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Reviews of Hotel Prestige

3 out of 5
Hotel Prestige
The Mall, Shimla

Reviews

5.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 3 out of 6 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible black mold hotels .com refused a refund!!
This place is disgusting stay away...and hotels.com dsnt stand with their patrons !!! I recieved no refund for this health hazard !!! I did however become very ill w a respiratory infection for 3 days after leaving!!! Hotels.com said these pics are from a deluxe room!!!
Stayed 2 nights in Jul 2022
Response from manager on 18 Jul 2022
We apologize for inconvenience caused by us, but this was not the room we reserved for you.We reserved a super deluxe room with sunny side for you. You yourself choose this room to stay.

10/10 Excellent

Ashok Kumar

Stayed 1 night in Jun 2022

2/10 Terrible

Prakash

Disliked: Cleanliness, amenities, property conditions & facilities
The staff try hard, but totally untrained. Clearly the management takes no interest in day to day service at the property. I walked into this room, with food stains on the table, no soap or toilet paper. The TV was old and remote broken. The access to the hotel is the worst part - through winding stairs at multiple levels.
Stayed 1 night in May 2022
Response from manager on 31 May 2022
Your feedback is extremely valuable to us and we thank you for taking the time to review. We are looking forward to exceeding your expectation on your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from manager on 31 May 2022
Your feedback is extremely valuable to us and we thank you for taking the time to review. We are looking forward to exceeding your expectation on your next visit

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from SURAJ on 5 Dec 2019
Your feedback is extremely valuable to us and we thank you for taking the time to review. We are looking forward to exceeding your expectation on your next visit

8/10 Good

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Hotel is good - clean rooms, the bathrooms are also very clean. The approach to the hotel from Mall Rd is not very easy - lot of stairs to go down and up. Also the surroundings outside the hotel are not very clean. The hotel itself is very nice.
Stayed 1 night in Jul 2019
Response from SURAJ on 8 Aug 2019
Your feedback is extremely valuable to us and we thank you for taking the time to review. We are looking forward to exceeding your expectation on your next visit