2/5 Poor
Kathryn
5 Aug 2019
Liked: Cleanliness
Disliked: Staff & service
Lacking heart; would not recommend
Spacious and beautiful accommodations with a wonderful view across the harbor. Our stay, however, was marred by the lack of service.
1. There was zero WiFi service anywhere in our suite for the entirety of our one night stay unless we went outside. When we mentioned this to the manager, he said it was down in the whole town. This was not true, as we were able to access WiFi outside on the patio and during our time around town.
2. We requested a taxi to be called for us as we did not have cell service. This request was denied. The staff member shrugged instead and shook their head no, even though we explained our situation. (As of 2019, taxi to/from property to town/port is about 12 euro. Taxi to/from airport is 17 euro to property. In lieu of this, we recommend car hire/rental as property quiet, secluded, and further from center of town)
3. We arrived at 5:30pm; our room was not ready until 40 minutes later despite an earlier e-mail informing them of our estimated time of arrival.
The property is beautiful, however, my partner and I were uncomfortable during our stay here due to the staff’s distant attitude and lack of willingness to help.
The price per night is overpriced as it does not match the sad experience we received at this property.
Stayed 1 night in Aug 2019
