 17 Apr 2023
Good morning David. Apologies that you didn't enjoy your second evenings dinner during your stay with us recently. I have spoken with our chef and discussed your comments. Chef sends her sincere apologies and has addressed it with her team. It is pleasing you enjoyed your first evening and can assure you that our standards and expectations are measured and benchmarked by our customer feedback as we are always striving to push forward and improve as an independent business.We look forward to welcoming you back to Hornsbury Mill in the future.RegardsPaul MullenGeneral Manager

6/10 Okay

Robert

Stayed 1 night in Feb 2023
Response from Paul on 4 Mar 2023
Hi Robert, thankyo for your feedback. Just wondered if there was anything in particular that you would suggest we could have done to improve your stay with us.RegardsPaul MullenGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, Beautiful place and surroundings Friendly attentive staff amazing food 😊
Stayed 3 nights in Oct 2022
Response from Paul on 29 Oct 2022
Glad you enjoyed your visit to Hornsbury Mill. We look forward to welcoming you back in the future.RegardsPaulGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Paul on 29 Oct 2022
Thankyou for the great review. Hope to see you back at Hornsbury soon.

10/10 Excellent

Caroline

Stayed 1 night in Aug 2022
Response from Paul on 17 Aug 2022
Thankyou for your response, I will pass your feedback on to the team Regards Paul Mullen General Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful - you must stay here!
Amazing location. Tranquil, tucked away but a short hop to chard. Beautiful lake and large wooden gazebo for a chilled drink after dinner.
Stayed 1 night in Jul 2022
Response from Paul on 16 Jul 2022
Thankyou for the wonderful feedback. I'll pass your comments on to the team and we look forward to welcoming you back to Hornsbury Mill in the future

8/10 Good

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Paul on 4 Aug 2022
Many thanks for your positive review. We look forward to welcoming you at Hornsbury Mill in the future. Regards Paul

10/10 Excellent

Nonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff. Charming building. Lovely gardens
Stayed 1 night in May 2022
Response from JN on 16 May 2022
Hello Nonie We all very much enjoyed the evening and thank you for coming to stay with us. Apologies for the issue with payment. Hope to welcome you again one day. Best wishes The Hornsbury Mill Team

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2022
Response from Paul on 15 Apr 2022
Thankyou for the great review. We will be sure to let the team know that you enjoyed your stay with us Regards Paul Manager

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Nigel

Business traveller
Liked: Cleanliness, staff & service
Old Mill with bags of Character
The Owner was fantastic, very welcoming and accommodating, nothing was too much trouble. Room Good, comfortable bed, excellent facilities apart from TV which was to small for the size of the room, plenty of Tea And Coffee, additional milk was willingly provided. Bathroom was good apart from split Lino. The Hotel was conveniently located on our journey to the West Country in and old Mill with bags of Character, clearly more of a wedding venue. Breakfast was good with plenty of choice. We thought the room rate with Breakfast was high but appreciated the losses incurred over the last year, unlikely to return at this price.
Stayed 1 night in Aug 2021
Response from Dawn on 6 Sept 2021
Dear Nigel Thank you for your review of Hornsbury Mill. I am glad that you found the owner to be fantastic, welcoming and accommodating and that you found the facilities that we provide to be excellent, we are always looking for ways to improve our guests stays and we welcome all feedback and will note your comments. We look forward to welcoming you back in the future.

8/10 Good

Polly

Liked: Cleanliness, staff & service, room comfort
Good stay
Restaurant food was amazing, rooms need a bit of an upgrade, creaky floors etc but all part of being an old building. Beautiful working mill which can be seen from the restaurant
Stayed 2 nights in Jul 2021
Response from Dawn on 6 Sept 2021
Dear Polly Thank you for your review of our hotel, I am glad that you thought our restaurant food was amazing, we are very lucky to be able to welcome guests to this beautiful old hotel with the working mill. We look forward to welcoming you back in the future

10/10 Excellent

Dean

Stayed 3 nights in Jun 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great location for a base to explore the area. Staff were great and couldn’t do enough for you. We had dinner in the restaurant which was very nice. Breakfast was great overall a great place to stay
Stayed 4 nights in Jun 2021
Response from . on 13 Jun 2021
Thank you so much for your kind comments. We hope to see you again soon. Have a lovely summer. Best wishes The Hornsbury Mill Team

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff couldn’t have done more to make our stay comfortable. Nothing was too much trouble.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay with quirky rooms
A nice stay with quirky rooms & a nice character. A little dated & tired in places, but on the whole great value for money
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and helpful. The grounds are in a delightful setting. The food was fantastic and good value.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of Fresh Air
Had a lovely stay with a very warm welcome. A refreshing change from my usual corporate fare. Loved the opportunity to get outside and enjoy some fresh air. Food was tasty and a good choice. Felt very comfortable being a lone traveller.
Stayed 1 night in Jun 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2018
Response from chloe on 16 Jan 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was ok
Having stayed many times there due to work in the area. I can say is a good venue with decent rooms. I would thought argue that the pillows need changing more frequently.
Stayed 1 night in Nov 2018

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time.
Very warm welcome felt very comfortable.
Stayed 1 night in Oct 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Party Stay
Beautiful hotel, beautiful location, staff fabulous
Stayed 1 night in Apr 2018

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Steve, Hemel Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Chard
Excellent find. A lot of character in the hotel, low beams, mill memorabilia, history of the mill.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Charming location
This hotel has a lovely relaxed atmosphere. Being a converted mill means its is quirky, but charming. Our room was comfortable - apart from the bathroom being a bit 'tired'. Staff were friendly and helpful. Breakfast was yummy. We had a lovely stay. Peacocks on the lawn and a mill wheel in building isn't your run of the mill hotel (pun intended)!
Stayed 1 night in Sep 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay September 2018
Nice hotel very clean with great food. Service in restaurant in the evening could of been a bit quicker . Looked like they where short staffed and had a large party in . Staff where very polite and apologised for delays . Would definitely stay here again and would highly recommend the place to anybody looking to stay in the area
Stayed 1 night in Sep 2018

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel and gardens. Staff friendly & helpful. Slightly disappointed with the food.
Stayed 1 night in Aug 2018

10/10 Excellent

larraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice hotel with excellent staff, comfortable beds and a good breakfast.Peacocks were a little noisy! Good hotel if you are in the area.
Stayed 2 nights in Jun 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Lovely place to stay, really peaceful and the peacocks add to the relaxed ambiance the place exudes. A very nice place to return to after a hard days work. Friendly and attentive staff are never far away.
Stayed 2 nights in May 2018

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy William
It was a short stay but would certainly recommend the hotel, all the staff were so friendly.
Stayed 1 night in Jan 2018
Response from Chloe on 23 Jan 2018
Thank you : -)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice location good for visiting national trust properties
Stayed 1 night in Aug 2017

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
This a lovely hotel. We were made to feel welcome from the beginning. The room was comfortable, the food was very good and the staff always were friendly without being too intrusive. The setting is gorgeous, we were only there for 2 nights while we were visiting family but are looking forward to going back and spending longer there to explore more.
Stayed 2 nights in Jun 2017

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, clean room and food was spot on!
Stayed 1 night in Jun 2017

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Margaret, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in own grounds
Staff were very friendly and efficient. Food was very pleasant although menu was quite small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I loved this hotel. I arrived in the dark so could not see the hotel's surroundings until the morning. Even in the winter the gardens were beautiful with ducks and peacocks wandering around. The room was very spacious and tastefully decorated with a very nice bathroom. The evening meal was very well cooked and the breakfast was also good with a wide range to choose from. Staff were very friendly and helpful.

8/10 Good

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, good breakfast, friendly staff - very helpful.

8/10 Good

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely mill but away from a lot of places.
Room lovely as was upgraded did not see what the room was like we had booked. Breakfast too early for us when on holiday good but not great. Very quiet restaurant fairly empty for evening meal although midweek. Staff especially reception very good. Had to drive most places.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidaway
Water mill with stream and lake in garden. A lovely place.