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Reviews of Courtyard by Marriott Shanghai International Tourism and Resorts Zone

4 out of 5
Courtyard by Marriott Shanghai International Tourism and Resorts Zone
No. 17 Lane 3999, Xiupu Road, Pudong District, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 397 reviews" "
Rating 8 - Good. 128 out of 397 reviews" "
Rating 6 - Okay. 35 out of 397 reviews" "
Rating 4 - Poor. 7 out of 397 reviews" "
Rating 2 - Terrible. 11 out of 397 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maximiano, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities
Was an excellent reception, and great staff
Stayed 3 nights in Apr 2024

8/10 Good

Man Yee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good overall
Stayed 2 nights in Mar 2024
Response from Courtyard Shanghai International Tourism Resort on 5 Apr 2024
Dear guest, Hello, thank you very much for your support to the hotel, did not get your full 5 points of praise, we still have a little bit of loss in the heart, may be the hotel is not in place to do, I hope you can point out our shortcomings next time you come to us, we will strive to do better, we will carefully serve, so that every guest officer to the store can feel the warmth of home, hope our service Will bring you more surprises and moved, looking forward to your next visit!

10/10 Excellent

Hongying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very clean and well furnished. Room is beautiful and child friendly, even have a playground in the balcony. Quiet and clean. Very satisfying.
Stayed 1 night in Mar 2024
Response from Courtyard Shanghai International Tourism Resort on 28 Mar 2024
Dear guests, hello!Thank you very much for your favor and love for our hotel!The pace of progress will never stop. For your trust, we will be more persistent and look forward to your arrival. See you there_!

10/10 Excellent

Gurtej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious and clean, great if you’re wanting to go to Disneyland but if you’re just a tourist there arnt many places that are walkable from this hotel. The do have a shuttle that takes you to downtown everyday for you to explore
Stayed 2 nights in Mar 2024
Response from Courtyard Shanghai International Tourism Resort on 12 Mar 2024
Dear distinguished guests, thank you for your stay at Courtyard Shanghai International Tourism and Resort, and give us your comments during your busy schedule. We look forward to meeting you again with Courtyard to bring you a better stay experience.

10/10 Excellent

Shiqi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family friendly
Great for family trip very close to Disney Shanghai.
Stayed 1 night in Dec 2023
Response from Courtyard Shanghai International Tourism Resort on 29 Dec 2023
Dear guest, hello! Thank you for your interest in our hotel! The pace of progress will never stop, for your trust, we will be more persistent, waiting for your arrival, see you do not go!

4/10 Poor

Nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not my best stay. Staff at this hotel let the stay down
Response from Courtyard Shanghai International Tourism Resort on 6 Feb 2024
Dear guest, we regret that your stay was not satisfactory this time. If you have the opportunity, you are welcome to stay again. We will provide you with more professional and appropriate services. We look forward to your coming again and provide you with better services. Check-in experience.

10/10 Excellent

Seh Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend stay
thanks Jeff for the excellent service. Free shuttle bus back and forth to disneyland and the bund 外滩。taxi is around 19-22 to disneyland and from train station. great environment and they can understand and speak english.
Stayed 2 nights in Nov 2023
Response from Ada on 16 Nov 2023
Dear guest, hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only for each guest to bring a different holiday experience. We are really very moved to see your satisfaction and affirmation.

10/10 Excellent

Kun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infrastructure including transport service good for family.
Stayed 2 nights in Oct 2023
Response from Courtyard Shanghai International Tourism Resort on 26 Oct 2023
Dear guest, hello! Thank you for your appreciation of our hotel, we are happy to bring you a wonderful time, we will continue to maintain enthusiasm, committed to people-oriented, let guests enjoy the feeling of home, looking forward to your experience again, wish you a happy life!

8/10 Good

Hendri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing is the bathroom smell terrible odor & the bathroom door very heavy to open/close
Stayed 3 nights in Aug 2023
Response from Courtyard by Marriott on 5 Sept 2023
Dear guest, hello! Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resort and for your valuable comments, we apologize for your problems, for your valuable comments the hotel also attaches great importance to, we have your valuable comments feedback to the relevant departments, the hotel will continue to strengthen the service attitude of the service staff, strive to provide each guest with better service, sincerely welcome you again A visit!

10/10 Excellent

COLIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff and very convenient for the aiport.
Stayed 1 night in Aug 2023
Response from Courtyard by Marriott on 5 Sept 2023
尊敬的宾客,您好,感谢您入住上海国际旅游度假区万怡酒店,并抽出宝贵的时间给与我们好评,您对我们的认可是我们不断进步的最大动力,期待与您的下一次见面。

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, good service
Stayed 2 nights in Jun 2023
Response from Courtyard by Marriott on 25 Jun 2023
Dear guest, hello, I am very happy to bring you a wonderful experience, we have a wonderful encounter, and hope that this wonderful will continue, looking forward to our next meeting!

8/10 Good

Tilman

Business traveller
Liked: Cleanliness
A bottle of water in the room would have been helpful. Thanks
Stayed 1 night in May 2023
Response from Courtyard by Marriott on 21 Jun 2023
Dear guests, hello, bottled water will be placed on the sink of the bathroom in each room of the hotel! Beautiful time, Wan Yi met you unexpectedly, thank you for this fate, we will double cherish, looking forward to the next meeting with you!

8/10 Good

Yimei

Liked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Wangxue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent bathroom, great layout, cleanest, and very helpful staff
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are massive. The bed is super king size and very comfortable. Breakfast is excellent. Location is very convenient for Disney. We used the shuttle once but find it a bit too crowded so we ended up catching taxiS from there on which was very reasonably priced.
Stayed 2 nights in Jun 2019
Response from Alice Tai 市场传讯部经理 on 29 May 2020
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel with excellent beds and huge rooms. Restaurant was good and good breakfast. Downside no pool and no spanservices after long day. Also bit middle of no where.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the close proximity to the airport and Disneyland. Additionally, the food was outstanding Chinese cuisine.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Jan 2020
Response from Alice Tai 市场传讯部经理 on 20 Feb 2020
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are super friendly. Excellent customer service. Will always come back.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Alice Tai 市场传讯部经理 on 19 Jan 2020
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise.We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Alice Tai 市场传讯部经理 on 15 Jan 2020
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was very convenient to Disneyland, so if that is the priority of your trip I definitely recommend this hotel! However, it is quite far away from the train station or bus so you have to take their shuttle or get a cab. Also our room was right next to the housekeeping room, and they were very loud in the morning: throwing things around, talking loudly and it sounded like they were slamming the carts into the walls. Other than that, our stay was very pleasant.
Stayed 2 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 8 Jan 2020
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Your observations and opinions are well appreciated, as they enable us to assess the standard of our facilities. We've communicated with the related department. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience. Thank you for staying with us! We look forward to welcoming you back to our hotel again.

10/10 Excellent

AngelitoMarna, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful facility but no bidet and no wifi in room bery good shuttle service to disney and pudong aurport
Stayed 5 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 6 Jan 2020
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. There is WIFI in the room. If you have any questions, you can call the hotel service center. Your observations and opinions are well appreciated, as they enable us to assess the standard of our facilities. We've communicated with the related department. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience. Thank you for staying with us! We look forward to welcoming you back to our hotel again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool would be good and more game tools in computer room.
Stayed 4 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 30 Dec 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Your observations and opinions are well appreciated, as they enable us to assess the standard of our facilities. We've communicated with the related department. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience. Thank you for staying with us! We look forward to welcoming you back to our hotel again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! The bathroom shower is the best. Breakfast is excellent too.
Stayed 3 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 26 Dec 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to the outstanding staff!
The warm welcome was followed by a great stay! The rooms was outstanding the facility feels like a resort that you never want or have to leave. The kitchens at the hotel are outstanding. I personally can't wait to return on my next trip to Disney.
Stayed 3 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 15 Jan 2020
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

10/10 Excellent

Johnny, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it's far from the city centre, and usually taxi drivers will complain about bringing you to this hotel from airport due to short trip, one can still go there using Didi app. The staff who served us, Michelle Zhang, was very helpful and despite it wasn't time for check-in, she understood that we were tired from the flight and tried to arrange a room for us as early as possible. She even upgraded our room and got one that is on the quiet side. We really appreciated that gesture. The cleaning staff were friendly too, and she gave us more bottles of water when she came in to clean our room, knowing that we are spending more time in the room resting due to wife not feeling well. A good experience living in this hotel.
Stayed 4 nights in Dec 2019
Response from Alice Tai 市场传讯部经理 on 11 Dec 2019
Dear Guest, Thank you for staying at the Courtyard by Marriott Shanghai International Tourism Resort. We are very happy that you like our hotel room and staff service, your feedback on Michelle has been feedback to her, we will continue to work hard to provide guests with attentive service. Going out and staying at home is the expectation of every traveler and the ultimate goal of our hotel service,and we will continue to work hard to bring thoughtful service to our guests.We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Jgee, Phuket

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great and helpful staff. Language barrier is still there but the fact that they have free shuttle to airport and back, and also shuttle to disneyland makes this place amazing. Food around the area was hard to find but if you take the shuttle to disneyland and go to their downtown disney you can find their food court which is affordable and their snacks are okay. But cleanliness is great, and the conveniency of the shuttle.
Stayed 3 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 11 Dec 2019
Dear Guest, Thank you for stay at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel and sharing your stay experience. We hope to have the pleasure of welcoming you back in the future where we are sure you will have a comfortable stay. Thank you!

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really clean. The hotel provided shuttles to multiple places.
Stayed 4 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 4 Dec 2019
Dear Guest, Thank you for stay at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel and sharing your stay experience. We hope to have the pleasure of welcoming you back in the future where we are sure you will have a comfortable stay. Thank you!

10/10 Excellent

Ladie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful provide free shuttle from airport and Disney area In Shanghai
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 4 Dec 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 4 Dec 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Changjiang Hi-tech park. A bit noise with the metro passing by the room on one side of the hotel.
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 4 Dec 2019
Dear Guest, Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. When you check in, you can communicate with your colleagues at the front desk to arrange a quiet room for you. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience. Thank you for staying with us! We look forward to welcoming you back to our hotel again.

10/10 Excellent

Kenny, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to Disney, PVG. Clean, truely non-smoking unlike other Chinese brand hotels.
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 27 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Two things that need fixing. There are no English channels and for a USA hotel this makes no sense. Also the guys didn’t have recumbent bike or a multi purpose machine like most gyms at a facility like this
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 21 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We are very glad to hear from you about your stay. We have sent your comments to the relevant department of the hotel. We will keep in mind each guest's opinion, your expectation is the direction of the hotel's efforts! We look forward to seeing you again and enjoying more!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
I spent 4 days here and it was a great experience. Service was excellent, room was clean and modern. The breakfast was also very expansive. Justin Wang of the Concierge was also very professional and helpful. His English was also very good.
Stayed 3 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 18 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We are glad that you are very satisfied with your stay and highly approve of the service. We will continue to provide you with efficient service, clean space and comfortable rooms, so that you can enjoy a more quality stay experience. Sincere thanks again! We look forward to your visit again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Conveniently located next to Disneyland, ideal for families and kids. Didn't like the "upgrade" room next to the noisy exterior A/C unit.
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 21 Nov 2019
Dear Guest, Thank you for your comments on this check-in. We are very pleased with your recognition of the hotel, and we have fed back your comments to the relevant departments of the hotel for improvement. We will keep in mind each guest's opinion, your expectation is the direction of the hotel's efforts! Thank you for your sincere Suggestions. We sincerely hope that this incident has not affected your impression of the hotel and look forward to your staying again. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 21 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We are very glad to hear from you about your stay. We have sent your comments to the relevant department of the hotel. We will keep in mind each guest's opinion, your expectation is the direction of the hotel's efforts! We look forward to seeing you again and enjoying more!

10/10 Excellent

Fang

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, awesome hotel
Stayed 5 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 11 Nov 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

10/10 Excellent

marie-veronique, Regina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disney proximity, food buffet and a la carte was amazing, cleanleaness and staff very helpful
Stayed 4 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 11 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise.We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Alice Tai 市场传讯部经理 on 11 Nov 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Convenient shuttles for airport, downtown touring, and Disney. Short 10 minute walk to nearby subway station for convenient travel anywhere in the city. Several English speakers for help.
Stayed 3 nights in Oct 2019
Response from Alice Tai 市场传讯部经理 on 11 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise.We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

Wayne, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities
Very quiet and clean good location being close to airport
Stayed 1 night in Nov 2019
Response from Alice Tai 市场传讯部经理 on 21 Nov 2019
Dear Guest, Thank you for stay at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel and sharing your stay experience. We hope to have the pleasure of welcoming you back in the future where we are sure you will have a comfortable stay. Thank you!

8/10 Good

Kenneth, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Like: Nearest to Disney resort and shuttle service provided to the airport, nearby metro station and Disneyland. Dislike: The shuttle bus pickup location at the airport. Not aware that you have to book in advance and the pickup location isn't the usual airport hotel shuttle bus location. There isn't a swimming pool at this hotel.
Stayed 2 nights in Oct 2019
Response from Alice Tai 市场传讯部经理 on 4 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel.Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Your observations and opinions are well appreciated, as they enable us to assess the standard of our facilities. We've communicated with the related department. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience. Thank you for staying with us! We look forward to welcoming you back to our hotel again.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Alice Tai 市场传讯部经理 on 1 Nov 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

USExpatInAsia, Taiwan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very large, modern and beautiful. I didn't read the fine print, though, and failed to see that there was no pool listed. In my association, Courtyard hotels ALWAYS have a pool, but this did not. I had a very disappointed child. It was convenient access to Disney, with a free shuttle to the park, but be prepared to walk a long way to get to the gate (they drop off in an outer parking lot).The hotel staff was helpful overall, but bordered on being controlling or creepy. I was on my way to breakfast the first morning, when the lady at elevator exit insisted I stand there and wait while she ran to the desk to make sure I was permitted to eat the breakfast (I already knew I was, I just needed to know which way to turn to get there)! The hotel supposedly has a VPN lounge you can use, but I did not try it, because I could not get an answer as to whether it was required that I purchase food or drink in order to use it. Overall, though, the property was beautiful, clean, and very quiet for sleeping, so I would recommend it if you are headed for Disney. The breakfast buffet was very good with lots of Western and Eastern options, but the Western bread items were too dry, skip those.
Stayed 2 nights in Oct 2019
Response from Alice Tai 市场传讯部经理 on 17 Oct 2019
Dear Guest, Thank you for staying at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. We’re very glad that you like our hotel’s room. Your opinion is very important and constructive to us, and we have reflected your issue to the hotel management and made improvements. Going out and staying at home is the expectation of every traveler and the ultimate goal of our hotel service, and we will continue to work hard to bring thoughtful service to our guests. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and attitude. Very useful shuttle bus to and from Pudong airport.
Stayed 1 night in Oct 2019
Response from Alice Tai 市场传讯部经理 on 15 Oct 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

10/10 Excellent

EY, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Disney,free shuttle bus,room clean and quite
Stayed 2 nights in Oct 2019
Response from Alice Tai 市场传讯部经理 on 15 Oct 2019
Dear Guest, Thank you for staying Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel. Thank you very much for your compliment to our hotel, we will continue to live up to your praise. We look forward to welcoming you back to our hotel again. Thank you!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One good thing is that there is a free shuttle to Disney and airport
Stayed 1 night in Oct 2019
Response from Alice Tai 市场传讯部经理 on 10 Oct 2019
Dear Guest, Thank you for stay at Courtyard by Marriott Shanghai International Tourism and Resorts Zone Hotel and sharing your stay experience. It is very nice to see your comments on the hotel. Every guest's feedback is very important to us. If you feel that our hotel still needs to be improved, we hope you can leave your contact information. We are eager to further communicate with you, so as to provide you with more quality service as the basis, and become an important basis for future improvement and perfection. I hope you can spare your praise when you visit the hotel next time. Thank you again for your patronage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Alice Tai 市场传讯部经理 on 8 Oct 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!

8/10 Good

Samanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Alice Tai 市场传讯部经理 on 8 Oct 2019
Dear Guest, Thank you very much for your support of our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests, and we are honored to provide you with the best service. We expect that your next stay with us the near future. Thank you!