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Reviews of Central Hotel Sofia

4 out of 5
Central Hotel Sofia
52, Hristo Botev Blvd., Sofia

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1001 reviews" "
Rating 8 - Good. 391 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hari

Travelled with group
Liked: Staff & service
Very helpful staff.
Stayed 3 nights in Apr 2024

8/10 Good

Neville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location great staff, shame wall paper was unstuck at the joins. Had king size bed but only a duvet to fit a double bed and bottom bed sheet had a hole in it and was like that for the 3 nights there so that didn’t get changed. But overall will be coming back
Stayed 3 nights in Apr 2024

8/10 Good

Habib

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Central Hotel is conveniently located near most attractions and public transportation. It’s safe and quiet. We paid for breakfast 15€ per day, it was good the first couple days but it’s the same every day so if you are staying like we did for 10 days it becomes boring and unappealing. We were supposed to get an upgrade and VIP but we didn’t. The “spa” is a jacuzzi and a sauna, and can only fit 2 to 3 people at a time and there is NO steam room. As we had an early flight we requested a breakfast to go. The subway station is close to the hotel and you can take it to and from the airport for under one dollar per person. We rented a car to drive to far away places where we ended up paying for parking more than we paid for the car rental. Parking on the street or a parking garage is a little over one dollar per hour from 8 am till 8 pm and at night it’s free. If you pay for a 24 hour parking which is about 12$ it means you pay till you you drive out of the garage.
Stayed 10 nights in Mar 2024

8/10 Good

Niklas, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and decent size room. Bo would highly recommend the breakfast buffet…it has lots of variety. Room service and staff are friendly and helpful. While it’s about 10 min walk to many restaurants, the hotel is really more off the center of town. The immediate area are smaller streets. Rooms are spacious and bed was very comfortable. Two headed shower was nice but the hand held one was aimed way to high (I’m 5’7”). All TV channels were in Bulgarian so bring your Netflix account. I didn’t like the room does not have an inside look so anyone with a key can enter. We enjoyed our stay overall.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Stayed 7 nights in Feb 2024

10/10 Excellent

Sante

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and excellent price. Close to the downtown and Main Street. The guy at Checkin was very friendly giving access to our room well before the regular check in time. However being honest, sometimes the receptionists were not the peak of friendliness…. Breakfast excellent
Stayed 5 nights in Feb 2024

10/10 Excellent

Youssif

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Leigh-Ann

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
doesn't feel like 4 stars
overall it was OK however there were some minor things which normally shouldn't happen in a good hotel - for example our room for 2 people had only one set of cosmetics, the towels weren't replaced and there was no sign to put on the door which I'm sure every hotel has? the one that says to not disturb or to clean the room, so I found it quite weird. The breakfast choice was better on Monday than the day before, overall the breakfast was OK but again 4* hotels have much bigger choice of food.
Stayed 2 nights in Dec 2023

10/10 Excellent

phillip

Stayed 2 nights in Dec 2023

8/10 Good

Berrin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and in central location
Stayed 3 nights in Nov 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Best hotel! Great breakfast. Nice helpful employees. Great location. Great spa in the basement. Dennis is the best massage therapist ever!
Stayed 1 night in Nov 2023
Response from Iliana Ilieva Reception desk on 13 Nov 2023
Dear Rebekah,Thank you so much for taking the time to write such a positive review about your stay.We appreciate all the kind words about the staff especially for Dennis.It will be a pleasure to welcome you back and provide the best service for you.Regards,

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was all in all a great experience to stay there, the people are very helpful, the location is fantastic, the spa downstairs is fantastic and don’t miss some massage. Therapist, there’s healing in those hands.
Stayed 1 night in Nov 2023
Response from Iliana Ilieva Reception desk on 13 Nov 2023
Dear Rebekah,Thank you for the positive feedback.The people like you give us motivation to work hard and answer all of our guest's expectations.Regards and have a lovely day,

8/10 Good

Yusan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in Sofia
Stayed 2 nights in Oct 2023
Response from Iliana Ilieva Reception desk on 5 Nov 2023
Dear Yusan,Thank you for taking the time to write a review.Regards and have a lovely day

8/10 Good

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queens in Sofia
Really good hotel in a location we love… reminds me of queens New York third stay at this hotel
Stayed 1 night in Oct 2023
Response from Iliana Ilieva Reception desk on 5 Nov 2023
Dear Jevon,Thank you so much for taking the time to write positive, nice feedback about your stay, we appreciate it.It will be a pleasure to welcome you back and provide the best service for you,Regards and have a lovely day,

10/10 Excellent

Jevon

Stayed 1 night in Sep 2023
Response from Iliana Ilieva Reception desk on 6 Oct 2023
Dear Jevon,Thank you for taking the time to write feedback.Thank you for rating us.Regards and have a lovely day,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but it might be their off season?
Staff were really helpful and nice and the room itself was fine. Nothing great had a big TV and a walk in shower which is always nice. The jacuzzi and sauna was only open from 6pm to 9pm so we didn't use it which was a little disappointing considering it was a main reason we booked it. Location is pretty good maybe a ten minute walk to the main shopping street. The bar is more like a drinks cabinet which I never seen open. There is a restaurant but we never ate there which looked relatively large. Mini bar in the room which I would have preferred just be a fridge to store milk for tea.
Stayed 6 nights in Sep 2023
Response from Iliana Ilieva Reception desk on 9 Oct 2023
Dear Andrew,Thank you so much for taking the time to write feedback about your stay.We appreciate your kind words about the staff and the cleanliness.We are sorry for the inconvenience that you had with the working time of the spa.Your feedback is important to us and helps to improve the quality of our service to answer all of your expectations.Hope to see you again next time and provide the best service for you.Regards and have a lovely day,

10/10 Excellent

MARIZA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very efficient, helpful & friendly. Overall hotel is newly remodeled, clean, good bedding and plenty of food in breakfast buffet with good service. In front is a small park. Walkable to tourists sites. Was upgraded. I will recommend to our friends.
Stayed 3 nights in Sep 2023
Response from Iliana Ilieva Reception desk on 6 Oct 2023
Dear Mariza,Thank you so much for taking the time to write a positive review about your stay.We appreciate your kind words about the staff and breakfast service.Hope to see you again and provide the best service for you.Regards and have a lovely day,

10/10 Excellent

Qingmei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location. Walking distance to Metro.
Stayed 5 nights in Sep 2023
Response from Iliana Ilieva Reception desk on 6 Oct 2023
Dera Qingmei,Thank you so much for taking the time to write such a positive review, we appreciate it.It will be a pleasure to welcome you back and provide the best service for you.Regards and have a lovely day,

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Iliana Ilieva Reception desk on 29 Aug 2023
Dear Leo,Thank you so much for your positive feedback.Regards,

8/10 Good

Chico

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel inn nice location We didn’t like The breakfast
Stayed 4 nights in Jul 2023
Response from Iliana Ilieva Reception desk on 29 Aug 2023
Dear Chico, Thank you for taking the time to write feedback about your stay.Comments from our guests are important for us and help to improve the quality of service to answer all of our guest's expectations.Regards and have a lovely day,

8/10 Good

Niklas

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The garbage in the bathroom wasn’t cleared. Can happen but that’s why I gave only 3 stars. The hotel itself is quite nice. Haven’t tried the spa.
Stayed 1 night in Jul 2023

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and bedding were great, air conditioning worked very well, thermostat was very simple and intuitive, and the shower was phenomenal.
Stayed 1 night in Jul 2023
Response from Iliana Ilieva Reception desk on 29 Aug 2023
Dear John,Thank you so much for your positive review.We hope to have an opportunity to welcome you back and provide the best service for you.Regards,

8/10 Good

James, St Leonards

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accomodating. When an arranged transfer from the airport didn't work out, they gave me a free trip back to the airport at the end of my stay. Spa area was small but good. Masseur also very good. Room was comfortable, though the a/c not very powerful in a heatwave!
Stayed 3 nights in Jul 2023
Response from Iliana Ilieva Reception desk on 29 Aug 2023
Dear James ,Thank you for your kind words and for taking the time to write a review.Regards and have a nice day,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The chef cooks amazing food, you should value him. The room and breakfast was amazing
Stayed 1 night in Jun 2023
Response from Iliana Ilieva Reception desk on 28 Jun 2023
Dear James,Thank you so much for taking the time to write a review about your stay.We are happy that our efforts are appreciated and thank you for the positive comment about the chef.It will be a big pleasure to welcome you again and provide the best service for you. Regards and have a lovely day,

8/10 Good

Dennis, Fuquay Varina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Iliana Ilieva Reception desk on 28 Jun 2023
Dear Scott,Thank you so much for rating us high, we appreciate it.Hope to have an opportunity to welcome you back and provide the best service for you,Regards and have a lovely day,

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Check in was quick and functional and we were given our half bottle of wine as a silver member. The room was basic in decor, a bit old fashioned but clean and comfortable and big, as was the bathroom. No free water on the room and very limited tea and coffee with only powdered milk. Good location, easy walk into the main tourist area of Sofia. We never saw the hotel bar open and we did it take breakfast at that hotel.
Stayed 3 nights in Jun 2023
Response from Iliana Ilieva Reception desk on 28 Jun 2023
Dear Caroline,Thank you so much for taking the time to write detailed feedback about your stay. The comments from our guests are important for us and help to improve the quality of service to answer all of your expectations.Hope to have a chance to welcome you back and provide the best service for you.Regards and have a wonderful day,

8/10 Good

Michael, Redding

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel and the staff are really friendly. Good breakfast too !! Location is good and only a short walk from all the bars and restaurants on Vitosha Blvd.
Stayed 4 nights in Jun 2023
Response from Iliana Ilieva Reception Desk on 28 Jun 2023
Dear Michael, Thank you so much for taking the time to write a review about your stay.We appreciate all the nice comments about the staff, breakfast, and location.It will be a pleasure to welcome you back and provide the best service for you.Regards and have a lovely day,

10/10 Excellent

Avner

Travelled with partner
Liked: Cleanliness, staff & service
Convenient and friendly
Stayed 2 nights in Jun 2023
Response from Iliana Ilieva Reception desk on 28 Jun 2023
Dear Avner,Thank you for your positive feedback.Regards and have a nice day,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastically run, friendly and well located for all the major sites. The room was modern and spacious and exceptionally clean. Breakfast was excellent and the reception staff were very helpful. Highly recommended for a solo traveller
Stayed 4 nights in Jun 2023
Response from Iliana Ilieva Reception desk on 28 Jun 2023
Dear Simon,Thank you so much for your nice, positive, and detailed feedback, we appreciate it.People like you give us the motivation to work hard and provide the best service.Regards and have a lovely day,

10/10 Excellent

VELIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2023
Response from Nikol Vasileva, Hotel Central Team on 9 Jun 2023
Dear Guest, Thank you so much for your wonderful review and kind words! On behalf of the whole Central Hotel Sofia team, we hope to have the chance to welcome you back in the very near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for what this hotel offers - good location, close to dining and sights. Room adequate but single was rather small. Restaurant closed at 8 p.m., not nine, since there were no diners, rather inconvenient. Business center appreciated.
Stayed 2 nights in Jun 2023
Response from Nikol Vasileva, Hotel Central Team on 9 Jun 2023
Dear Guest,Thank you for choosing Central Hotel Sofia and taking the time to share your comments with us. We sincerely apologize for the inconvenience you experienced during your stay and hope to have the chance to welcome you again and make things right.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with updated and clean room, bathroom was spacious, and bed was very comfortable. Hotel staff was welcoming, friendly, and answered all our questions. We would stay at this hotel again for sure.
Stayed 1 night in Jun 2023
Response from Nikol Vasileva, Hotel Central on 9 Jun 2023
Dear Happy Guest, Thank you for taking the time to review your stay at Central Hotel Sofia. It is wonderful to know you enjoyed your time with us! We look forward to seeing you again and providing another memorable guest experience.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nikol Vasileva, Hotel Central Team on 9 Jun 2023
Dear Valuable guest, Thank you for your wonderful feedback! It made us so happy to read about your experience at Central Hotel Sofia. Our team strives to make each guest’s stay as close to perfect as possible. When we accomplish that goal we’ve done our job. Looking forward to welcoming you back!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and walking distance to everything. It is close the metro station. The staff helpful and the breakfast buffet was bountiful. Would definitely stay there again.
Stayed 3 nights in May 2023
Response from Nikol Vasileva, Hotem Central Team on 9 Jun 2023
Dear Happy Guest,Thank you for choosing Central Hotel Sofia and sharing your positive feedback. I am really happy to know that you enjoyed our friendly service and your time with us! We look forward to welcoming you back soon.

8/10 Good

stuart

Stayed 1 night in May 2023
Response from Nikol Vasileva, Hotel Central Team on 9 Jun 2023
Dear Guest, Thank you for taking the time to review your recent stay at Central Hotel Sofia. Looking forward to welcoming you back soon!

8/10 Good

stuart

Stayed 1 night in May 2023
Response from Iliana Ilieva Reception desk on 31 May 2023
Dear Stuart,Thank you for taking the time to rate us.Regards,

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
The room was quite new and comfortable. The hotel has secure underground parking and is in a great location to see central Sofia.
Stayed 2 nights in May 2023
Response from Iliana Ilieva Reception Desk on 29 May 2023
Dear Charvat,Thank you for taking the time to write positive feedback for your stay.We appreciate it.Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear guest,Thank you for rating us.Regards,

10/10 Excellent

Carlo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to by Metro from airport. Short walk to sites. Clean, quiet, comfortable. Very good breakfast.
Stayed 1 night in May 2023
Response from Iliana Ilieva Reception Desk on 29 May 2023
Dear Carlo,Thank you so much for taking the time to write feedback about your stay.We hope to see you next time in the hotel.Regards,

8/10 Good

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a good hotel: quiet and near the center
Stayed 3 nights in May 2023
Response from Iliana Ilieva Reception Desk on 29 May 2023
Dear Allesandro,Thank you for the time to rate us.We hope to have an opportunity to welcome you back to the hotel.Regards,

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big and clean. The beds were very comfortable. The restrooms were big and the shower was nice. The room was cleaned nicely every day. There were a few things wrong with the room and one person in particular was very concerned and made sure to have the items fixed. It took a little patience. The building is a little old but the price is amazing and the area is very central.
Stayed 8 nights in Apr 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear Joseph,Thank you for your detailed, nice feedback, we appreciate it.People like you give us the motivation to work hard and answer all of our guest's expectations.Regards,

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walking distance to most of the main tourist attractions and staff are friendly. Metro is close by too. Rooms are not huge but comfortable.
Stayed 3 nights in Apr 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear Tasneem,Thank you so much for the time to give us positive feedback. We appreciate your kind words about the staff and rooms.It will be a pleasure to welcome you back to the hotel.Regards,

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Responsive staff helped with making reservations. Great breakfast with long hours. Nice rooms, good bathroom, clean.
Stayed 4 nights in Apr 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear Wayne,Thank you for choosing Central Hotel Sofia and sharing your positive feedback. We are happy to hear that you enjoyed your stay with us.Looking forward to welcoming you back.Regards,

6/10 Okay

Dror

Stayed 2 nights in Apr 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear guest,Thank you for rating us.We hope to see you again next time in the hotel to provide the best service for you.Regards,

6/10 Okay

Dror

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in central location, seems renewed. I didn't have the feeling and/or beneffits as a VIP guest. I asked for a late check out during our next visiting next week at the same hotel. I got a well prepared explenation how mutch will cost every extra our for late checkout next Saturday (april 15th 2023)
Stayed 1 night in Apr 2023

8/10 Good

Florian

Stayed 1 night in Apr 2023
Response from Iliana Ilieva Reception desk on 29 May 2023
Dear Florian.Thank you for the time to rate us.Regards,

10/10 Excellent

Or

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Amzing. Freindly, and Pretty luxurious
4 stars hotel, which look a like 5 almost. super clean rooms with minibar, great and big shower. cozy atmosphere. the front desk Staff was so friendly. they managed to help me with a lot of calls to Bulgarian tow company. which save my day. Highly recommended
Stayed 1 night in Mar 2023
Response from Iliana Ilieva Reception desk on 22 Mar 2023
Dear guest,Thank you so much for taking the time to write such a positive review about your stay.It will be a pleasure to welcome you back.Regards,