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Reviews of Hongqiao Jin Jiang Hotel

5 out of 5
Hongqiao Jin Jiang Hotel
No. 5 Zunyi South Road, Changning District, Shanghai, Shanghai

Reviews

8.0

Very good

Rating 10 - Excellent. 105 out of 345 reviews" "
Rating 8 - Good. 165 out of 345 reviews" "
Rating 6 - Okay. 47 out of 345 reviews" "
Rating 4 - Poor. 15 out of 345 reviews" "
Rating 2 - Terrible. 13 out of 345 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good was my experience
My first issue was trying to find the hotel from the subway station. The map from the booking sight was incorrect. So was the Chinese map app. No taxi to be found for quite some time. After arriving, the check-in line was quite long, as was the wait. However, they did apologize and seemed sincere. The room was in wonderful condition for not-brand-new. Quite good. It had a comfortable feeling. Black-out curtains truly are. Bed was comfortable. The cleaning personnel were kind as well as thorough in their work. The breakfast buffet was quite good with great variety, with variations each day. I don't expect people in another country to speak my language. However, I was pampered here, as all at the front desk I worked with did, cooks spoke some, doorman spoke some, and the concierge I dealt with was fluent (all in English). Pleasant neighborhood. Subway 10 minutes away, food and shopping, plus plenty of trees. I don't usually say this, but I'd be happy to stay here again if the opportunity presented itself. It wasn't quite perfect, but it was very, very good.
Stayed 3 nights in May 2021
Response from Lily Gu on 14 May 2021
"Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel."

10/10 Excellent

hiroyoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Lily on 23 Dec 2020
尊敬的客人，您好！ 感谢您选择虹桥锦江大酒店，并满意此次入住，期待您的再次光临！

10/10 Excellent

Jason Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Lily on 14 Dec 2020
感谢您入住我们的酒店。非常感谢您的反馈！

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This was a beautiful hotel and we were treated very nicely. I would definitely stay here again.
Stayed 1 night in Aug 2020
Response from LLG on 12 Aug 2020
Dear guest, Thank you for giving us a good score and for taking the time to share you feedback with us. We are honored that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable.

10/10 Excellent

Ka Wing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free to upgrade the room. The hotel condition is good. It is slightly far away from Metro. There are many shopping centers nearby. The breakfast is good.
Stayed 3 nights in Jan 2020
Response from Manager on 21 Jan 2020
Dear Guest, Thank you so much for choosing Hongqiao Jin Jiang Hotel for your wonderful feedback. Hongqiao Jin Jiang Hotel provides a central location for travelers to meet and connect. With many fancy shopping malls around, our hotel is also an ideal place for shopping lovers. Our Chief Concierge and his team would be more than happy to assist you for any surrounding information. We look forward to welcoming you back to our hotel for another fantastic experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Manager on 17 Jan 2020
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

4/10 Poor

Gordon

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Manager on 6 Jan 2020
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 days for family vacation. Location is the best. Convenient access to everything including shopping, entertainment, dining and transportation. Very friendly and helpful staffs.
Stayed 4 nights in Dec 2019
Response from Manager on 26 Dec 2019
Dear Guest, Thank you for giving us a good score and for taking the time to share you feedback with us. We are honored that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable.

8/10 Good

Ying-Tzu

Liked: Room comfort
Stayed 1 night in Nov 2019
Response from Manager on 18 Nov 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 8 Oct 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Manager on 29 Sept 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Ngai Ching

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2019
Response from Manager on 16 Sept 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Francisco M F

Liked: Staff & service, room comfort
Good location yet reasonable priced
Staffs are friendly and helpful. Condition of the hotel needs an overall renovation.
Stayed 2 nights in Jul 2019
Response from Manager on 22 Jul 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2019
Response from Manager on 17 Jun 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Manager on 13 May 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Inspite of the inconvenience, but when brought it up with Jason, the assistant manager, it was promptly, professionally and swiftly rectified. It is but just right to put into consideration that such positive action be complimented accordingly. Highly recommended if you want a non-smoking hotel. Outstanding management team with very pleasing staff. Big quiet rooms with nice spacious bathrooms. They’re one of the very few hotels that give complementary water everyday and they also have one of the best tasting and very aromatic complementary coffee I every had in all my years of traveling! Located near several malls/shopping centers. But you’ll have to walk a bit further to get to restaurants and the station (15 min walk). You get what you see in the pictures. But it has a bit too many kinks for a 5-star hotel though. Since the hotel rooms needs bidet installed and a little renovation (it is an old hotel but definitely NOT worn down!) Hope they’ll fix the aircons since it doesn’t work as well as it should (had the temp. at 10C and all the settings set at cool +max but the room was still too warm for our liking) Will definitely be back! Thank you for making our stay enjoyable and memorable!
Stayed 5 nights in May 2019
Response from Manager on 22 May 2019
Dear Guest, Thank you for choosing Hongqiao Jin Jiang Hotel and share your experience with us. We sincerely apologize for the inconvenience caused by the air conditioner during your stay. n response to your feedback, we have communicated with relevant department to solve the problem, so as to ensure that such problems do not happen again. Thank you for your suggestion，please accept our sincerest apology from the bottom of our hearts. We look forward to you coming again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, and friendly staffs! The room was nice and clean!
Stayed 1 night in May 2019
Response from Manager on 13 May 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Manager on 26 Apr 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Manager on 22 Apr 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Ho

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2019
Response from Manager on 22 Apr 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had nice settings. The water pressure for the shower was low.
Stayed 2 nights in Apr 2019
Response from Manager on 16 Apr 2019
Dear guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! Your unsatisfactory experience has been brought up to the attention of our ENG and Rooms Departments. We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Manager on 15 Apr 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Zaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good..thanks,
Stayed 9 nights in Mar 2019
Response from Manager on 4 Apr 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Manager on 29 Mar 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

CHEE KIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Manager on 26 Mar 2019
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Sengtak

Liked: Cleanliness, staff & service, room comfort
had a very good check in. As my flight was the redeye, Miya Zhao was very efficient and managed to find room available though it was way before checkin time. This flexibility and customer service made a huge difference for me as I had a late morning meeting to go. Thanks and special acknowledgement to Miya for her fabulous job and contagious smile.
Stayed 4 nights in Mar 2019
Response from Manager on 20 Mar 2019
Dear , Thank you very much for your positive comments about Hongqiao Jin Jiang Hotel! We are delighted to learn about your appreciation of our high level of service. We look forward to welcoming you back to our hotel for another fantastic experience.

6/10 Okay

Pui Mung

Liked: Room comfort
Formally was Westin then Sheraton, the problem is under the Chinese management, it’s just lack of experience like they should remind u a day before your check out !
Stayed 1 night in Mar 2019
Response from Manager on 19 Mar 2019
Dear guest, Thank you for choosing Hongqiao Jin Jiang Hotel and share your experience with us. We sincerely apologize for the inconvenience caused by the confirmed your extend stays. In response to your feedback, we have communicated with staff that pay more attention to extention booking to avoid the recurrence of such problems. Thank you for your suggestion，please accept our sincerest apology from the bottom of our hearts. We look forward to you coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from LLG on 2 Apr 2019
Dear Guest, Thank you very much for this review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star facility. But the lobby manager don't knoe how to smile. That's the only pity.
Stayed 13 nights in Feb 2019
Response from LLG on 27 Feb 2019
Dear guest, Many thanks for sharing your feedback with us. We would like to sincerely apologize for the frustration caused by our staff service standard. Your unsatisfactory experience has been brought up to the attention of our hotel management. Actions will be taken immediately. We hope to hear back from you in order for us to regain another opportunity to welcome you back to Hongqiao Jin Jiang Hotel.

6/10 Okay

Keisuke

Liked: Cleanliness, property conditions & facilities, room comfort
breakfast was included so thats a plus, but some cooked dishes were not kept warm. can do a better job as a five-star hotel taste wise and service wise.
Stayed 1 night in Jan 2019
Response from JOACHIM HEINEKE on 2 Feb 2019
Dear Guest Thank you for staying at Hongqiao Jin Jiang Hotel and for sending us your comments. I am happy to read that you enjoyed having breakfast included in the rate. We have recently implemented a change of all hot dishes every 30 minutes to make sure they are freshly cooked and hot. I hope to be able to welcome you back to Shanghai soon. Best regards JOACHIM HEINEKE GENERAL MANAGER

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service, nice clean rooms, would come back :)
Stayed 1 night in Jan 2019
Response from LLG on 22 Jan 2019
Dear Guest, Thank you very much for this magnificent review of Hongqiao Jin Jiang Hotel! We are most grateful about your appreciation of our high level of service and room cleanliness. Meanwhile, we very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to reduce the price.
Stayed 4 nights in Dec 2018
Response from LLG on 24 Dec 2018
Dear , Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

6/10 Okay

Elan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice and clean hotel
Stayed 2 nights in Oct 2018
Response from LLG on 31 Oct 2018
Dear Guest, Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

6/10 Okay

John, Orange

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed here two nights on one of their top floors. Taking shower was very difficult because shower only allowed me to choose HOT or cold. I just could not set the temp. right. So the next day I changed the room hoping the shower is fine. But it was same as the previous room. Everything else was perfect such as staffs, rooms, facilities.
Stayed 2 nights in Oct 2018
Response from Joachim Heineke on 2 Nov 2018
Dear Guest Thank you for staying with us at Hongqiao Jin Jiang Hotel and for finding the time to share your feedback with us. I am pleased to read that overall you were happy with the hotel facilities and our staff. Regarding the water temperature of the shower I have checked the two rooms and our engineering is checking all other rooms on the top floors of the hotel to find out the root cause. We will get it fixed soon. Sorry for the inconvenience this has caused. Looking forward to welcoming you back to Shanghai soon. Best regards Joachim Heineke General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Always double check the price when you check in.
The hotel staff was not very forthright with what they said they would charge on my card. They quoted me something completely different than from what I booked with hotels.com. I am aware of authorizing for incidentals but this wasn't even what they described.
Stayed 3 nights in Oct 2018
Response from Joachim Heineke on 31 Oct 2018
Dear Guest Thank you for staying with us at Hongqiao Jin Jiang Hotel and for finding the time to share your comments. I am sorry to hear that we did not manage to explain properly how much we post as deposit on arrival. This is only a guarantee and not a charge. I have just spent time with our front desk and repeated the training for them how to explain the incidental deposit upon check in. Next time you come everything will be clearly explained. Again sorry for the inconvenience caused to you. We look forward to your next visit in Shanghai. Best regards Joachim Heineke General Manager

8/10 Good

FlorenceYeh, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When standing on the line to wait for check out, there is immediately people to open new counter to speed up the process and shorten the waiting time.
Stayed 1 night in Sep 2018
Response from LLG on 7 Sept 2018
Dear Florence, Thank you very much for this magnificent review of Hongqiao Jin Jiang Hotel! We are most grateful about your appreciation of our high level service. Meanwhile, we very much look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel....staff are friendly....centrally located...many shops & restaurants near by.
Stayed 2 nights in May 2018
Response from LLG on 15 May 2018
Dear Guest, Thank you very much for this magnificent review of Hongqiao Jin Jiang Hotel! We are most grateful about your appreciation. Meanwhile, we very much look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel overall....centrally located....many shops & restaurants around.About 20 minutes walk to subway...
Stayed 1 night in May 2018
Response from LLG on 15 May 2018
Dear Guest, Thank you very much for this magnificent review of Hongqiao Jin Jiang Hotel! We are most grateful about your appreciation. Meanwhile, we very much look forward to welcoming you back to our hotel.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from LLG on 4 Mar 2018
Dear , Thank you very much for your review of Hongqiao Jin Jiang Hotel! We very much look forward to welcoming you back to our hotel.

8/10 Good

Yuichi YYZ, Toronto Canada

Liked: Staff & service, room comfort
Nice Hotel
Staff Quality one time was very bad but not getting better. It tool so long to check in and out, but now much quicker. Breakfast has not only Chinese and English, but also Japanese and Korean food.
Stayed 1 night in Nov 2017
Response from Lily Gu on 17 Nov 2017
Dear Guest, Thank you for choosing Hongqiao Jin Jiang Hotel and share your experience with us. We apologize for the inconvenience during your stay! In response to your feedback, we have communicated with the hotel management, they attaches great importance to your feedback. We will train employees to improve their service skills and ensure that the situation does not happen again. At the same time, we will also carefully check the environment and facilities in the hotel, to ensure the good experience for the guest. Thank you for your suggestion，please accept our sincerest apology from the bottom of our hearts. We look forward to your coming again.

8/10 Good

mamta d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Smart eteko, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closed to restaurant area
Around this hotel, there are lots of Japanese restaurant, and shopping area. Room is fine. Staff is fine.
Stayed 3 nights in Jul 2017
Response from Lily Gu on 30 Jul 2017
Dear Guest, Thank you so much for choosing Hongqiao Jin Jiang Hotel for your wonderful feedback. Hongqiao Jin Jiang Hotel provides a central location for travelers to meet and connect. With many fancy shopping malls around, our hotel is also an ideal place for shopping lovers. Our Chief Concierge and his team would be more than happy to assist you for any surrounding information. We look forward to welcoming you back to our hotel for another fantastic experience.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great area
Great area of Shanghai - lots of shopping and really delicious restaurants close to the hotel.
Dear guest, Thank you very much for your positive comments about Hongqiao Jin Jiang Hotel! We are delighted to learn about your appreciation of our staff. We look forward to welcoming you back to our hotel for another fantastic experience.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
A little dated but a nice hotel. Breakfast should be included for the price. Staff was courteous.

2/10 Terrible

Choo Beng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service needs a lot of improvement.
Unbelievable. Hotel offers free dinner for 2 as a package but when I checked in they told me this is not in the records. When I checked out, they told me Yes I am entitled for this dinner. Too late.

8/10 Good

Minoru

Business traveller
少し古いが、快適に過ごすことが出来る
Stayed 2 nights in Mar 2024
Response from Edomon Liu (Japanese Guest Relations Manager） on 14 Apr 2024
当ホテルをご利用頂きまして誠にありがとうございました。また、お忙しい中、ご滞在のご感想をお寄せくださいまして、重ねて御礼申し上げます。 ご満足頂きまして何よりでございます。今後ともお客様のご期待に沿えるホテルを目指して努めて参りますので、またのご来館をスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

YUSUKE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

BYUNGJIN

Stayed 2 nights in Jan 2024
Response from Hans Xiao (Revenue Manager) on 16 Jan 2024
Dear Mr. Kim, Thank you very much for your kind comments on our hotel about your recent stay. We'd like to improve our facilities and services to satisfy our distinguished guests. Looking forward to welcoming you back in the near future.

8/10 Good

Kenji

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設自体は古いのですが、掃除が行き届いており、 料金に相応しいと思います。また、ショッピングモール、 飲食店も近郊に多くあり、便利です。
Stayed 2 nights in Dec 2023
Response from Edomon Liu (Japanese Guest Relations Manager） on 20 Dec 2023
当ホテルをご利用頂きまして誠にありがとうございました。また、お忙しい中、ご滞在のご感想をお寄せくださいまして、重ねて御礼申し上げます。 施設自体は古いものの、清掃が行き届いており、料金相応と感じていただけると嬉しいです。また、ショッピングモールや飲食店も近郊に多くあり、便利な立地もご評価いただけて、大変ありがたく思います。 今後も、お客様にご満足いただけるよう、施設の維持・管理に努めてまいります。また、お客様のご意見を参考に、より良いホテルを目指してまいります。 またのご利用を心よりお待ちしております。

2/10 Terrible

HSUEH-FEN

Stayed 5 nights in Nov 2023
Response from Hans Xiao (Revenue Manager) on 9 Dec 2023
Dear Guest, We'd thank you very much for your review of Hongqiao Jin Jiang Hotel! We're awfully sorry that our service didn't satisfy you during your last stay. Could you please kindly share your detailed experience with us in order to help us to improve purposefully? We still look forward to welcoming you back to our hotel.