Title: Best Western Plus Lozenetz Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1397597&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Western Plus Lozenetz Hotel Guests find tranquility in the garden after enjoying a full breakfast and rejuvenating massage treatments at this welcoming Lozenets property ## Photo gallery for Best Western Plus Lozenetz Hotel ![Minibar, in-room safe, desk, iron/ironing board - Best Western Plus Lozenetz Hotel (Sofia)](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/0250e215.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Best Western Plus Lozenetz Hotel (Sofia)](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/5a599d0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Best Western Plus Lozenetz Hotel (Sofia)](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/7013569c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Best Western Plus Lozenetz Hotel (Sofia)](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/387abd7d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Best Western Plus Lozenetz Hotel (Sofia)](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/692c833b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Western Lozenetz Hotel, in the heart of Lozenets, offers a complete breakfast and onsite spa massages. Guests can unwind in the peaceful garden and use free WiFi to plan adventures. The staff consistently earns praise for their attentive service. ## Reviews 7.4 Good ## Popular amenities - Breakfast included - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Parking available £56 includes taxes & fees 3 Mar - 4 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Comfort Room, 1 Double Bed, Non Smoking ![Comfort Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/841c1392.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 Double Bed, Non Smoking 7.8 Good 8 reviews ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 237 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Comfort Room, 2 Single Beds, Non Smoking ![Comfort Room, 2 Single Beds, Non Smoking | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/f40d1c57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 2 Single Beds, Non Smoking 8.4 Very good 5 reviews ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 237 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Comfort Twin Room ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/751ea9e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room - Sleeps 2 ### View all photos for Deluxe Room, 1 Double Bed, Non Smoking ![Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/f1c646c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Double Bed, Non Smoking ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 1 bedroom - Sleeps 2 - 1 Double Bed ### Family Suite, Multiple Beds, Non Smoking ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Superior Room, 2 Single Beds, Non Smoking (with Sofabed) ![Superior Room, 2 Single Beds, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/192cd611.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Non Smoking (with Sofabed) ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Junior Suite, Multiple Beds, Non Smoking ![Junior Suite, Multiple Beds, Non Smoking | Minibar, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1400000/1397600/1397597/c18f3f02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Multiple Beds, Non Smoking ### Highlights Air conditioning Heating Connecting rooms available Flat-screen TV Renovated in 2024 Fan Separate bedroom Hairdryer - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSofia-Hotels-Best-Western-Plus-Lozenetz-Hotel.h1397597.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSofia-Hotels-Best-Western-Plus-Lozenetz-Hotel.h1397597.Hotel-Information) ## About the area Located in Lozenets neighbourhood, Best Western Plus Lozenetz Hotel is connected to a shopping centre. Dragalevski Monastery and Romanski are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Vitoshka Boulevard and Vitosha Blvd. Looking to enjoy an event or a game while in town? See what's happening at Borisova Gradina Park or Vasil Levski Stadium. [Visit our Sofia travel guide](https://www.expedia.co.uk/Sofia.dx3235) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.67832%2C23.32619&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-a9veCdnCNYFcFpmgTXWWRgUzbM=) 23, Bul. Sveti Naum, Sofia, 1421 ### What's nearby - ![National Palace of Culture which includes modern architecture](https://images.trvl-media.com/place/6097814/8521df70-865e-48cf-99b4-41da741b72ff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) National Palace of Culture 12 min walk \- 0.6 miles - ![People walk along the evening busy Vitosha Boulevard in the city of Sofia, Bulgaria](https://images.trvl-media.com/place/553248634430734196/9d8a32d3-d082-4304-8bb6-360287b344d9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Vitosha Blvd 15 min walk \- 0.8 miles - ![Vitoshka Boulevard which includes street scenes and outdoor eating](https://images.trvl-media.com/place/6170818/b886d1ed-c601-49c4-844d-aeeaaf278202.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Vitoshka Boulevard 15 min walk \- 0.8 miles - Vasil Levski Stadium 17 min walk \- 0.9 miles - Tokuda Hospital 20 min walk \- 1.1 miles ### Getting around - Ovcha kupel Metro Station 7 min drive - Sofia Sever Station 9 min drive - Sofia (SOF) 17 min drive ### Restaurants - Centobuchi 4 min walk - Atila 4 min walk - Meg Lozenetz Hotel 4 min walk - Sushi Store 5 min walk - Бирария Стамболовъ 3 min walk ## About this property ### Best Western Plus Lozenetz Hotel Remodelled hotel, renovated in 2024 and located in Lozenets At Best Western Plus Lozenetz Hotel, you can look forward to free full breakfast, an airport shuttle and a coffee shop/cafe. Treat yourself to a massage at the on-site spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also find perks such as: - Self-parking (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool - Express check-out, express check-in and luggage storage - Multilingual staff, a water dispenser and a computer station Room features All guest rooms at Best Western Plus Lozenetz Hotel offer thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Heating and fans - Showers, free toiletries and hairdryers - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, highchairs and electric kettles ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/2000000/1670000/1660800/1660772/3506d4a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Terminus Hotel Sofia City Center - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.8 Excellent 410 reviews £64 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=1660772&PinnedHotelID=1660772&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/37000000/36180000/36170400/36170378/26f48f2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sveta Sofia Hotel Sofia City Center - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.8 Good 137 reviews £56 includes taxes & fees 28 Feb - 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Free airport shuttle - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,000 reviews £95 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=15292076&PinnedHotelID=15292076&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=1397597&PinnedHotelID=1397597&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1397597,1660772,36170378,1978,910507) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Parking on site (EUR 10.23 per day) - Limited on-site self parking ### Food and drink - Free full breakfast - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining ### Things to do - Full-service spa - Indoor pool (guest access) - TV in common areas ### Family friendly - Access to nearby indoor pool - High chair - Laundry facilities ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - Business centre - Computer station ### Outdoors - Garden ### Full-service spa - Massage - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Well-lit path to entrance ### More - 1 building - 6 floors - Built in 2004 - Renovated entire property - November 2024 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Electric kettle - Limited room service - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Fan - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 5:00 AM Early check-in subject to availability Early check-in is available for a fee Express check-in available ### Check-out Check-out before noon Late check-out subject to availability Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 19.90. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.02 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 13.29 per person (one-way) - Self-parking fee: EUR 10.23 per day - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hotel Lozenetz Hotel Lozenetz Sofia Lozenetz Lozenetz Hotel Lozenetz Sofia Lozenetz Hotel Sofia Best Western Lozenetz Hotel Sofia Best Western Lozenetz Sofia Best Western Lozenetz Best Western Lozenetz Hotel Best Plus Lozenetz Hotel Sofia Best Western Plus Lozenetz Hotel Hotel Best Western Plus Lozenetz Hotel Sofia Best Western Plus Lozenetz Hotel Hotel Sofia ## Frequently asked questions ### Is Best Western Plus Lozenetz Hotel pet-friendly? ### How much does it cost to stay at Best Western Plus Lozenetz Hotel? ### How much is parking at Best Western Plus Lozenetz Hotel? ### What time is check-in at Best Western Plus Lozenetz Hotel? ### What time is check-out at Best Western Plus Lozenetz Hotel? ### Does Best Western Plus Lozenetz Hotel provide a shuttle to the airport? ### Where is Best Western Plus Lozenetz Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Best Western Plus Lozenetz Hotel Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.8 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 63 8 - Good 105 6 - Okay 39 4 - Poor 24 2 - Terrible 25 ## Reviews ### 10/10 Excellent #### David 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near the center of Sofia. It will be a first choice for us when we visit the city. ##### David Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Julian 26 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Julian Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Michael 22 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpfull staff, english speaking. Comfortable rooms, clean and bright ##### Michael Stayed 3 nights in Mar 2025 ### 8/10 Good #### Sarah Elizabeth 9 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs! ##### Sarah Elizabeth Stayed 4 nights in May 2025 ### 10/10 Excellent #### Nikolay 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a nice hotel with great location and service. ##### Nikolay Stayed 4 nights in Aug 2025 ### 8/10 Good #### elhanan 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with a homely atmosphere Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request ##### elhanan Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Arvind 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great ##### Arvind Stayed 2 nights in Sep 2025 ### 8/10 Good #### Julian 17 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel! Recommend ##### Julian Stayed 1 night in Feb 2025 ### 8/10 Good #### Verified traveller 17 Aug 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### pleasant cheap hotel great hotel for the price- clean, great, helpful staff and comfortable room. ##### Verified traveller ### 8/10 Good #### Dora 9 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location ##### Dora Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Julian 26 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good deal ##### Julian Stayed 1 night in Feb 2025 ### 8/10 Good #### Yuri 9 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets. ##### Yuri Stayed 3 nights in Feb 2025 ### 8/10 Good #### Lukasz 18 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money. ##### Lukasz Stayed 1 night in Apr 2023 ### 8/10 Good #### Maia 13 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep. ##### Maia Stayed 1 night in Oct 2022 ### 2/10 Terrible #### Mehmet 9 Sept 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Dirty and Unfriendly hotel Dirty,unfriendly hotel stay clear ![](https://a.travel-assets.com/ugc/hotel-reviews/1E3CF370583D764789AD45ED461E471C171828651662712595428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F7B2E5956AD1A51F97D0CFC4A6FB0374A47F32A21662712595577.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2D408FDA40766B020AD8EFD360458A753064A60A1662712596546.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BFF7FC2DD850E13E52E16E2A9DB5A1A7630835821662712596739.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mehmet Stayed 1 night in Aug 2022 ### 6/10 Okay #### Fadya 15 Sept 2022 Liked: Staff & service, amenities Disliked: Cleanliness The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight. ##### Fadya Stayed 1 night in Sep 2022 ### 8/10 Good #### TATIANA 17 Oct 2022 Liked: Cleanliness, room comfort Disliked: Staff & service #### Not a warm welcome I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind. ##### TATIANA Stayed 1 night in Oct 2022 ### 4/10 Poor #### KONSTANTINOS 13 Dec 2022 Liked: Room comfort Disliked: Cleanliness, staff & service #### Best Western Lozenetz Hotel report I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too. ##### KONSTANTINOS Stayed 4 nights in Dec 2022 ### 2/10 Terrible #### Mehmet 9 Sept 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay Clear,you have been warned!!! Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness ![](https://a.travel-assets.com/ugc/hotel-reviews/E461EE9ED864FC99FF2BA848006062C1BF9787BD1662712281649.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FCD70A8C8FB66726FA6B07CCD10997DA3752A8D11662712288410.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ABB8BDB8824A17EF4732ED2E2579D29730AE0CD11662712291130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5D27E05E16A62AB5ADD37C4008700E14D675925D1662712290080.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mehmet Stayed 1 night in Aug 2022 ### 6/10 Okay #### Szántó 7 Oct 2022 Liked: Cleanliness Disliked: Property conditions & facilities #### Not up to Best Western standards Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom. ##### Szántó Stayed 3 nights in Oct 2022 ### 2/10 Terrible #### Shai 10 Dec 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not Recommended 2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED! ![](https://a.travel-assets.com/ugc/hotel-reviews/A1409254FE0D7404C1998B8C5BE950BD7E689D741670701965022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shai Stayed 4 nights in Nov 2022 ### 4/10 Poor #### Ivaylo 14 Sept 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best Western? More like Worst Western... The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels. ##### Ivaylo Stayed 1 night in Sep 2022 ### 6/10 Okay #### Melanie 5 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein. ##### Melanie Stayed 2 nights in Oct 2025 ### 8/10 Good #### Damia 7 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente! ##### Damia Stayed 3 nights in Oct 2025 ### 8/10 Good #### eric 4 Jun 2025 Liked: Cleanliness, property conditions & facilities, room comfort Très bien mais très chaud dans les chambres avec un ac defaillant ##### eric Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [5 Star Hotels in Cheddar](https://www.expedia.co.uk/5Star-Cheddar-Hotels.s50-0-d182485.Travel-Guide-Filter-Hotels) > > [Hotels in Noordwijk](https://www.expedia.co.uk/Noordwijk-Hotels.d5331.Travel-Guide-Hotels) > > [Art Plaza Hotel](https://www.expedia.co.uk/Sofia-Hotels-Art-Plaza-Hotel.h1869784.Hotel-Information) > > [B1 Boutique Hotel Sofia](https://www.expedia.co.uk/Sofia-Hotels-B1-Boutique-Hotel-Sofia.h107487348.Hotel-Information) > > [B1 Downtown Hotel ](https://www.expedia.co.uk/Sofia-Hotels-B1-Downtown-Hotel.h107044323.Hotel-Information) > > [Hyatt Regency Sofia](https://www.expedia.co.uk/Sofia-Hotels-Hyatt-Regency-Sofia-Bulgaria.h46951549.Hotel-Information) > > [St Nicholas Court 6](https://www.expedia.co.uk/Tenby-Hotels-St-Nicholas-Court-6.h36120062.Hotel-Information) > > [Hotels with Parking in Segovia](https://www.expedia.co.uk/Segovia-Hotels-Hotel-With-Parking.0-0-d5147-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Grand Hotel Sofia](https://www.expedia.co.uk/Sofia-Hotels-Grand-Hotel-Sofia.h1156140.Hotel-Information) > > [Holiday Homes Marne-la-Vallee](https://www.expedia.co.uk/Marne-La-Vallee-Private-Holiday-Homes.d10253-aaPrivateHolidayHomes.Travel-Guide-Accommodation) > > [Boutique Hotels in Old Town Edinburgh](https://www.expedia.co.uk/Old-Town-Edinburgh-Edinburgh-Hotels-Boutique-Hotel.0-n179568-0-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [TUI BLUE Adriatic Beach - Adults Only - All Inclusive](https://www.expedia.co.uk/Podgora-Hotels-TUI-BLUE-Adriatic-Beach-Adults-Only.h18296155.Hotel-Information) > > [Marlin Apartments London City - Queen Street](https://www.expedia.co.uk/London-Hotels-Marlin-Apartments-London-City-Queen-Street.h11281913.Hotel-Information) > > [Boutique Hotel Aurora Sofia](https://www.expedia.co.uk/Sofia-Hotels-Boutique-Hotel-Aurora-Sofia.h107075069.Hotel-Information) > > [Hotels with Hot Tubs in Sofia](https://www.expedia.co.uk/Sofia-Hotels-Hotels-With-Hot-Tubs.0-0-d3235-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Hotels with Pool in Palma de Mallorca](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Hotels-With-Pool.0-0-d2829-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Modern Comfort: Stratford 3BR Duplex](https://www.expedia.co.uk/London-Hotels-Swanky-Stratford-Duplex-Apartment.h96723319.Hotel-Information) ### Flights > [Flights from Prague (PRG) to Otopeni (OTP)](https://www.expedia.co.uk/lp/flights/prg/otp/prague-to-bucharest) > > [Delta Edinburgh (EDI) to New York, NY (NYC-All Airports) flights](https://www.expedia.co.uk/lp/flight-routes/delta-from-edinburgh-to-nyc-all-airports/dl/edi/nyc) > > [Flights from Kingston (KIN) to Birmingham (BHX)](https://www.expedia.co.uk/lp/flights/kin/bhx/kingston-to-birmingham) ### Cars > [Car hire in East Midlands](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-East-Midlands.d4279621.Car-Hire-Guide) ### Activities > [Things to do in Culion Island](https://www.expedia.co.uk/Things-To-Do-In-Culion-Island.d6178911.Travel-Guide-Activities) ### Packages ### General > [Visit Springfield](https://www.expedia.co.uk/Springfield.dx3249) > > [Visit Misterton](https://www.expedia.co.uk/Misterton.dx3000445360) ---