Posted 2 Jan 2019 on Hotels
Really nice hotel, we stayed in A block with sea facing view. They upgraded our room for free, the reception desk was really helpful and they’re really nice people. We found a few stains on the counters and they put us in a smoking room or smoking floor with a baby, which was very annoying - the room stank of smoke and neighbours blew smoke into the room which made me angry as a father of a young child although that shouldn’t be enough to discount the hotel’s review score and all the other ways they tried to make us feel welcome. I’d recommend staying at this hotel.
Comment from Hotel Management
23 Jan 2019 by Justin Wang, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us.
Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment about the Smooking has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!
Kingkey Palace Hotel Shenzhen