Sierra de las Nieves Comarca Holidays

The hotel's location is fantastic, but it is uncomfortable no matter how you put it. They have different hallways with a set of 8 capsules per hallway. We got hallway #4 capsule #30, at least it was the bottom capsule. Each hallway has a private bathroom for the hallway plus there is communal bathrooms after all the hallways. Next to our room is a closet with an electronic lock to put your luggage. Inside the capsule you have a mirror and TV. You can't control the temperature yourself, only the air flow and if it's cold or hot you have to tell the front to adjust it for you and the other 7 capsules. In order to take a shower you have to (kind of) make a mess inside your capsule or outside in front of everyone, because there is no other way. When we returned to the hotel that night somebody had a mess all over the floor and the place smelled like dirty laundry. This hotel is for 1 or maybe 2 nights, no more. The staff were very helpful and courteous, but it doesn't compensate for the lack of comfort. We stayed the first night, but moved to another hotel after that since it was a 5 days stay.

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!