Smerillo Holidays from £290

well I didn t stay there long one day in a half, because my daugther got her bag stolen in rome (bus depot) and I had to cut short my stay in Cupra ,the time to go back in rome to get her a new passport, however the time I spent there was very nice and the staff was very friendly and the driver of the shuttle bus was very friendly also.

Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return.

Un nuovissimo hotel

We drove in late in the evening and was delighted to wake up to a tasty breakfast buffet and the stunning location in the hills. It was a very spacious room with modern amenities.

Beautiful hotel, clean, location, spa, fabulous restaurant, wonderful service from your staff especially Illaria !! Grazie😃😃 We will definitely be back. Highly recommend ! Katrina and Antonio