Snug Corner Pier

This was our 2nd stay after 7 years. The 1st time was better. Pros: The rooms and property were clean and well-maintained. The food and food choices were good to very good. The service hosts at the restaurants were very helpful and had the best attitudes. The beach, pool, swim-up bar, and the entertainment including the d.j. in the 24 hour bar were great! Cons: Even though friendly, the front desk staff needs improvement. I made special birthday requests for 2 of our 3 rooms celebrating my daughter and husband birthdays a month before our visit which were not only not fulfilled, but even on my 2nd and 3rd in-person requests, they still disappointed me by putting 6 balloons and blanket decorations on the bed in 1 of the rooms the evening before we were leaving. Also, in one of the rooms, the phone never worked even after maintenance came to try and fix it,and we had to ask for the chairs that go with the dining table. In the 2nd room, there was no ironing board and the iron didn't work. Finally, the plumbing for the toilets went out for several of hours.