Once I finally made it (as the various maps did not have it in the correct location), all went well.
Friendly greeting. Much help, including being guided to the room. Very clean. For a first in a hotel with carpeting, no notable carpet stains!
I opted for the least expensive room, as the size and design was exactly the same as the next price up, and had a lovely view of the building next door. (I'm thinking that's the difference - not a real issue for me.)
Being a transition time of year for temperature, the cooling air was not on and it was a bit stuffy (even with fan on) until into the night. Mattress was not hard, but was still quite firm. My refrigerator didn't work well, but we came up with a solution to keep items chilled until I needed them. Plenty of space. Bathroom was a nice size.
Breakfast buffet has great variety and a pleasant atmosphere. Not that far from a subway station, also.