Somerset County Holidays

The hotel was adequate for the purpose of the trip.

The staff at the Westin was extremely helpful and proactive. The initial room they gave us had some issues, including a smoke-like smell (not cigarette smoke). As soon as we notified reception, someone handled it extremely professionally, and within minutes we were moved to a much better room.

Very responsive, great location, awesome hosts! 10/10 would recommend.

The room was clean and a good size for a single traveler. Check-in was a bit hectic with computer issues so I did not get confirmation on my valet. The associate who took care of me did not speak loud enough for me to hear her but I think she lacked a bit of customer service skills. She did not seem confident under the circumstances. I had booked 2 rooms through a third party so I was not thrilled when I found out I was the only person on the 10th floor. With that being said, I did call the hotel directly to confirm my rooms a couple of days prior and was not notified of room placement. I also was not told that I would have to go down steps to get to my room? That would have been an issue if I was not in shape for an elderly person. What a maze the room placements are!!! Wow! You need a road map to navigate ! Ay over priced in my eyes. With all of that said. I would stay there again just for the ease of location! I eould recommend but with the thought of it not being a luxury hotel just because of cramped quarters from elevator to room sizes.

During our three day stay our room was never cleaned; only one trash can was emptied one day. Towels not exchanged, Kieurig not replaced, etc.