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The Ritz-Carlton, Shenzhen

Photo gallery

Featured image
Seasonal outdoor pool, free pool cabanas, pool umbrellas
View from Room
In-room dining
Premium bedding, down duvets, minibar, in-room safe

Overview of The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

  • Popular LocationCoco Park4 min walk
  • Popular LocationShenzhen Convention and Exhibition Center15 min walk
  • Popular LocationShenzhen City Hall16 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)54 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Futian neighbourhood, The Ritz-Carlton, Shenzhen is connected to a shopping centre. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Wutong Mountain, while Splendid China Folk Village and Window of the World are popular local attractions. Happy Valley and Dafen Oil-Painting Village are not to be missed.
Popular Location

What's nearby

  • Coco Park - 4 min walk
  • Shenzhen Convention and Exhibition Center - 15 min walk
  • Shenzhen City Hall - 16 min walk
  • Shenzhen Civic Center - 2 min drive
  • Huanggang Border Crossing - 11 min drive

Getting around

  • Shenzhen Convention and Exhibition Center Station - 1 min walk
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 38 min drive

Restaurants

  • Flavorz — 1 min walk
  • Xingli — 1 min walk
  • Brotzeit - 3 min walk
  • New York Pizza Delivery - 7 min walk
  • Baia Burger Concept - 10 min walk

About this property

The Ritz-Carlton, Shenzhen

5-star luxury hotel connected to the convention centre in Futian
This hotel features 3 restaurants, a full-service spa and a nightclub. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 280 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include sitting areas, 24-hour room service and TVs.
The Ritz-Carlton, Shenzhen offers 280 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and DVD players. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include minibars and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Off-site parking available (CNY 60 per day)
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 2 hot tubs
  • Aerobics classes
  • Full-service spa
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference centre (16243 square feet of space)
  • A meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bath seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 450.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 217 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 450.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 226 out of 305 reviews
5 - Excellent 74%
Rating 4 - Good. 61 out of 305 reviews
4 - Good 20%
Rating 3 - Okay. 10 out of 305 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 305 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 305 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star, faultless service
Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Stayed 1 night in Jun 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Stayed 2 nights in Jun 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Shenzhen
Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.
Stayed 3 nights in Dec 2019