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Reviews of Simpson Bay Resort, Marina & Spa

4 out of 5
Simpson Bay Resort, Marina & Spa
Billy Folly Road 37, Simpson Bay

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place for a vacation on Saint Martin. Close to the airport. Lots of pools and dining options. Staff are very friendly.
Stayed 5 nights in May 2024
Response from Alejandro S. on 10 May 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Mahadeo, Mercerville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole vibe was incredible. Food was great, beach was refreshing and hotel was clean. Staff was also friendly.
Stayed 7 nights in Mar 2024
Response from Angie A. on 8 May 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. I am extremely happy with my stay
Stayed 1 night in Apr 2024
Response from Angie A. on 7 May 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Etel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simpson bay resort is accommodating to all families with children the convenience of having a supermarket on ground is by far the best idea. Staff is friendly and welcoming
Stayed 10 nights in Apr 2024
Response from Alejandro S. on 6 May 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Kadian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 2 nights in May 2024
Response from Alejandro S. on 6 May 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
My home away from home!
Stayed 12 nights in Apr 2024
Response from Alejandro S. on 6 May 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Juline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Selene B | Customer Service on 5 May 2024
Thank you for staying with us, we hope you enjoyed your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024
Response from Selene B | Customer Service on 5 May 2024
Thank you for staying with us, we hope you enjoyed your stay.

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great along with the great location.
Stayed 3 nights in Apr 2024
Response from Angie A. on 1 May 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

6/10 Okay

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was good guest were friendly. The activities for the kids were very nice. Check out time was too early check in time was too late
Stayed 2 nights in Apr 2024
Response from Selene B | Customer Service on 29 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

CHANTAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible to the beaches and various tours. You could stay at the resort and not require a car unless you wish to discover the island on your own. The staff was very friendly and check-in and check-out were fast and easy. If there was something to be fixed or missing, the staff responded quickly. The food at the various restaurants was good. The small grocery store located on the resort was a lifesaver. The pools were very clean and so were the grounds. The walls of the rooms were well insulated and you could not hear the other guests. The bed was very comfortable and the housekeeping staff were very attentive. Overall, a wonderful 2 weeks stay at this resort. It would nice if the
Stayed 14 nights in Apr 2024
Response from Selene B | Customer Service on 29 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Janice

Travelled with family
Simpson Bay had everything we needed and staff was especially friendly.
Stayed 8 nights in Apr 2024
Response from Selene B | Customer Service on 27 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Khalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really nervous about this property after reading some of the previous reviews by other guests. However, after staying at this property, I'm happy to report that staff persons were very nice and professional, the resort grounds were well kept, the room was clean, and the proximity of the resort to local amenities was great. Our top floor room on the hill had an amazing view and was conveniently located near a pool with a swim up bar. Parking was easy. Food at resort restaurants was delicious. Overall, I'm very pleased with this property, and I would return again. I'm so happy and relieved that my experience was nothing like any of the negative reviews reported. Totally great experience! Well done to the property staff and management!
Stayed 4 nights in Apr 2024
Response from Selene B | Customer Service on 27 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fabulous, the many dining areas on and nearby were top notch. We can see why so many people return.
Stayed 7 nights in Apr 2024
Response from Alejandro S. on 26 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

8/10 Good

Jennel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security all around was excellent
Stayed 4 nights in Apr 2024
Response from Angie A. on 25 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Nancy Jeanette, Port Leyden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roads around the resort need repair. The layout required steep walking. But the shuttles helped navigate and they were there to pick you up in a very timely manner.
Stayed 7 nights in Apr 2024
Response from Angie A. on 25 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Angie A. on 25 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

8/10 Good

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience and privacy.
Stayed 2 nights in Apr 2024
Response from Selene B | Customer Service on 20 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Marcella

Stayed 8 nights in Apr 2024
Response from Angie A. on 8 May 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Shavana Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Selene B | Customer Service on 18 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Gaetan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien entretenue. La cuisinette est complète avec la vaisselle nécessaire pour se faire de bons repas. Chambre très spacieuse. Accès facile à la plage. Bonne sélection de palapas sur la plage. Pas nécessaire de réserver des chaises longues à la plage ou à la piscine, il y en avait toujours de disponibles. Très belle vue sur la mer à partir de notre balcon. La navette est pratique pour revenir des épiceries, car très montagneux. Les chambres en montagne ne sont pas idéal pour personnes à mobilité réduite.
Stayed 5 nights in Apr 2024
Response from Selene B | Customer Service on 14 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the state of the roads around the property: a few big potholes that could modify the wheel alignment of your rental car if you are not careful. But this seems to be the norm for all the roads on the Dutch side. Other than that, very nice resort and had a great stay!
Stayed 8 nights in Apr 2024
Response from Selene B | Customer Service on 14 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

Mervyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all. Everything was professional and courteous.
Stayed 2 nights in Apr 2024
Response from Alejandro S. on 12 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We hope we can welcome you again.

10/10 Excellent

cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from Angie A. on 11 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic, spacious with great views and clean. Service was a little wanting, towels not provided, loss of water, and staff seemed not to know what was going on at facility. Overall, a good experience with some challenges. Be ready for lots of walking up and down hills.
Stayed 6 nights in Apr 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

6/10 Okay

katherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only complaint I have is that the restaurant staff at the resort wasn’t friendly. They would seat you and then it took time to get offered coffee and tea. They didn’t tell you that you can get more than the buffet. They never smiled or made you feel welcome. Even leaving a tip didn’t change their attitude. We stopped leaving a tip.
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 8 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs entertainment other than that I would return .. beautiful place
Stayed 7 nights in Mar 2024
Response from Angie A. on 3 Apr 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was a fully equipped kitchen-stove, refrigerator, microwave, kettle, toaster, blender and wares - pots, dishes, etc. Some of the individuals at the front desk/lobby was not friendly.
Stayed 3 nights in Mar 2024
Response from Angie A. on 3 Apr 2024
Thank you for taking the time to review your stay with us. We apologize for the issues you encountered during your stay, your comments help us to improve. We hope in the future you can give us another opportunity to welcome you.

8/10 Good

Tameisha

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Had a wonderful stay!
Stayed 4 nights in Mar 2024
Response from Alejandro S. on 2 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

8/10 Good

Genesis

Stayed 1 night in Mar 2024
Response from Angie A. on 22 Apr 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Marlene, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Simpson Bay resort. We had a beautiful room with the kitchen and a lovely outdoor patio overlooking the water. Everything was walkable. It was really nice having grocery store really close by and believe it or not I want some money at the casino. Highly recommend this resort.
Stayed 2 nights in Mar 2024
Response from Alejandro S. on 2 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

10/10 Excellent

lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I booked a one bedroom deluxe suite through Expedia. When I was taken to my room, it was not what I booked. I told my husband not to unpack and I went down to the front desk. I told the front desk this is not the room I ordered according to the pictures. She said they were just pictures. Wait What??? And then she asked if I booked through a third-party and I said yes, and she kind of shrugged her shoulders. Wait a minute if you don’t like third-party bookings why are you partnering with them I say to myself. But I want my room so I don’t argue. She did finally give me the room that I paid for and I will say it was very nice..but my question is why did I have to fight for it.
Stayed 7 nights in Mar 2024
Response from Alejandro S. on 2 Apr 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.

10/10 Excellent

ilja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Mar 2024
Response from Selene B | Customer Service on 30 Mar 2024
Thank you for staying with us and for your preference.

6/10 Okay

Lars, Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Selene B | Customer Service on 30 Mar 2024
Thank you for staying with us and for your preference.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and environment. We felt home and safe. The general manager, Marcel was extremely helpful to us and he made sure we had a good time. Thank you Marcel. I would highly recommend this resort to anyone. We will definitely come back.
Stayed 6 nights in Mar 2024
Response from Alejandro S. on 28 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.

10/10 Excellent

Vito T Di

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back....
Stayed 6 nights in Mar 2024
Response from Alejandro S. on 26 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roads on the property need paving.
Stayed 6 nights in Mar 2024
Response from Selene B | Customer Service on 24 Mar 2024
Thank you for staying with us and for your preference.

10/10 Excellent

Dervina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the resort was amazing. We stayed at the Villas. The staff was hospitable. We had a late check in and Edward at the front desk was amazing. Kept us in the loop about everything. Made sure we got the shuttle to and from the designated areas we went. Everything was also in walking distance. Could not complain at all. We also had an amazing taxi driver, Walter. He was our go to guy. He showed and described everything to us about the lovely place whilst on our way to any location. He is definitely the best. Everyone was kind. At the beach bar, Laurrel and Lynda. The pool bar, can’t remember the bartenders name but they all were lovely. We definitely look forward to taking a trip back. Definitely going to the Resort again and definitely looking forward to seeing Edward and Walter again.
Stayed 3 nights in Mar 2024
Response from Selene B | Customer Service on 24 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness
Nice property. Tough to get any service to fix problem with room even when we told the General Manager. Took 3 days.
Stayed 1 night in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We will share your comments with the manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference!

8/10 Good

Marvir

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Selene B | Customer Service on 23 Mar 2024
Thank you for staying with us and for your preference!

10/10 Excellent

Thomas, Gilbert

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Alejandro S. on 22 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback. We hope we can welcome you again!

8/10 Good

Anat

Travelled with group
Liked: Cleanliness, property conditions & facilities
Check in takes too long, Breakfast is just ok, you get the same food every day
Stayed 7 nights in Jan 2024
Response from Angie A. on 18 Mar 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the property being in close proxenity to all areas of interest.
Stayed 2 nights in Mar 2024
Response from Angie A. on 18 Mar 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Angie A. on 18 Mar 2024
Thank you for your preferences, we are glad you enjoyed our hotel, we strive to make our guests feel safe, relax and have a great time with us. We will share your comments with the manager. We hope we can welcome you again.

10/10 Excellent

Dr. Manik

Stayed 7 nights in Mar 2024
Response from Selene B | Customer Service on 6 Apr 2024
Thank you for staying with us and for your preference.

6/10 Okay

Dustin

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Check in was very slow. 30 minutes . Room toilet didn't flush. Resort shuttle drove by room on pick up, honked, didn't stop.
Stayed 1 night in Mar 2024
Response from Angie A. on 18 Mar 2024
Thank you for taking the time to review your stay with us. We apologies if you encountered a few issues, your comments are the most important thing, we regret that we did not follow up on your request., your comments help us to improve, We hope in the future you can give us another opportunity.

10/10 Excellent

Karen Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 7 nights in Jan 2024
Response from Alejandro S. on 15 Mar 2024
Thank you for staying with us and for your preference! We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the beach/ocean front and still close to outside dining and other entertainment options.
Stayed 2 nights in Feb 2024
Response from Alejandro S. on 13 Mar 2024
Thank you for staying with us and for your preference. We appreciate your feedback and comments. We hope we can welcome you again.

10/10 Excellent

Genesis O

Stayed 3 nights in Mar 2024
Response from Selene B | Customer Service on 29 Mar 2024
Thank you for staying with us and for your preference.