Dear Valued Guest, thank you for taking your valuable time to share your positive comment with us. We are so glad to know that Snow and Maxim's service has won your recognition. We look forward to welcoming you once again!

Dear Valued Guest, thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. We shall continuously endeavor to improve our products and services in the future.

Dear Valued Guest, thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with your recent stay, which we would like to convey our most sincere apologies. If you could provide us more detail it shall be highly appreciated. Please rest assure that your kind comments shall be appropriate addressed , so we may have the opportunity to provide you with the standard of service during your next visit.

Dear Valued Guest, thank you for taking your valuable time to share your positive comment with us. We are so glad to know that our service has won your recognition. We look forward to welcoming you once again!

Dear Valued Guest, thank you for sending us your feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding Wifi didn't work and the staff language barrier for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such constructive comments and we shall continuously endeavor to improve our products and services commensurate with a Kempinski Hotel.

Dear Valued Guest, thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.

Dear Valued Guest, thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.

Dear Valued Guest, Thank you for staying with us during your recent visit to Shenzhen. We are sincerely pleased that you were content with our products and services. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Dear Valued Guest, thank you for taking your valuable time to share your positive comment with us. We look forward to welcoming you once again!

Dear Valued Guest, Thank you for sharing your comment with us. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Dear Valued Guest, Thank you for staying at the Kempinski Hotel Shenzhen during your recent visit to Shenzhen.We wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. Many thanks for your valued patronage and we look forward to welcoming you once again!

Dear Valued Guest, thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.

Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. Many thanks for your valued patronage and we look forward to welcoming you once again!

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. We sincerely trust the unfortunate experiences encountered during your recent stay with us will not deter you, or your colleagues, from choosing the Kempinski Shenzhen once again in the future so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations. Best regards,

Dear Valued Guest, thank you for staying with us during your recent visit to Shenzhen. We are sincerely pleased that you were content with our products and services. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Dear Valued Guest, thank you for sending us your feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the staff issue for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such constructive comments and we can assure you we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel. Once again, please accept our sincere apologies for the inconvenience during your recent stay and if we can be of any assistance, in any way, please do not hesitate to contact us at any time of your convenience. Best regards,

尊敬的宾客:您好！非常感谢您对我们酒店的选择，同时很感谢您的宝贵意见和建议，我们会努力改进，为您提供满意的服务是我们的职责，期待您的再次光临，我们会为您提供更优质的服务!

Dear Valued Guest, Thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with check-in/out process and a-la-cart menu varieties for which we would like to convey our most sincere apologies. Please rest assure that your kind comments shall be appropriate addressed and related training shall be conducted wherever needed, so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations during your next visit. Best regards,

Dear Valued Guest, thank you for sharing your comment with us. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Dear Valued Guest, thank you for sending us your feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding no smooth check-in/out for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such constructive comments and we can assure you we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel.

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. We sincerely trust the unfortunate experiences encountered during your recent stay with us will not deter you, or your colleagues, from choosing the Kempinski Shenzhen once again in the future so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations.

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such in the future. Once Again, my profound apologies and I look forward to having the opportunity to welcome you back to the Kempinski Hotel Shenzhen in the not too distant future.

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such in the future. Once Again, my profound apologies and I look forward to having the opportunity to welcome you back to the Kempinski Hotel Shenzhen in the not too distant future. Best regards,

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such in the future. Once Again, my profound apologies and I look forward to having the opportunity to welcome you back to the Kempinski Hotel Shenzhen in the not too distant future. Best regards,

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff has been addressed with the concerned and necessary retraining is taken place to avoid such in the future. Once Again, my profound apologies and I look forward to having the opportunity to welcome you back to the Kempinski Hotel Shenzhen in the not too distant future. Best Regards,

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Thanks for staying with us.

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards