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Overview of Sheraton Shenzhen Futian Hotel

Photo gallery

Guest reviews

4.1 / 5Very Good
337 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationCoco Park7 min walk
Popular LocationShenzhen Convention and Exhibition Center11 min walk
RestaurantZacub3 min walk
RestaurantNew York Pizza Delivery4 min walk
AirportShenzhen (SZX-Shenzhen Intl.)22 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 1 King Bed
    Show details
  • Deluxe Room, 1 King Bed, Business Lounge Access

    Deluxe Room, 1 King Bed, Business Lounge Access

    Room amenities

    • 517 sq ft
    • Sleeps 2
    • 1 King Bed
    Show details
  • Deluxe Room, 2 Double Beds, Business Lounge Access

    Deluxe Room, 2 Double Beds, Business Lounge Access

    Room amenities

    • 517 sq ft
    • Sleeps 2
    • 2 Double Beds
    Show details
  • Superior Room, 1 King Bed

    Superior Room, 1 King Bed

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 1 King Bed
    Show details
  • Superior Room, 2 Double Beds

    Superior Room, 2 Double Beds

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 2 Double Beds
    Show details
  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 517 sq ft
    • Sleeps 2
    • 1 King Bed
    Show details
  • Deluxe Room, 2 Double Beds

    Deluxe Room, 2 Double Beds

    Room amenities

    • 517 sq ft
    • Sleeps 2
    • 2 Double Beds
    Show details
  • Club Studio Suite, 1 King Bed, Business Lounge Access

    Club Studio Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 807 sq ft
    • Sleeps 3
    • 1 King Bed
    Show details
  • Executive Suite, 1 King Bed, Business Lounge Access

    Executive Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 915 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Club Suite, 1 King Bed, Business Lounge Access

    Club Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 915 sq ft
    • Sleeps 3
    • 1 King Bed
    Show details

About this area

Shenzhen

Located in Futian neighbourhood, Sheraton Shenzhen Futian Hotel is connected to a shopping centre. The area's natural beauty can be seen at Lianhua Mountain Park, while Shenzhen Concert Hall and Guan Shanyue Art Museum are cultural highlights. Window of the World and Happy Valley are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Our guests love the hotel's convenience for public transport: Shenzhen Convention and Exhibition Center Station is 3 minutes by foot and Gangxia Station is 9 minutes.

Popular Location

What's nearby

  • Coco Park - 7 min walk
  • Shenzhen Convention and Exhibition Center - 11 min walk
  • Shenzhen City Hall - 12 min walk
  • Shenzhen Civic Center - 18 min walk
  • Shenzhen Concert Hall - 2 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Convention and Exhibition Center Station - 3 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 22 min drive

Restaurants

  • Mezzo Italian Restaurant — 1 min walk
  • The Exchange Restaurant — 1 min walk
  • Zacub - 3 min walk
  • New York Pizza Delivery - 4 min walk
  • XPats Bar - 4 min walk

About this property

Sheraton Shenzhen Futian Hotel

Luxury hotel connected to the convention centre in Shenzhen with 2 restaurants
This smoke-free hotel features 2 restaurants, an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 290 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and minibars are standard, as are LCD TVs with satellite channels.
Sheraton Shenzhen Futian Hotel offers 290 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 218 for adults and CNY 109 for children
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Fitness centre
Indoor pool
Outdoor pool

Family friendly

Children's club (surcharge)
Dry-cleaning service
Indoor pool
Laundry facilities
Outdoor pool

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Korean
Russian

Business services

Business centre
Meeting rooms
Conference space (86112 square feet)

Outdoors

Garden

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Pillow menu
Premium bedding

Bathroom

Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

32-inch LCD TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Access via exterior corridors
Connecting rooms available
Desk
Free local calls
Free newspapers
Iron/ironing board
Safe
Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Renovations and closures

The following facilities are closed until further notice:
  • Bar/Lounge
  • Dining venue
  • Fitness facilities
  • Swimming pool
The following facilities are closed seasonally every year. They will be closed from 01 November until 31 March:
  • One of the swimming pools

Pets

  • Pets not allowed

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 218 for adults and CNY 109 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

Children aged 18 years old and younger are not permitted at this property. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

  • Sheraton Shenzhen Futian Hotel
  • Sheraton Shenzhen Futian
  • Shenzhen Sheraton
  • Sheraton Shenzhen
  • Sheraton Shenzhen Futian
  • Sheraton Shenzhen Futian Hotel Hotel
  • Sheraton Shenzhen Futian Hotel Shenzhen
  • Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Guest reviews

4.1

Very Good

5 - Excellent
140
4 - Good
132
3 - Okay
42
2 - Mediocre
13
1 - Poor
10
4.3
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location, very friendly staff. Gym and pool were under renovation which was not disclosed at the time of the booking but there is a smaller temp gym and was offered to use the pool facilities at the St. Regis 👍

Stayed 2 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

reat service, not luxurious

This is a nice, clean hotel that takes great care of their guests. I had several special requests during my 5 days stay which they were always happy to accommodate whether the check in person, Lucky, the concierge staff who helped me send FedEx which is not so easy for a foreigner, the cleaning staff, the F and B manager and even the wait staff. Staying there for 5 days and eating the buffets for every meal since I was there for a conference, I did find that the variety of food could have been improved. The Italian restaurant, Mezzo, also needs to improve its offerings in my opinion. Overall, it is not particularly luxurious from Western standards.

Stayed 4 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The sign of hotel was not obviously shown in front of the hotel, so we needed to take some time to look for it. We celebrated our anniversary there and the hotel put in some romantic decorations and offered us a complimentary cake which was very delicious, we really appreciated it. Overall the hotel was great, if the buffer breakfast could provide more varieties then it would be excellent.

Stayed 1 night in Dec 2019

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

the rooms smelled

Stayed 3 nights in Oct 2019

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

The hotel and location is great. The room was huge, a very pleasant surprise. The shower wasn’t great as just a shower wand and the water wasn’t hot. The room was freezing and the temperature control wasn’t working well. There was mould under the mirror in the bathroom

Stayed 2 nights in Oct 2019