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Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
2/10 Terrible
Pedro, North Plainfield
Travelled with family
23 Apr 2024
Disliked: Amenities
The staff was absolutely horrible! Rude, disrespectful, and non accommodating. I will never recommend this resorts
Pedro
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Pedro,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
Dear Martin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
6/10 Okay
Taramati
Travelled with family
23 Apr 2024
We stayed in room 861, there is loud music across the street all night until 3 am
Taramati
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear TaramatiGreetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
We enjoyed our stay, very beautiful property with helpful staff. Loved our stay and had a good time.
Sharne’
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Sharne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Everyone is very friendly and make you feel comfortable
William
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 24 Apr 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
There is a club attached to the hotel and the music is loud and it plays till 4 AM. The staff at the hotel we’re not helpful with the situation. The hotel is dirty, noisy, and poorly run. I do not recommend, strongly do not recommend!
Nellie
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Nellie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
6/10 Okay
Ashok
Business traveller
22 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff could be friendlier. Had a room with a loud generator outside. No sleep.
Ashok
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 23 Apr 2024
Dear Ashok,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
Dear James,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
We had an amazing time for spring break , only thing I would say is that the pool needs to be redone after that I really have no complaints. My son and I enjoyed our stay .
Milyne
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Milyne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
10/10 Excellent
Dorel
20 Apr 2024
Liked: Property conditions & facilities
Nice
Dorel
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Dorel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Everything went well, the staffs are very nice and helpful. The only thing that I didn’t like, I went to eat with my children the employee took us to the table and never come back. We had the food to eat, but no ustensiles at the table, no water. I had to ask another employee to help me out.
Missole
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Missole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Amazing hotel, friendly and helpful staff.
Highly recommend this hotel
Susan
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Overall great experience, however I have heard St. Maarten is the friendly island this is not something we experienced at this resort. The staff seemed very dissatisfied, not super customer focused this is primarily in the buffet, the shops on sight and some of the bar tenders. Not what I was expecting and I heard from local guests (people who live on the island) not to rate my St.Maarten experience on this resort because it does not represent the st.Maarten people.
kerri
Stayed 7 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Kerri,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
10/10 Excellent
Tony
19 Apr 2024
Liked: Cleanliness
Tony
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 21 Apr 2024
Dear Tony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
10/10 Excellent
Patrick
Travelled with family
18 Apr 2024
Liked: Amenities
Good customer service. Excellent restaurants.
Patrick
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
The staff could be more helpful friendly and engaging but other than that everything was nice
Erin Kelly
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Erin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Juan Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Darius,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Tawana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Too much noise was aloud in the pool area. Other than that it’s an amazing place to stay for vacation.
Bruce Michael
Stayed 7 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear Bruce Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
10/10 Excellent
shatisha
17 Apr 2024
shatisha
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 19 Apr 2024
Dear Shatisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Arjanita,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
Dear Barbara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
6/10 Okay
McCarthy
16 Apr 2024
McCarthy
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear McCarthy,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
It was super amazing they were kind it was my husbands birthday and he had and awesome time. The spa was top tier that’s massage was everything the masseuse that I had was so nice she even made me cry for how awesome she was . Everything in this hotel was gear made some new friends I will be back
merly
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear Merly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
10/10 Excellent
Marybeth
Travelled with family
15 Apr 2024
Liked: Staff & service
great stay
Marybeth
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear Marybeth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
6/10 Okay
William
Travelled with partner
14 Apr 2024
Disliked: Cleanliness
Property did not worth the money..
William
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear William,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
We could not sleep. There is a club that we had no knowledge of near the backside of the hotel. From approximately 11 pm to 4 am heavy base music was playing Friday night. How the Sonesta can make a reservation without informing its guests of this issue is completely unacceptable. We will be contacting the Sonesta to try and get our money.
alan
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on 17 Apr 2024
Dear Alan,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
Dear Carla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
6/10 Okay
Sherikia
Travelled with family
13 Apr 2024
Bathroom in the room was not clean. Some of the staff at breakfast were very rude. The food was average and not many varieties. Food was the same everyday.
Sherikia
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 13 Apr 2024
Dear Sherikia,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
The staff and honestly the people in Sint Maarten are so friendly. The resort was fantastic, clean, and well maintained!
Andrea
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 13 Apr 2024
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Hanora Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Dexter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Very friendly and profesional staff
Thank you sonesta maho to do my vacations very great time
Miguel Angel
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on 13 Apr 2024
Dear Miguel Angel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
The property was beautiful and perfectly located with things to do in the area. All of the staff was courteous, friendly and very helpful. The food and the choices was really great also. There was nothing negative I can say about my stay at Sonesta Maho Casino and Beach resort. I would definitely come and stay again.
Karen
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on 13 Apr 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Almost everything was spectacular! The staff service and food was ok at best.
Latoya
Stayed 3 nights in Mar 2024
Response from Fiorela Richardson on 10 Apr 2024
Dear Latoya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Nina Renee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Very clean N attractive in every area- the hotel itself- pools- beach dining area - restaurants are well kept N maintained- didn’t see any fault to complain abt. The foods in all the restaurants are delicious and the drinks as well. The servers are all doing a great job. The staffs no complain. I really enjoyed my stay. Absolutely stunning no complaints. ******
Rajkumarie
Stayed 3 nights in Mar 2024
Response from Fiorela Richardson on 10 Apr 2024
Dear Rajkumarie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Dear Valerie Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
Very good resort. Easy access. Stuff very friendly. They let me check in earlier because of my baby, they had a crib in the room. Leaning services everyday and fill up the mini fridge. The mini fridge wasn’t working very well once we arrived but they fixed right after we asked to fix. Car rental and tours inside the hotel.
Claudiane
Stayed 4 nights in Mar 2024
Response from Fiorela Richardson on 6 Apr 2024
Dear Claudiane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
4/10 Poor
Monika
Travelled with family
5 Apr 2024
Disliked: Cleanliness, staff & service
Staff not friendly especially at the front desk, foul order outside by the pool and dining area, not accurate description of beach ocean access, not enough pool chairs and area to accommodate that size hotel. Buffet dining food was good and nice selection however property in general seems understaffed.
Monika
Stayed 5 nights in Mar 2024
Response from Fiorela Richardson on 5 Apr 2024
Dear Monika,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
4/10 Poor
Ann
Travelled with family and small children
4 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The service at the hotel was horrible. Me and my friends and other guest were badly treated during our stay. The female staff all had an attitude at all the restaurants they were always rude towards me and my friends. I was embarrassed while holding my baby in the buffet and yelled and laughed at by a Haitian and Hispanic staff at the pasta station because I asked if I can get the muscles without the pasta and I told off response she doesn’t work for free and she Isn't doing that. Another morning I sat I waited at the breakfast table for 1/2 hour to be attended to for a cup of tea and coffee, I was completely being ignored and not just me lots of people noticed, they all spoke about the conduct of the staff around the hotel. Mostly it was the women from their 30’s upwards to maybe 55 something all had a problem and was rude. So I finally had to ask someone to serve me and when they came I got hot water, I had to wait another 15 mins to get the tea bag and I had to flag down the server to get cream or milk because I was told you don’t get anything until you ask for it because that’s not how things work in here. So I ask for it was still ignored. After my server made several rounds then she being the milk and not a spoon to stir. I would have helped myself but the spoons and cream you get from your server and plus I was always holding my baby. This happened everyone at the breakfast restaurant. At the dinner table and lunch everyday was a repeat of being yelled at.
Ann
Stayed 3 nights in Mar 2024
Response from Fiorela Richardson on 6 Apr 2024
Dear Ann,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
This property was very family oriented which I loved as I travelled with my grandsons ages 4 & 8. We were there for my son’s 10 year vowel renewal which the hotel handled perfectly.
The ONLY thing I did not like was that the restaurants were a long haul from the resort as I have a bad knee and compared to other “all inclusive” resorts the food was a 6-7 out of 10 but everything else was definitely a 10 out of 10. The staff was very respectful and welcoming, security was visible, room was spacious the bathrooms could use a slight upgrade and per the rest of our party the drinks could use a little more alcohol but a GREAT time was definitely had by all. DEFINITELY plan on staying here again.
Sandra Luz
Stayed 4 nights in Mar 2024
Response from Fiorela Richardson on 4 Apr 2024
Dear Sandra Luz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
6/10 Okay
dagmar
4 Apr 2024
dagmar
Stayed 6 nights in Mar 2024
Response from Fiorela Richardson on 24 Apr 2024
Dear Dagma,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
Dear Sheilla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
This resort was beautiful. The staff was amazing. Kennedy was the best!
Jonathan
Stayed 3 nights in Mar 2024
Response from Fiorela Richardson on 2 Apr 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
8/10 Good
Alma
Travelled with family
1 Apr 2024
Liked: Cleanliness, staff & service, amenities
We love the location and staff.
Alma
Stayed 4 nights in Mar 2024
Response from Fiorela Richardson on 2 Apr 2024
Dear Alma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten