- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super disappointing. After reading the positive reviews, I was initially excited to stay here. Unfortunately, the hotel staff lacked training and fell way below expectations. First, my hotel room on the 6th floor stunk of sewage and feces. There was a strange grinding noise directly above - on what would be the 7th floor - a sound of grinding metal followed by the putrid smell of feces. A nice gentleman at the reception offered to change my room to the 5th floor - unfortunately, it did not do any better smell-wise. The feces smell persisted, but to a slightly lesser extent. This room had a door to a balcony and unfortunately the door was riddled with holes and so my evenings were spent with all sorts of night critters (including cockroaches). Second, the dining experience was good food-wise but service again fell short. The lady serving us lacked basic training and constantly shifted items around on our table - including potted plants and water bottles. Third, the masseuse at the spa lacked basic massage training. I requested their signature massage which was a rip off and stressful due to the masseuse’s non-stop comments on my ”fair” skin and questions on why I am not married yet. Fourth, the duty manager, Miresh, refused to refund one of the guests in my party for an additional night “due to hotel policy” (even though we had notified Miresh upon check in that we were shortening our stay by 1 day). BEWARE TRAVELERS STAY AWAY FROM THIS DYSFUNCTIONAL HOTEL!