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Reviews of KITAKOBUSHI SHIRETOKO Hotel & Resort

3.5 out of 5
KITAKOBUSHI SHIRETOKO Hotel & Resort
172 Utorohigashi, Shari-cho, Shari, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 178 reviews" "
Rating 8 - Good. 27 out of 178 reviews" "
Rating 6 - Okay. 17 out of 178 reviews" "
Rating 4 - Poor. 16 out of 178 reviews" "
Rating 2 - Terrible. 4 out of 178 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wing Kau, Laguna City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seaview rooms offer panoramic ocean view including two of the great attractions (ie rock and cape). Surprisingly front desk rejected our requests for Sapporo bus and tour reservations or even checking the status of tour ship departures. They just focus on delivering good services within the hotel.
Stayed 2 nights in Oct 2023

6/10 Okay

CHEN

Stayed 2 nights in Sep 2023

10/10 Excellent

Prabhu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Heather

Stayed 1 night in Mar 2022

10/10 Excellent

Heather

Stayed 1 night in Mar 2022

10/10 Excellent

Nobuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Belle, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it. A little pricey for a commoner like me but definitely worth it. Highly recommended!!!
Stayed 1 night in Feb 2020

8/10 Good

elo, hong kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have booked a room for 3 people and there were amenities set up for 2 people only in the room, it was some effort to communicate with the front desk to get things sorted. Other than that, it was nice experience, the onsen was good and the buffet offered great variety and quality food.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great rooms & cuisine but poor reception manners
Always a great visit due to the rooms and cuisine. This time though the hotel had hired some rather junior staff into the reception and as concierges who simply neglected helping with luggage and tried even to ignore requests made for it so the staff could use some basic trainings. The difference in service levels met here vs. elsewhere on my travel was just embarrassing for a rather luxurious establishment. The staff & cuisine in the restaurant were top notch though and the rooms just splendid.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
We enjoyed the facilities, restaurant and environment of this resort. It's located in a good location in Shari. However, it was such an disappointment when we found our room was an old Japanese style instead of the modern Western style shown on the property's website and the booking agent Expedia's. The description and pictures from the Expedia's booking page are somehow misleading. I'd rather choose another booking agent if I knew this mismatch.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable room but poor food
The location and the facilities of the hotel were fine. My main problem with the hotel service was the dinner option. I stayed there for two nights, and the only restaurant that was open was the Japanese restaurant, Hoan, and they served a buffet only. The Grill restaurant was closed on both nights. The café was closed on the second night. Most of the nearby restaurants were closed after 5pm. Apparently, the hotel is understaffed. The hotel staff also speak very limited English.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Easy place to stay, excellent location.
Excellent location, right by the harbour, (whilst other hotels are mostly set back up the hill). Our rooms had balconies with private onsens overlooking the harbour - wonderfully relaxing! The buffet restaurant was huge but had lots of choice. Staff were very helpful. There are convenience stores and a post office right outside the main entrance which is great if you are travelling around, as we were. Easy hotel for western tourists but still plenty of Japanese character.
Stayed 2 nights in Aug 2018

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Should be much better, considering the high price
There is not much in Utoro Onsen town and this hotel was at least handy to buses etc. One problem is that there are not many eating choices outside the hotel and it was very expensive to dine in. The buffet dinner was not good value and the food was ordinary and many times not hot when it should have been.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent breakfast and fabulous onsen
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hot spring hotel, on the top there are 4 hot springs in total, love the open air one so much

10/10 Excellent

Chen Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand as the name says
The buffet breakfast and dinner were excellent.

8/10 Good

Ruri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジにて、飲み物が充実感があり、リラックスできましたー
Stayed 1 night in Mar 2024

6/10 Okay

Mana

Liked: Cleanliness, staff & service, property conditions & facilities
お風呂場にも子供用のシャンプーがあり、オムツゴミ箱や他にも子供用レンタルができて、助かりました。食事はバイキングだけど、品数が少なく、生の海鮮がメインだったので、子供はほとんど食べれませんでした。人が混雑することもなく、すぐ取れるところは良かったです。
Stayed 1 night in Mar 2024

10/10 Excellent

KA kuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Hitomi

Stayed 1 night in Feb 2024

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities
食事、フリーオーダースタイルになっていて、量、味付も良かったです。温泉、サウナもありゆったり出来て良かったです。スタッフも対応も良かった。
Stayed 1 night in Feb 2024

10/10 Excellent

Akio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ka Kui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good food,
Stayed 1 night in Nov 2023

10/10 Excellent

CHIH MING

Stayed 1 night in Oct 2023

10/10 Excellent

hiroe

Liked: Cleanliness, staff & service, property conditions & facilities
別館の泊まりで、隣の足音、ドタバタが響いてた。食事はとてもおいしくいただきました。
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地とビュッフェが素晴らしい
スタンダードツインの部屋は、暗く閉塞感があり、ビジネスホテルのようでした。恐らく古いのをそのまま使っているのでしょう。 もうひとつ予約したオホーツク倶楽部の方は、部屋は新しく、海が見えて景色も素晴らしかったです。 朝食・夕食はどちらの部屋も同じビュッフェで、今まで宿泊した旅館のビュッフェの中では１番でした。種類はさほど多くはなかったのですが、素材も良く、美味しいものに絞っている感じがしました。 場所は港の真ん前で、知床クルーズ乗り場への行き来にも便利でした。
Stayed 1 night in Sep 2023

8/10 Good

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Chieko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2020年宿泊し、今回で2回目の滞在。 露天風呂付き客室は最高。 ・前回大変良かった思い出があるグリル知床で2日間ディナーをしたが、前回と比べるとすこし残念だったのが正直な感想。 と言うのは、リニューアルオープンしたセミビュッフェスタイルのディナーを初日にし、 その内容が良かったため、グリル知床でのディナー内容との差が大きくは無かったためそう感じたのかもしれない。 ビュッフェスタイルは慌ただしいのであまり好みでは無いのでグリル知床でのディナーを選んだが、もう少し差別化・オリジナリティがあればいいのにとは思った。 例えば、ビュッフェと使ってるお肉は同じか？ だとしたら、プラス料金払ってグリル知床にしなくても良いかなと思ってしまう。 ・朝食は毎日同じメニュー、スープくらいは変えてもいいのでは？と思った。 曜日ごとに変える等は出来ないものかな？と思った。 なぜなら最低でも2泊するお客さんが大半だと思うので。 ディナーのセミビュッフェスタイルはフードロスを防ぐにはとても良い案だと思う。
Stayed 3 nights in Sep 2023

10/10 Excellent

Tsuyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊者専用のラウンジがすごい！朝食バイキングも感動！ 知床そのものが道内の主要都市から遠すぎるのがネックだが 一度は泊まるべきホテルです。
Stayed 1 night in Sep 2023

8/10 Good

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いホテルです。 快適に過ごせます、個人的には食事に海鮮を増やしてもらえたら嬉しいです。
Stayed 1 night in Aug 2023

10/10 Excellent

Junko

Stayed 1 night in Sep 2023

2/10 Terrible

??

Stayed 3 nights in Aug 2023

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の心遣いが最高でした。
Stayed 2 nights in Jul 2023

4/10 Poor

RURIKO

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

kwok wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

isao

Stayed 1 night in Jul 2023

8/10 Good

Jackie Siu Man

Stayed 1 night in Jul 2023

10/10 Excellent

yu chen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很滿意
是一間服務很好的飯店，晚餐早餐都很好吃。乾淨整潔我喜歡，有機會我還會再去住。
Stayed 2 nights in Jun 2023

10/10 Excellent

Kazuhisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

KYUNGHWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식이 너무 좋았어요
조식이 너무 좋았어요
Stayed 1 night in Jun 2023

10/10 Excellent

YI-YA

Stayed 1 night in Jun 2023

10/10 Excellent

toshio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
バイキングが素晴らしい
Stayed 1 night in Jun 2023

10/10 Excellent

KANAYA

Stayed 1 night in Jun 2023

10/10 Excellent

mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
全てにおいて、素晴らしかった。是非また宿泊したい。
Stayed 1 night in Jun 2023