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Reviews of Luxemon Hotel（Pudong Shanghai）

4 out of 5
Luxemon Hotel（Pudong Shanghai）
357 Song Lin Road Pu Dong New, Shanghai, Shanghai

Reviews

7.2

Good

Rating 10 - Excellent. 35 out of 220 reviews" "
Rating 8 - Good. 102 out of 220 reviews" "
Rating 6 - Okay. 52 out of 220 reviews" "
Rating 4 - Poor. 17 out of 220 reviews" "
Rating 2 - Terrible. 14 out of 220 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ended up getting upgraded to an executive suite! Awesome location!
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled mouldy. Furniture was all rotten and chipped, no iron in the room. Worst of all, the a/c would shut off in the nite.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
24 hour trip
I only stayed for the afternoon as my visa was denied and I couldn't stay longer. But I had a shower and a nap amd the hospitality was quite good. Great location if you are an NYU Shanghai parent
Stayed 1 night in Aug 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good hotel. Would revommenf
Stayed 5 nights in Jul 2019

6/10 Okay

Aliana, Macau

Business traveller
The property was walking distance to my business venue. The front office manager had attitude problems.
Stayed 20 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to NYU Shanghai!
This hotel is super close to NYU Shanghai. If you're visiting someone at the school, then this is the place to stay. There are street food vendors close by (yummy food), and a Family Mart just a short walk away. The Metro is about a 10 minute walk.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Room is showing its age. Bathroom fixtures loose and shower head also loose and leaking.
Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Staff in the front desk can’t speak english. Very hard to communicate w/ them esp. if you need something or if your need some information. We had a hard time looking for the airport transfer driver we booked directly from the concierge of the hotel.
Stayed 3 nights in Apr 2019

10/10 Excellent

Diana, Virginia, US

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because there were a big group booking, I end up got a free upgrade to the executive floor. Walking distance to Lujiazui Financial district and subway station. New York University Shanghai Campus and Shanghai Future Exchange Center are just across the street from the hotel.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

P, USA

Liked: Cleanliness, staff & service, property conditions & facilities
I would come back and stay at this hotel. It’s located about 40 minutes away from Pudong airport and located at a quite location. Staffs are nice but not very well English speaking. I asked for more drinking water and the lady ended up didn’t charge me (although the front desk said there’s additional charge). The concierge is very patiently helped me find a tour (although sometimes he got distracted trying to help other customers). It’s not his fault but Chinese customers don’t know much about waiting on their turn. You may find annoying sometimes. I ate twice at the hotel dining and wantan (雲吞湯）soup is not bad.
Stayed 3 nights in Feb 2019
Response from The Tong Mao Hotel on 9 Mar 2019
Dear Guest,Thank you for your comments and we are unremitting pursuit for your satisfaction. We will continue to make efforts to ensure the quality of our service and look forward to welcoming you back! Wish you have nice day!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Calvin, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 10 min walk to #2 subway. Spacious rooms. Worth the price.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

2/10 Terrible

Otto, Kobe Japan

Disliked: Staff & service
Because I was waited long time for check-in. Staff didn’t care if their guest
Stayed 1 night in Oct 2018

10/10 Excellent

NAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Comfortable bed, spacious room, quality services, and friendly staffs.
Stayed 9 nights in Aug 2018

8/10 Good

lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Good quiet hotel near the stock exchange although there are more luxurious options close by. The staff was helpful and friendly with limited English. Breakfast had both western and Asian options. There is an ATM in the lobby that will dispense cash from US debit cards as several banks across street don’t work with non-Chinese cards. About a 10min walk to century ave metro line which has several lines for convenient travel options.

4/10 Poor

JAMIE

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, the rest not so good
The room looks old. The hotel desperately needs a a few things changed. The shower cabin was old, moldy and barely functional; it brings the whole bathroom down. They show an exchange rate at the service desk but refuse to change money. Asked the concierge to call a taxi. They called a private car with no taxi rights and overcharged me with more than double rate and no receipt. I do not recommend this hotel for anyone.
Stayed 1 night in Nov 2017

4/10 Poor

Xian Ren

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel near to nothing
If you were to come back at 10pm and hungry. There is only a family market shop 80 m away.

8/10 Good

YUCHENG

Liked: Staff & service, room comfort
check actually location again
location on google map is wrong, it is a bit far from train station. got upgrade and had a big room. however, it is indeed a little old but service/staff is good.

8/10 Good

Patricio, Rye Brook, United States of America

Liked: Cleanliness, property conditions & facilities, room comfort
Good price

6/10 Okay

Retha, New York City

Liked: Cleanliness, room comfort
It could have been better
The staff at the front desk were not helpful. When I asked to change the doller to Chinese money, I was told to go across the street to the bank. At breakfast, the hostress were unfriendly asking me to pay immediately after sitting down at the table.

8/10 Good

ERIK, Aurora, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
The only issue is language problem but they managed to provide a great service

8/10 Good

Jim, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel for many years. It is convenient but not too expensive. After these many times I am comfortable with the facilities and staff.

8/10 Good

Paul, Los Angeles

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel near from new convention center
Non smoking room was good as quiet and clean. But facility was not proper workong.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well located in Pudomg
Comfortable and clean room dfadwfwecwecwcwecew

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Tongmao hotel Pudong Shanghai near Century Ave.
It is little bit far from "Centry Ave subway station" . 20 min by walk. Taxi is easy to get in and out. Room Temperature control is nothing. Nothing under control... It is too cold during the rainy nights. Shower drain is not working well... But not blocked...takes 5 min after shower to drain out. My room has two windows and bright great view. No restaurants and shops near hotel. But within 10 min walk area, i can find some foot message shops... gooood ! The North Korean restaurant at ground floor is expensive, old interiors and too noisy to enjoy foods. But 2nd floor restaurant is good and clean.

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Andrew, Cwmbran S.Wales

Liked: Room comfort
Tong Mao
Not really geared up for westerners. Good area to walk etc but for eating and drinking nothing much in the surrounding area. Hotel and room very nice. Ground floor restaurant give it a miss should of known as I was only person in there.

8/10 Good

Paolo Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JIm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for NYU campus
The hotel is right across the street from the NYU Shanghai campus. It is a great location if you plan to spend any time around there. It is a few blocks to walk to the nearest metro. The hotel itself is clean, the rooms are good sized, and the price is very reasonable. Not all of the staff speaks English, but in each case where we needed help they were able to find somebody to help us. The breakfast buffet is ok, nothing special. There are a couple coffee shops and a subway near by, but not a lot of other places to eat.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

scania

Liked: Cleanliness, room comfort
Fair visit
Hotel is convenient close to Shanghai International Exhibition grounds, but you need a cab or sometime the show/fair has buses. Not many "Westerns" the time I was there. Very few guests in the hotels restaurants so you have excellent attention and service. Food was just OK.... Language skills (English) very basic for anybody I encountered from the staff.

8/10 Good

Curtis, Grand Rapids, MI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
2days for business. Concierge was great. Price was good. Location is a 10 min walk to subway and western food, but nice and quiet. Stayed here before and will choose again.

10/10 Excellent

chartier, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry good
Air conditioner not work this time of year so very hot in room and they could speak better English ;)

2/10 Terrible

Sebastian, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!
This Hotel was such a bad choice!!!! The outside lookes very nice. But the rooms havent been cleaned properly in years. Black mold in the shower which can easily be wiped with a cloth. Dust eveeywhere, asked to me moved and the next room wasnt any better. The service was horrible.

6/10 Okay

US Traveller, West Linn

Disliked: Property conditions & facilities
Trip To drop off son at NYU
Great location. Across from NYU Shanghai.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Bill, Bk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel central to everywhere I needed to go. Very happy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Traveller, US

Disliked: Property conditions & facilities
Next to NYU Shanghai
We came to drop off our son at NYU. Location was excellent for that purpose. How ever place needs better service and maintenance. A drunk threw up on the 10th floor in front of elevator and slept their all night. Nobody had him moved and they did not clean up the place for three days.