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Reviews of Homewood Suites By Hilton Silao Airport

3.5 out of 5
Homewood Suites By Hilton Silao Airport
Carr 45 Tramo Silao-Leon Km 158, Silao, GTO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 856 reviews" "
Rating 8 - Good. 159 out of 856 reviews" "
Rating 6 - Okay. 37 out of 856 reviews" "
Rating 4 - Poor. 19 out of 856 reviews" "
Rating 2 - Terrible. 17 out of 856 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mary Anne

Liked: Cleanliness, staff & service, amenities
Convenient to the airport and they had a free shuttle. The overall setting was quiet and the room was satisfactory. The staff was friendly.
Stayed 1 night in Apr 2024
Response from Homewood Suites by Hilton Silao Airport Team on 25 Apr 2024
Dear Mary Anne.Thank you for providing us the opportunity of hosting you at Homewood Suites by Hilton Silao Airport and for taking the time to share your experience with us. We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Homewood Suites by Hilton Silao to have you back and offer you our sincere hospitality on your next visit.Kind regards.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, kitchen, fridge and 1/2 of leaving room. I was not expecting this type of room :)
Stayed 1 night in Apr 2024
Response from Homewood Suites by Hilton Silao Airport Team on 25 Apr 2024
Dear Maria.Thank you for providing us the opportunity of hosting you at Homewood Suites by Hilton Silao Airport and for taking the time to share your experience with us. We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Homewood Suites by Hilton Silao to have you back and offer you our sincere hospitality on your next visit.Kind regards.

10/10 Excellent

Candace, Santa Ana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Homewood Suites by Hilton Silao Airport Team on 25 Apr 2024
Dear Candace.Thank you for providing us the opportunity of hosting you at Homewood Suites by Hilton Silao Airport and for taking the time to share your experience with us. We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Homewood Suites by Hilton Silao to have you back and offer you our sincere hospitality on your next visit.Kind regards.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el personal muy amable
Stayed 1 night in Apr 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 25 Apr 2024
Estimado Saul.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Rueben.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

8/10 Good

Andres

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Place was nice to stay at and felt secure since you only have access to whatever floor your room is on. We didn’t like that our linen was dirty in two rooms and our fridge didn’t work. The staff did change our linen and brought new fridge. The other thing we didn’t like was that we were told we can book a shuttle and it had to be done the day before. Shocker the staff said that’s not a service they provide. They gave an excuse that the shuttle only operates from 3am to 11pm we had to be at the airport at 2am. They wouldn’t order a cab for us and told us to use Uber. In the end after enough of the parties traveling to the airport complained they ordered a shuttle. The pool was nice but not heated like advertised. The food was great highly recommend the steak tacos (beware of the peppers they’re hot) and the hot wings. Alcoholic drinks are super watered down we honestly thought there was no alcohol in the drinks. Other than that the place is nice and we felt safe. Also only like a 5 minute ride to and from the airport.
Stayed 4 nights in Mar 2024
Response from Veronica Robledo on 4 Apr 2024
Dear Andres,We appreciate the time you took to shareyour experience with us.We are very sorry that your recentvisit did not go as expected. Your feedback is highlyimportant to us. Without hesitation, we will take intoconsideration your comments to improve our service andprevent a recurrence of such an event.We hope you will give us the opportunity to host you again sothat we may serve you with the warmth and hospitality forwhich we are recognized.Kind regards,Homewood Suites by Hilton Silao Airport Team

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for our next day flight and the shuttle was on time
Stayed 1 night in Mar 2024
Response from Veronica Robledo on 4 Apr 2024
Dear Stella,Thank you for providing us the opportunity of hosting you atHomewood Suites by Hilton Silao Airport and for taking thetime to share your experience with us.We are pleased to read that you had an unforgettableexperience and that our team has done a great job takingcare of every detail during your stay. Your comments inspireus to keep making our guests’ satisfaction possible.It will be an honor for Homewood Suites by Hilton Silao tohave you back and offer you our sincere hospitality on yournext visit.Kind regards,Homewood Suites by Hilton Silao Airport Team

10/10 Excellent

Tirso

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Tirso.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Santiago

Liked: Amenities
A really good place
Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Santiago.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay and very close to the airport.
Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Salvador.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

felix

Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 25 Apr 2024
Estimado Felix,Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was a amazing
Stayed 1 night in Mar 2024
Response from Mario Balandran on 22 Mar 2024
Thank you for your kind words. We hope you return soon!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe and quiet
Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimada Ana.Gracias por darnos la oportunidad de recibirla en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.Equipo Homewood Suites by Hilton Silao Aeropuerto

10/10 Excellent

Katsuya

Travelled with partner
Liked: Amenities, property conditions & facilities
I like furniture and clean room
Stayed 1 night in Mar 2024
Response from Homewood Suites by Hilton Silao Airport Team on 9 Apr 2024
Dear Katsuya.Thank you for providing us the opportunity of hosting you at Homewood Suites by Hilton Silao Airport and for taking the time to share your experience with us. We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Homewood Suites by Hilton Silao to have you back and offer you our sincere hospitality on your next visit.Kind regards.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar a buenos precios.
Stayed 1 night in Mar 2024
Response from Veronica Robledo on 8 Apr 2024
Estimada Srta. Juanita ,Gracias por darnos la oportunidad de recibirlo en HomewoodSuites by Hilton Silao Aeropuerto y por tomarse el tiempo decompartir su experiencia con nosotros.Nos complace saber que ha tenido una experienciainolvidable y que nuestro equipo ha hecho un gran trabajocuidando cada detalle de su estancia. Sus comentarios nosinspiran a seguir haciendo posible la satisfacción de nuestroshuéspedes.Será un honor para el equipo volver a atenderle en supróxima visita con la hospitalidad y calidez que noscaracteriza.Un cordial saludo,Equipo Homewood Suites by Hilton Silao Aeropuerto

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimada Dalia.Gracias por darnos la oportunidad de recibirla en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

JLidio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado JLidio.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wait staff very slow and not much available in restaurant and bar. My shower was cold but my husband's was hot.
Stayed 1 night in Feb 2024
Response from Homewood Suites by Hilton Silao Airport Team on 9 Apr 2024
Dear AnnWe appreciate the time you took to share your experience with us. We are very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards.

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice very close to airport only problem fire alarms in room blinks all night very annoying and bothersome
Stayed 1 night in Feb 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Julio.Le agradecemos el tiempo que dedicó para compartir su experiencia con nosotros. Su retroalimentación es muy importante para nosotros y sin duda tomaremos en cuenta sus comentarios para las mejoras en nuestro servicio, trabajando para que esta situación no se vuelva a presentar en el futuro. Esperamos nos dé la oportunidad de recibirle de nuevo y servirle con la hospitalidad y calidez que nos caracteriza.

6/10 Okay

Alejandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Jacuzzi not working, shower hot water not working
Stayed 2 nights in Feb 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimada AlejandraLe agradecemos el tiempo que dedicó para compartir su experiencia con nosotros. Lamentamos mucho que su reciente visita no fue lo que esperaba. Su retroalimentación es muy importante para nosotros y sin duda tomaremos en cuenta sus comentarios para las mejoras en nuestro servicio, trabajando para que esta situación no se vuelva a presentar en el futuro. Esperamos nos dé la oportunidad de recibirle de nuevo y servirle con la hospitalidad y calidez que nos caracteriza.Un cordial saludo.

10/10 Excellent

miguel

Liked: Staff & service, property conditions & facilities
Services
Stayed 1 night in Feb 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimado Miguel.Gracias por darnos la oportunidad de recibirlo en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Lynda

Travelled with group
Liked: Amenities
Amazing bargain. Great staff. Breakfast excellent. Clean. Very classy.
Stayed 1 night in Feb 2024
Response from Homewood Suites by Hilton Silao Airport Team on 9 Apr 2024
Dear Lynda.Thank you for providing us the opportunity of hosting you at Homewood Suites by Hilton Silao Airport and for taking the time to share your experience with us. We are pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Homewood Suites by Hilton Silao to have you back and offer you our sincere hospitality on your next visit.Kind regards.

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2024
Response from Equipo Homewood Suites by Hilton Silao Aeropuerto on 9 Apr 2024
Estimada Cristina.Gracias por darnos la oportunidad de recibirla en Homewood Suites by Hilton Silao Aeropuerto y por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Un cordial saludo.

10/10 Excellent

Jesus, Columbus

Stayed 1 night in Dec 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Hotel was clean and comfortable. The only downside was the air unit was loud and didn't automatically shut off at night.
Stayed 1 night in Jan 2024

8/10 Good

Raul Z.

Stayed 1 night in Jan 2024

10/10 Excellent

Navreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Judith

Stayed 1 night in Jan 2024

10/10 Excellent

Sonja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. My room had a functional kitchen in it.
Stayed 1 night in Jan 2024

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but the coffee machine did not have the jar, phone in the room did not work hence was not possible to reach out to the front desk
Stayed 1 night in Jan 2024

10/10 Excellent

ANNA ROSA

Stayed 1 night in Jan 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean, the room I took was perfect for the night and comfortable. I recommend this hotel. The only thing is that, if you are planning to take a flight from the closest airport, you must wake up early as it is difficult to find transport.
Stayed 1 night in Jan 2024

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
They stole personal items when they went to clean the rooms, clothing and jewelry
Stayed 3 nights in Dec 2023

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service, thank you, nice and clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023

10/10 Excellent

Lorena, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

amee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and gave us terrific service. We had an incident where we burned popcorn in the microwave, the alarm went off, there was smoke everywhere and the staff rapidly took care of it. We even had an employee bring us popcorn without us asking because we burnt ours. That was a very nice gesture and thought.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Dec 2023

4/10 Poor

Ramiro

Liked: Staff & service, property conditions & facilities
The shower drain was bad . When taking a shower the water did not go down
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room and good breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Noemi

Stayed 8 nights in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and room Highly recommend if you looking to be close to BJX airport
Stayed 3 nights in Dec 2023

10/10 Excellent

martha

Stayed 1 night in Nov 2023

2/10 Terrible

Martha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Homewood Suite by Hilton Silao Airport on 5 Dec 2023
Una disculpa por los inconvenientes causados Sra Martha. Esperamos volver a verle y que en su proxima visita pueda cambiar su experiencia con nosotros.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive.
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Stayed 1 night in Nov 2023

2/10 Terrible

JOSE

Stayed 1 night in Nov 2023

10/10 Excellent

Maribel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sleep, wonderful staff
Stayed 1 night in Nov 2023
Response from Homewood Suite by Hilton Silao Airport on 25 Nov 2023
Thank you so much for the comments, happy to hear that your experience was the best. Hope to see you soon, you are welcome any time

10/10 Excellent

GAYLENE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property that is close to the airport. Could not of been happier with the overall service. Highly recommend.
Stayed 1 night in Nov 2023
Response from Homewood Suite by Hilton Silao Airport on 22 Nov 2023
Thank you a lot for your comments, we are happy to hear that you enjoyed your stay. We hope to see you again.