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Reviews of Damrei Residence & Spa

4.5 out of 5
Damrei Residence & Spa
20 street, wat Bo, Sala Kamreuork, Siem Reap, Siem Reap

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 8 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large room, nice small pool. Breakfast was enough. A lot of stores nearby. We got our laundry done near by for cheap. Market and pub street is about a 10-15 min walk. Tuk tuks available outside hotel. Beds were comfy. Fridge is small but a very little qaint quiet hotel. They arranged transport for us from airport. We were very comfortable here.
Stayed 3 nights in Dec 2023
Response from Dara on 1 Jan 2024
Many thanks for staying and perfect review with us, we hope to see you again on next opportunity.Best regards

10/10 Excellent

STARK

Stayed 1 night in Jun 2021
Response from Phanith on 18 Jun 2021
Dear Jeffrey Stark, Thank you for spending your valuable to share your experience with another traveler, our entries team is very much appreciated and looking forward to welcoming you back again in the near future. Best regards Phanith ( Mr )

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great spa experience!
Cute hotel tucked away off a main street. Great pool and spa services. Pick up a coupon to use at hotel restaurant and spa. Huge rooms with separate toilet / shower which is rare in this part of the world. Only downside was most of the staff did not speak English, which made it tough to get a car to the airport or negotiate rates.
Stayed 2 nights in Feb 2020
Response from JAM on 12 Feb 2020
Dear Alexa, Thank for spending your valuable to share your experience to another travelers, our entries team are very much appreciated and looking forward to welcoming you back again in the near future. Best regards, The management team.

8/10 Good

SS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is new and clean. Quality of staffs is very good. Food is not excellent but satisfactory. One big problem is lock of windows are poor and easily unlocked when shaking them. This means safety of rooms are not very enough.
Stayed 4 nights in Jul 2019
Response from JAM on 7 Aug 2019
Dear Valued Guest, thank for your kind feeback following your stay recently, these issues have been shared to the relevant department to fixed right away and hopefully we can give us the second to serve again. Best regards, The management team.

6/10 Okay

Thomas

Ordinary hotel for the price. Looking a bit tired. I was upgraded to a ground floor room with a terrace. Quiet, reasonable location, breakfast was mediocre breakfast room needs better a/c, bed mattresses hard as a rock. I hate that but many Asians like it.
Stayed 1 night in Jun 2019
Response from JAM on 6 Jun 2019
Dear Thomas, Greeting from Damrei Residence & Spa. thank for your kind feedback following your stay recently, we regretted to know that you were not satisfied with our hotel and hope you will give the second chance to serve you again and look forward to welcoming you back again. Best regards, Management team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The room was great and the employees where friendly and helpful, only problem was they where doing maintenance on the pool and it was empty, they where filling it up as I was leaving.
Stayed 4 nights in May 2019
Response from JAM on 31 May 2019
Dear Valued Guest, Thanks for your kind feedback following your recent stay, we are sorry to hear that our swimming pool was under renovation and made your stay inconvenience but now our swimming pool was done and looking forward to we coming you back again next time. Best regards, The management team.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from JAM on 2 Apr 2019
Dear valued guest, Thank for your great feedback, hope you see you soon. Best regards, The management team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, new hotel, but poor sound insulation make it noisy ( you’ll hear evertying ibcluding your next door giests)
Stayed 2 nights in Mar 2019
Response from JAM on 6 Mar 2019
Dear Valued guest, Thank you very much for your kind feedback following your stay, also regret to hear that our services were not meet your expectations and looking forward to welcoming you back again. Best regards, The management team.

8/10 Good

John

Pleasant surprise. The room was very good, with a lovely garden view. Location was just 2 blocks from the river passing through Vietianne. Breakfast was excellent with a chef to custom prepare your eggs, or omelet as you choose. Overall I would recommend this hotel for the cost\benefit ratio.
Stayed 3 nights in Oct 2018
Response from JAM on 20 Nov 2018
Dear John, Thanks for you choosing Damrei Residence & Spa for a recent stay Siem Reap. thank you very much for the kind feedback and looking forward to welcoming you back again. Best regards, Management team.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 Min Walk To Pub Street. Superb Hotel.
Damrei Residence & Spa is a calm oasis in Siem Reap. The staff at check-in are very attentive and assist with ensuring you cool down from the heat. The rooms are large with premium television channels and comfortable beds. The air-conditioning is fast and quiet. The wireless internet is perfect as well. There is a small fridge in your room to keep drinks cold. We had a balcony and it was nice to dry our swim suits after using the nice pool. There was a small outdoor gym, but we never used it. The breakfast buffet was excellent, but the highlight of this hotel is looking at the crocodile farm next door. It was so strange, yet awesome to see and peek at the crocs in their element relaxing. I loved this hotel and will stay at again.
Stayed 1 night in Aug 2018
Response from JAM on 20 Aug 2018
Dear Raymond, Thank you very much for your kind feedback, especially for writing us the best reviews, our team are really appreciated and hope your holiday will be enjoyable and memorable. we look forward to welcoming you back again in the near future. Best regards, Management team.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 3 nights in Dec 2023
Response from JAM on 19 Jan 2024
Dear Patrick ,Greeting from Damrei Residence and spa!thanks for your spending valuable to write us a good review our team are really appreciated and looking forward to welcoming back again in the near future.Best regards,Damrei family

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広々としたお部屋でお掃除も丁寧で快適でした。 スタッフの方々もいつもにこやかで感じがよく、親切にしていただきました。 朝食の種類も多く、とても美味しかったです。 場所はアンコールワットにもシェムリアップの繁華街にも少し遠いため、トゥクトゥクでの移動が必要になります。 空港送迎が片道無料との事でしたので予約の際にお願いしておりましたが、忘れられていたようです。空港で困っている私たちを見かねた現地の方が、ホテルまで電話をして頼んでくれました。宿泊の直前に再度確認した方がよさそうです。
Stayed 2 nights in May 2019
Response from JAM on 21 Sept 2019
Dear Valued Guest, thanks for your valuable time write us the great review, we are glad you had a great experience with us and look forward to welcoming you back again. Best regards, The management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great hotel
Excellent service, breakfast and pool. The hotel is 20 minutes away from the city center although at walking distance.
Stayed 3 nights in Aug 2019
Response from JAM on 15 Aug 2019
Dear Valued Guest, Thank for your great feedback following your stay recently, our team was really appreciated your comment and looking forward to welcoming you back again. Best regards, The management team.

8/10 Good

Chi Shun

Liked: Cleanliness, staff & service
Disliked: Room comfort
空調不足
房間空調太熱，難以入睡
Stayed 4 nights in Apr 2019
Response from JAM on 20 May 2019
Dear Valued guest, Greeting from Damrei Residence & Spa! thank for your great feedback following your recent stay, we look forward to welcoming you back again. Best regards, The management team.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel
Hôtel exceptionnel, propreté et confort irréprochables. Ce n'est rien par rapport à l'accueil du personnel, toujours disponible et agréable sans obséquiosité. Aucun bémol au séjour. Un des rares hôtels dans lesquels on reviendrait à coup sûr. À recommander.
Stayed 3 nights in Aug 2018
Response from Jam on 8 Aug 2018
Dear Javier, thanks for your kind feedback, we deeply appreciated your comments and look forward to welcoming you back again. Best regards, Management team.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near downtown, good hotel
Just 2 years old hotel, helpfully staff, very good breakfast
Stayed 4 nights in May 2018
Response from JAM on 15 Jun 2018
Dear valued guest, thanks for your kind feedback, we deeply appreciate your comments. Best regards, Managment team.