Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Polo Orchid Resort Cherrapunjee

3 out of 5
Polo Orchid Resort Cherrapunjee
Mawsmai-Nongthymmai, Sohra, Nohsngithiang Falls, Mawsmai Elaka, Shillong, Meghalaya

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Aug 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in Cherrapunji...!
Booked a trip for my parents to visit Assam and Meghalaya. As part of that trip, we booked this hotel in Cherrapunji for them for 3 nights. They couldn't have been happier. From the hospitality of the chef to the comfort and views of the dew drop room, they loved every aspect of their stay. Would highly recommend the hotel. You get what you pay for in this case...!
Stayed 3 nights in Nov 2021

8/10 Good

Milan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay. Internet service must be improved. Hot water must be available 24 hours in the room toilet .
Stayed 5 nights in Nov 2019
Response from Guest Relation Executive on 25 Nov 2019
Dear Guest, Greetings from Polo Orchid Resort Cherrapunjee! It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services & facilities that we are known for. Thank you for taking time out to review us. We are constantly trying to improve our services to serve our Guests better. Thank you for your excellent review. It will be our distinct privilege to serve you in the near future. With Best Regards Guest Services Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
expensive for the facilities available. Wonder architecture of dining hall. Perfect view of 7 sisters fall.
Stayed 1 night in Dec 2017
Response from Guest services on 5 Jan 2018
Dear Guest, Thank you for giving us ratings and reviews. We appreciate the time you took to share them with us on EXPEDIA. We are glad that you liked the view of 7 sister falls. We hope that you must have enjoyed your stay with us. We are happy that we are able to live upto your expectation. Thank you for choosing Polo Orchid Resort. We value your patronage and look forward to welcome you back. Warm Regards

10/10 Excellent

Madhuvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017
Dear Guest, Thank you for giving us the opportunity to serve you during your stay at Polo Orchid Resort, Sohra, Cherrapunjee! Your feedback is of utmost importance to us as they help us to strive harder in achieving service excellence. We are extremely happy to know that we met your expectations. We look forward to welcome you back in near future. Sincerely Gunjan Kumar General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
AVERAGE STAY
ONLY THE MAIN THING ABOUT THIS PROPERTY IS ITS LOCATION. AND ALL OTHER THINGS ARE AVERAGE. IF YOU CAN WAIT FOR AN HOUR FOR FOOD (LUNCH AND DINNER) THEN IT IS FINE, OTHERWISE GOD KNOWS YOU WILL GET FOOD SERVED TO YOUR ROOM OR IN THE RESTURANT OR NOT. ONLY TWO GUYS ARE GOOD IN THE CAFETERIA 1. DEEPAK & 2. PRADEEP. THESE TWO GUYS ARE CLEANING THE TABLES, PICKING UP USED UTENSILS, TAKING YOUR ORDER AND SERVING YOU FOOD AND MORE OVER LISTENING THE COMPLAINTS OF ALL THE GUEST. THERE IS NO CLEANER, NO WAITER, NO MANAGER IN THE RESTURANT, WHO WILL DO ANY KIND OF HELP TO THE GUEST. YOU WILL SEE BOTH OF THEM FROM 6.30AM TO 11.00 IN THE NIGHT.
Response from Gunjan Kumar on 17 Jun 2017
Dear Guest, We apologize for the unpleasant experience and inconvenience caused to you. We have noted your concerns and assure you that appropriate steps will be taken to address these issues as required. We look forward to welcoming you back at the our Resort and rest assured’; we will offer you the best of services. Sincerely Gunjan Kumar General Manager

8/10 Good

Atul KrGuwahati

Liked: Cleanliness, property conditions & facilities, room comfort
The location is excellent.Hotel Staff quality should be improve. Breakfast items should be increase. Other then that no comment

6/10 Okay

vinod

Overpriced for the quality, service & location

10/10 Excellent

Yumiko