Shangrila Resort & Waterpark

Very nice place will stay again

We had a very pleasant stay at the hotel. The check-in was quick and efficient, and the food at the restaurant was very good. The staff were excellent—friendly, attentive, and always willing to help. A special mention to Duty Manager Haneef, who went out of his way to assist my mother, who uses a wheelchair. His kindness, care, and personal attention were truly appreciated and made our stay much more comfortable. The only downside was the soundproofing between the rooms, as we could quite clearly hear noise from the next room. Improving this would make the overall experience even better. Overall, a very good experience, especially thanks to the wonderful staff and exceptional service from Haneef. Highly recommended.

Really terrible property. Carpet torn many places, roof leaking, not clean. Room was very noisy with Disco club noise until 3 am.