Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of JEN Singapore Orchardgateway by Shangri-La

4 out of 5
JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1006 reviews" "
Rating 8 - Good. 264 out of 1006 reviews" "
Rating 6 - Okay. 53 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 3 nights in May 2024

10/10 Excellent

Emma, Burbank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

TAS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They have complimentary use of the shower room after checking out which was ideal considering the hyper humid weather in Singapore.
Stayed 4 nights in May 2024

6/10 Okay

Conor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We loved the view, the pool, the staff, and the service. The location was excellent. For example, when the duvet cover was completely torn, the staff was there quickly to fix it and left some chocolates as an apology! Unfortunately, I stepped on glass in the hotel room on the last night of our six night stay. We had not brought any glass into the room during those six nights. If the room had been vacuumed properly, this should have been caught. Sadly, I did not give the hotel staff a chance to make up for this error, as our flight out was early the next morning, but I would hope that the hotel invests a little more in their housekeeping to prevent ripped linens and glass in the carpets.
Stayed 6 nights in Apr 2024

10/10 Excellent

Yanling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel's location is really convenient. Rooms are clean and items are all in working condition. Staffs are friendly. Good for old and young.
Stayed 2 nights in Apr 2024

10/10 Excellent

Klaudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was bad and slow
Stayed 6 nights in Apr 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast service & very clean . nothing bad to say
Stayed 4 nights in Apr 2024

10/10 Excellent

Smita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for MRT use as a tourist. The roof top pool is an amazing spot with beautiful view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Koon Seng

Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best moderate priced hotel on Orchard Road in Singapore as there is the OG/OC shopping mall next door and very convenient MRT station. Singapore has a lot of rain daily at 3pm and it is very nice to be situated indoors with the promixity of this hotel to Grab and other taxis.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location and lovely roof top pool. what set it a part was their staff at check-in. we had landed late and they made our long day so much easier with a fussy 5yr old.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara, Lakeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop pool and bar! What a view! Hotel was clean, staff was friendly, and location was convenient. Great value. Would highly recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

May Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lara, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, hotel was centric and staff noce
Stayed 3 nights in Mar 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty window with algae growing on it made the room feel much worse than it was. The view was disappointing, even though on a high level (half facing the hotel itself). Bad design where you need to take 2 lifts to get to the hotel rooms, gets very tedious when taking small trips outside. The ice machine is the best thing at this hotel. The pool is awesome.
Stayed 4 nights in Mar 2024

6/10 Okay

Panu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked all the things indicated above in the What Did You Like? section. I did not like the fact that once again Shangri-La had no record of how many guests were on our booking and had not prepared our room accordingly. I do not know if this is an issue with Expedia or the hotel, however it needs to be sorted, especially when guests are queried for all of this detail and it never seems to make it onto the actual booking with the hotel.
Stayed 3 nights in Mar 2024

4/10 Poor

Alberrtina

I booked room with club access ,but very disappointed with its food & service,especially during afternoon happy hr before dinner. Too crowded ! I went there only once in morning & afternoon . Not recommended to pay more for club access.
Stayed 3 nights in Mar 2024

8/10 Good

Anna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 2 nights in Mar 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Carolina

Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and bar , close to shops transport and food options. One small grip was that we had to take two lifts to reach our room but that was the only minor gripe.
Stayed 5 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and staff very helpful. Excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Yohannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2024

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very busy but excellent location, fabulous pool! lovely staff
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Ralph, Goleta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean hotel. Small but comfortable rooms. Breakfast was outstanding. Metro link rail was almost right under the hotel which made transportation around Singapore very easy. Pricey but everything in Singapore is expensive.
Stayed 3 nights in Mar 2024

10/10 Excellent

john

Travelled with partner
The Club Lounge was great.
Stayed 4 nights in Feb 2024

2/10 Terrible

Wai Ho

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to MRT station
Stayed 3 nights in Feb 2024

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good transport links
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia Catacutan Del

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Hotel was clean and food excellent. Employees were friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate experience, especially the poor at 19 is definitely something special!
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay. Only downside was the poolside bar closes at 10.30pm and room service finishes at 9.30pm.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Saif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and value for money.. a bit under staffed maybe because its peak season during our stay, still staff are very friendly and helpful..
Stayed 4 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Had a very pleasant stay at the Jen Orchardroad. Loved the rooftop bar! Great location and the staff was very helpful next door to shopping, the MRT station & lots of food options
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel jen
Clean and bright room
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Josephine

Stayed 1 night in Jan 2024

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooftop pool and bar
Stayed 4 nights in Jan 2024

10/10 Excellent

Seyed M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Eaint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. Great location. Somerset MRT station is just downstairs. Close to a lot of convenience stores and eateries. Pool is great too. I didn’t add breakfast option simply because the hotel has many eateries within walking distance and it would be great to walk around to eat and enjoy the city.
Stayed 5 nights in Jan 2024

10/10 Excellent

Judith, Whitehorse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel with lovely infinity pool and bar area with outstanding views of Marina Bay Sands.
Stayed 2 nights in Jan 2024

8/10 Good

Grace

Stayed 2 nights in Jan 2024

10/10 Excellent

Ralph Caesar

Stayed 1 night in Jan 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoy staying at this clean property. middle of orchard road and very convenient, dining options are great too
Stayed 3 nights in Jan 2024

10/10 Excellent

Angenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024