- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Lovely hotel marred by bad service
Hotel was lovely. Great public areas and really good rooms. Fixtures and fittings of high standard. Free shuttle to main ski station was great. Plus the hotel’s own debutant slopes a great bonus. Reception staff were very good. But hotel badly let down by bar and restaurant staff. Made to feel like it was too much trouble to serve us dinner in the restaurant on our first night. Late arrival due to road closure on 8th March . But others came into restaurant after us. The male maître d’ was unhelpful to point of rude then very slow to serve us all throughout the meal. As the week progressed items such as butter ran out at breakfast and were not replaced and by mid-week were no longer available. Throughout our stay there was often no one serving in the bar. It was open but unattended. A 15 minute wait for service was not unusual and we regularly had to go and look for someone. Was it post half-term busy period over blues or indicative of normal situation? We could not tell.