Shumen Fortress

It says all inclusive but don’t let it fool you. I knew that this place was joke when we arrived. It felt like none of the workers didn’t have slightest clue how to work in hotel. For example our passports were left unattended on counter while we took our stuff to the room. Room AC didn’t work. I also didn’t like our balcony was shared with other room. Drinks were the biggest joke. Soft drinks were completely passed, warm, disqusting. There were 3 taps of beer: one at pool bar, one at restaurant and one at sky bar. None of them had any beer during our stay. Only alcoholic drinks were random spirits mixed with the same bland warm soft drinks. I felt also that they don’t clean the glasses well. Twice the bartender just poured to dirty glass. Remarks about swimming pool: Filthy water, also dangerous for kids due to missing floor drain cover and some broken tiles. I enjoyed to swim however after hot day. The best part of the hotel is view from Sky bar. I wish though someone would have told the existence of it, we found it when it was already dark. One last thing: the drone photo shows mainly neighbour hotels premises. This got me fooled thinking that it would be bigger holiday complex.. Dinner was not horrible, about school lunch level though. Make sure to be in queue when food is served, it will run out eventually. Breakfast was very simple but passable. I’m glad our stay was just one night. I can’t believe seems like travel agencies are arranging package tours here..

Very nice clean modern room, staff were helpful although limited English speaking on reception at later check in time. Breakfast was fantastic. Pool looked nice, although too cold for us to try and use. Limited utensils in room however, need a few more. Too far out of Varna City, had to get taxi's everywhere. One restaurant in walking distance but was out of season so limited opening hours. Same for hotel on site restaurant in the evenings. Supermarket just down the street which was very helpful.

Nice staff , good location , comfortable room .